Solved: Samsung TV Plus is Not Working

This issue affects various devices, including phones and smart TVs

Fix
Milan Stanojevic
Milan Stanojevic Shield
Windows Toubleshooting Expert
Fix
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If Samsung TV Plus is not working, you won’t be able to view any TV channels on your device. This can be a problem, especially if you use TV Plus as the main source of TV content.

We at WindowsReport experienced this problem on our devices as well, and today we’re going to show you solutions that worked for us.

Table of contents

What can I do if Samsung TV Plus is not working?

Before we start fixing this issue, there are a few basic checks you can perform:

  • Try power cycling your device by disconnecting it from a power source for a few minutes.
  • Ensure that the TV Plus app is updated to the latest version. By using an outdated version you might encounter compatibility issues.
  • The device should be updated to the latest version, so be sure to perform a firmware update. An outdated firmware might not support the latest features.
  • Check your network connection. A reliable Internet connection is necessary for Samsung TV Plus to work.

1. Samsung TV Plus not working on TV

1. Remove the cache

  1. Use the remote control to open Settings.
     
  2. Next, go to All Settings.
  3. Choose Support and then Device Care.
  4. Next, select Manage Storage.
  5. Select the Samsung TV Plus and choose View Details.
  6. After doing that, check if the problem is resolved.

2. Change the DNS

  1. Open Settings and navigate to the Network section. This will open the network settings.
  2. Select Network Status and choose IP Settings.
  3. Set DNS Settings to Enter Manually option.
  4. Enter 8.8.8.8 or any other DNS server and save changes.
  5. Restart your TV, make sure your Internet connection is working, and check if the problem is gone.

2. Samsung TV Plus not working on phone

1. Clear the app cache

  1. Tap the TV Plus app, hold it, and select App info.
  2. Next, navigate to Storage.
  3. Select Clear cache.
  4. If that doesn’t solve the problem, repeat the same steps but this time select Clear data.

2. Reinstall the app

  1. Tap and hold the Samsung TV Plus icon.
  2. Select Uninstall from the menu.
     
  3. Tap OK to confirm.
  4. Once the app is removed, download it once again from the Play Store.

3. Samsung TV Plus not working on fridge

1. Check for system updates

  1. Tap on Apps and then choose Settings.
  2. Next, tap on About Family Hub.
  3. If there are any updates available, wait for them to download.

2. Update installed apps

  1. Tap on Apps.
  2. Look for any app that has an arrow icon next to it.
  3. To update the app, tap it or enable Automatic Update from the top.

If Samsung TV Plus is not working and you’re getting a black screen when you start it, check your settings and ensure the app is up to date. Alternatively, you can use a VPN on a Samsung Smart TV and test if it helps with the issue. If that doesn’t help, contact Samsung Support.

Samsung TV Plus can show a black screen when the app or firmware is out of date. For step-by-step streaming fixes on the same platform, see YouTube not working on Samsung TV.

There are other issues with Samsung devices, and many reported Couldn’t connect to your device to Samsung TV as well as Browser is not supported message on a Samsung TV.

We also wrote about what to do if your Samsung TV remote is not working, so don’t miss that guide.

FAQ

Why is Samsung TV Plus not loading channels?

Check your internet first in Settings > Network > Network Status. Restart the TV and router, update the TV firmware, and ensure the correct date and time. If channels are blocked, open TV Plus and allow it to refresh.

How do I fix network errors or buffering on Samsung TV Plus?

Use Ethernet or move closer to the router. Switch to a 5 GHz Wi-Fi band. Change DNS to 8.8.8.8 in IP Settings. Disable VPNs, proxies, or ad blockers, then restart the TV.

Samsung TV Plus disappeared from my Home screen. How do I get it back?

Go to Apps, search for Samsung TV Plus, and install or open it. On some models, select the Live TV tile. Enable it under Settings > General & Privacy > Start Screen Options. Also, check that your TV region supports it.

Why do I see “This content is not available” or a black screen?

Content might be restricted or temporarily offline. Try a different channel. Clear app data with Device Care > Memory Boost. Rebuild the channel list via Channel List > Edit Channels > Restore or Rescan. Make sure your TV time zone and location are correct.

How do I reset Samsung TV Plus without losing all TV settings?

Reset only the Smart Hub in Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub. Reopen TV Plus to reinitialize channels. If issues remain, perform a full TV Reset as a last step.

Did you manage to fix the Samsung TV Plus not available issue on your device? If so, share your solution with us in the comments below!

More about the topics: Samsung, Smart TV

Milan Stanojevic

Milan Stanojevic Shield

Windows Toubleshooting Expert

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he spends most of his time learning about computers and technology. Before joining WindowsReport, he worked as a front-end web developer. Now, he's one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.

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