FIX: Runtime error in Google Chrome [server error]

Matthew Adams
by Matthew Adams
Windows & Software Expert
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  • The Server Error in '/' Application runtime browser issue arises when they try to sign in to accounts or open pages.
  • This troubleshooting guide includes resolutions that might fix the Server Error in '/' Application runtime for Google Chrome users.
  • You can browse through many troubleshooting articles for other browsers on our Browsers page.
  • The Chrome hub is chock-a-block with other Google Chrome troubleshooting posts.
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Some Google Chrome, and other browser, users have posted on support forums about a Server Error in ‘/’ Application runtime issue that arises when they try to log in to, or open, certain website pages. Consequently, users can’t log in to or open specific website pages. The error message states:

An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Some Server Error in ‘/’ Application runtime errors have different descriptions. However, they still occur in much the same way when users either try to log in to accounts or open website pages. Another Server Error description states:

An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception.

The Server Error in ‘/’ Application runtime error can be due to an internal server issue. So, this isn’t always something Chrome users can resolve.

Nevertheless, some users have still been able to fix the Server Error in ‘/’ Application runtime error for Chrome with the resolutions below.

How can I fix the Runtime server error for Chrome?

1. Is the website down?

Check if there are any kind of outages for the website the Server Error runtime issue arises for by opening the Downdetector website.

Select your country on the drop-down menu, and then input a website to check in the search box on Downdetector.

Downdetector will tell you if there any notable outages for the website (web service). If it says that user reports indicate possible issues at the website, wait a day or two before trying to log in again.


2. Delete cookies for the page you can’t log in to

  1. First, open the website that the Server Error in ‘/’ Application issue arises for.
  2. Click the padlock button on the left side of Chrome’s URL bar.
    View site information button runtime error chrome / server error in '/' application chrome
  3. Click Cookies to open the window in the snapshot directly below.
    Cookies in use window runtime error chrome / server error in '/' application chrome
  4. Double-click the listed website the Server Error in ‘/’ Application issue arises for.
  5. Select Cookies and click Remove to delete them.
    Cookies for website runtime error chrome / server error in '/' application chrome
  6. Press the Done button.

3. Clear Chrome’s brower data

  1. Click the Customize and control Google Chrome button at the top right of the browser’s window.
  2. Select the More Tools menu.
  3. Click Clear browsing data to open the utility shown directly below.
    Basic tab runtime error chrome / server error in '/' application chrome
  4. Select the All time option on the drop-down menu.
  5. Next, select all three data options on the Basic tab for cookies, cache, and browsing history. 
  6. Click the Clear data option.

4. Reset Google Chrome

  1. Press the Customize Google Chrome button to open the browser’s main menu.
  2. Click Settings to open that tab in Chrome.
  3. Scroll down to the Advanced button.
  4. Click Advanced to expand the Settings tab.
  5. Then scroll down to Repair settings to their original defaults option.
    Restore settings option runtime error chrome / server error in '/' application chrome
  6. Click Repair settings to their original defaults to open the confirmation prompt shown directly below.
    Reset settings button runtime error chrome / server error in '/' application chrome
  7. Then click Reset settings to confirm.

5. Remove credentials

  1. Right-click the Start button to open the Win + X menu.
  2. Click Run to open that accessory’s window.
  3. Type Control Panel into Run, and press the Return key.
  4. Click User Accounts in the Control Panel.
  5. Then click Manage your credentials to open the Credential Manager.
    Credential Manager window runtime error chrome / server error in '/' application chrome
  6. Click Windows Credentials shown directly below.
    Windows Credentials runtime error chrome / server error in '/' application chrome
  7. Select a listed generic credential to expand it.
    Generic Credentials runtime error chrome / server error in '/' application chrome
  8. Click Remove to delete the credential.
  9. Select the Yes option on the Delete Generic Credential prompt window that opens.
  10. Delete all the listed generic credentials as outlined for the previous three steps.

Note: You can select a Back up Credentials options if you prefer to save copies of them before erasing.


6. Reinstall Google Chrome

  1. Launch Run with the Windows key + R hotkey.
  2. Type appwiz.cpl in Run, and click the OK button.
    Programs and Features window runtime error chrome / server error in '/' application chrome
  3. Click the Uninstall option for Google Chrome.
  4. Click Yes on uninstall prompts.
  5. Restart Windows when you’ve uninstalled the browser.
  6. Click Download Chrome on that browser’s webpage.
  7. Then install the latest version with the browser’s setup wizard.

The above resolutions might fix the Server Error in ‘/’ Application error for some Chrome users.

If they don’t fix the error, however, consider sending an email to the website about the issue or try opening and logging in to the site with an alternative browser.