Fix: Sky Glass Stuck at Software Update in Progress

Verify if you have a stable internet connection

How to

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by Srishti Sisodia 

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Key notes

  • To fix the Sky Glass stuck at software update in progress issue, perform a quick reset, update network information, or use a ethernet cable.
  • Keep reading to learn the detailed steps.
Sky Glass Stuck at Software Update in Progress

Many users complained that their Sky Glass is stuck on the Software update in progress screen; if you are one of them, this guide can help!

We will discuss the probable causes and offer practical solutions to complete the software installation process without any issues.

How long does the Sky software update take?

The time taken by Sky software update varies from the file size to the speed of your internet connection; however, it should not take more than 30 minutes. If you are stuck on a software update in progress screen for long, the reasons could be:

  • Weak internet connection.
  • If the file is large, it could take more time than usual.
  • Bugs or glitches in the device’s software or firmware.

How do I fix Sky Glass if it’s stuck at Update in progress?

Before proceeding with any steps to get rid of Sky Glass stuck at the update in progress screen, go through the following preliminary checks:

  • Inspect your router cables for damage.
  • Switch off your router, remove the cables from the router & power outlet, wait a few minutes, then plug the cables back in and turn on the router; this could also help fix Sky Go unable to load configuration.
  • Move your router closer to the Sky Glass TV or use an ethernet cable to establish a connection.

1. Perform a quick reset

  1. Unplug the Sky Glass TV power cable from the outlet, then wait a minute.
  2. Plug back the power cable and press the Power button on your TV for 30 seconds.
  3. Now let the TV turn itself on.

2. Reset network settings

  1. Press the Home button on the Sky Glass remote and choose Settings.
  2. Locate Network, then select Status, then choose Reset.
  3. Select Confirm on the following prompt.reset network Sky glass tv - Confirm Sky Glass Stuck at Software Update
  4. Now follow the on-screen instructions to connect your TV to a network again.

3. Reset your TV

  1. Don’t do anything on your TV for an hour for it to enter in Standby mode.
  2. Now turn it off from the power outlet.
  3. Wait for a few minutes, and turn your TV back on from the main switch.

Now try to update the software; if the issue persists, follow these steps to reset your TV to factory settings:

  1. Switch on your TV, and press the Home button on your remote.
  2. Select the Settings menu.
  3. Go to System, then select Reset & Update.Reset & update - Sky Glass Stuck at Software Update in Progress
  4. Choose Factory Reset.
  5. Select the Reset option, and the process will take some time to complete; wait for a while.
  6. Reboot your TV and check if the issue persists.

4. Perform a force update

  1. Switch the Sky Glass or Sky Stream puck to standby mode.
  2. Turn off the main switch and remove the plug from the power outlet.
  3. Plug the power cord again and turn on the main switch.
  4. Let the television or puck be powered on for thirty minutes.
  5. After that, switch the Sky Glass or Sky Stream puck to standby mode again.
  6. Turn off the main switch and turn it on again; this time, don’t remove the power cord.
  7. Press the Home button on the Sky remote.Update-Sky-Q-Box-3 - Sky Glass Stuck at Software Update in Progress
  8. Wait for the logo on your Glass screen, indicating it is starting. The latest software update is now installed.

Remember that this process takes time; you may feel stuck at 0% for a while; however, the entire process will take 20 minutes to complete.

Once done, you might have to manually configure your TV and log in to Sky and other streaming services accounts on your television.

If your TV is still taking time to start up and needs some time to install the update, you can watch your favorite channels, like BBC iPlayer, on a browser on your PC; read this guide to know the list of browsers.

How do I know if my Sky Glass has been updated?

The Sky Glass TV updates to the latest software version when the television is on Standby mode (not in use). You can check the software using these steps:

  1. Press the Home button on the remote control and select Settings.Software version - Sky Glass Stuck at Software Update in Progress
  2. Go to System Management, select System Info, then check the Software version.

To ensure your Sky Glass TV or Puck stays up to date, you must use a stable internet connection. Also, ensure there is no interference between the television and the router.

If you think the router is far from the TV, try placing it near your television or use an ethernet cable for a seamless connection.

To quickly access the content restricted by your Sky ISP, you can use a reliable VPN service and watch content on any IPTV you want.

In case nothing worked for you, we would suggest you contact Sky customer care to get further assistance.

If you have any questions or suggestions about the subject, feel free to mention them in the comments section below.

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Srishti Sisodia

Srishti Sisodia Shield

Windows Software Expert

Srishti Sisodia is an electronics engineer and writer with a passion for technology. She has extensive experience exploring the latest technological advancements and sharing her insights through informative blogs. Her diverse interests bring a unique perspective to her work, and she approaches everything with commitment, enthusiasm, and a willingness to learn. That's why she's part of Windows Report's Reviewers team, always willing to share the real-life experience with any software or hardware product. She's also specialized in Azure, cloud computing, and AI.