FIX: Skype app stops working or doesn’t sign in Windows 10

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
Affiliate Disclosure
Share this article:

  • Skype is one of the most popular messaging applications and it comes preinstalled with Windows 10.
  • Many users reported that the Skype app doesn’t work at all or that it can’t sign in.
  • To fix these issues, you just need to change your privacy settings and clear the Skype cache.
  • This article is just one of the many Skype guides that we wrote. If you’re having additional problems with Skype, check out our Skype hub for more useful guides.
fix Skype app stops working or doesn't sign in Windows 10
Call and send messages from one PC to another without any hassle Start calling and sending instant messages without any lags or losses. Use it anytime to get in touch with other people that have this VoIP program installed. It lets you perform many essential actions like:
  1. Free voice and video calls between PCs + emergency calls supported
  2. Data compression, noise reduction, echo cancellation
  3. Windows compatibility (XP to 10) and x64 support

If you are enjoying in Windows 10, you probably have encountered some annoying problems along the way. One of them is related to the malfunction of the modern version of Skype. Here’s the workaround.

One of the recently reported problems is related to the functionality of the touch version of Skype in Windows 10. Here’s what one of the affected users has been saying:

READ MORE: Skype App for Windows 8, Windows 10 Now Lets you Edit or Delete Messages, Adds Notifications

After installing the latest Windows Technical Preview update (9860) I am no longer able to sign in to the Windows Store version of Skype. The error message reads, Oops, there was a problem.

Other early Windows 10 users say that their Skype accounts won’t load either and that’s it’s just spinning. Also, the good old tradition of uninstalling the application and reinstalling it didn’t fix problems.

What do I do if Skype app stops working or doesn’t sign in?

1. Change Skype permissions

A Microsoft representative said that this is an issue with the Webcam Privacy settings and suggested that affected users need to give Skype permission to use your webcam through PC settings. Here’s how to do it:

  1. Close the Skype App
  2. Launch PC settings
  3. Select Privacy
  4. Select Webcam
  5. Locate Skype in the app list and move the slider to the On position

2. Remove Skype cache data

This issue is often encountered in Windows, especially after Skype was integrated into Windows 10. I had this issue and I solved it using this solution:

  1. Close Skype (from Task Manager)
  2. Press Windows +R keys
  3. Enter %appdata% , press OK and the Enter key
  4. When the folder opens (it must be the Roaming folder), search Skype folder and rename it to Skype.old
  5. Press Windows+R keys once more and type %temp%skype
  6. Delete the DbTemp folder

Leave your comment below and let us know if this has solved your problem. If not, we’ll keep on looking for a solution until we find one. Also, if interested, have a look at our previous article on how to keep using old Skype versions in Window 10.

FAQ: Learn more about Skype

  • Why does Skype app keep crashing?

Skype crashing can occur if your Skype installation is damaged or if there’s a problem with the cache.

  • How do I fix Skype crashing on Windows 10?

To fix Skype crashes, go to go to %appdata% directory and rename the Skype directory. Now go to %temp%skype and delete the DbTemp folder.

  • Can not connect to Skype?

If you can’t connect to Skype, check if your login credentials are correct and clear the Skype cache. If that doesn’t work, reinstall Skype.

  • Can you uninstall Skype on Windows 10?

Yes, you can uninstall Skype on Windows 10. Go to Settings app > Apps, select Skype and click the Uninstall button.

Editor’s Note: This post was originally published in October 2014 and has been since revamped and updated in March 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in October 2014 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
Was this page helpful?
Thanks for letting us know! You can also help us by leaving a review on MyWOT or Trustpillot.
Get the most from your tech with our daily tips
Tell us why!