Fix: Skype App Stops Working or Doesn’t Sign in Windows 10

Radu Tyrsina By: Radu Tyrsina
2 minute read

Home » Fix » Fix: Skype App Stops Working or Doesn’t Sign in Windows 10

If you are already enjoying the first technical preview of Windows 10, you probably have encountered some annoying problems along the way. One of them is related to the malfunction of the modern version of Skype. Here’s the workaround.
skype doesn't work windows 10
Windows 10 is available to early subscribers to the Windows Insider Program, but this doesn’t mean there aren’t issues. As a matter of fact, there are much more than with the current version of Windows 8.1. So, you need to know this before making the jump out of curiosity.

One of the recently reported problems is related to the functionality of the touch version of Skype in the technical preview of Windows 10. However, there’s a chance that this issue will be present in the official release, as well. Here’s what one of the affected users has been saying:

READ MORE: Skype App for Windows 8, Windows 10 Now Lets you Edit or Delete Messages, Adds Notifications

After installing the latest Windows Technical Preview update (9860) I am no longer able to sign in to the Windows Store version of Skype. The error message reads, “Oops, there was a problem.”

Other early Windows 10 users say that their Skype accoutns won’t load either and that’s ‘it’s just spinning’. Also, the good old tradition of unintalling the application and reinstalling it didn’t fix problems. A Microsoft representative said that this is an issue with the Webcam Privacy settings and suggested that affected users need to give Skype permission to use your webcam through “PC settings”. Here’s how to do it:

  • Close the Skype App
  • Launch “PC settings
  • Select “Privacy
  • Select “Webcam
  • Locate Skype in the app list and move the slider to the “On” position

Skype cant sign in Windows 10

This issue is often encountered in Windows, especially after Skype was integrated into Windows 10. I had this issue and I solved it using this solution:

  1. Close Skype (from Task Manager)
  2. Press ‘Windows’+’R’ keys
  3. Enter %appdata% , press OK and the ‘Enter’ key
  4. When the folder opens (it must be the Roaming folder), search Skype folder and rename it to Skype.old
  5. Press ‘Windows’+’R’ keys once more and type %temp%\skype
  6. Delete the DbTemp folder

Leave your comment below and let us know if this has solved your problem. If not, we’ll keep on looking for a solution until we find one. Also, if interested, have a look at our previous article on how to keep using old Skype versions in Window 10.

READ ALSO: Skype WiFi App for Windows 8 Gets Improved Performance

Editor’s Note: This post was originally published in October 2014 and has been since revamped and updated for freshness, accuracy, and comprehensiveness.

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