FIX: Skype audio won’t work on Windows 10

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
Affiliate Disclosure
  • Skype a go to instant messaging app for many, but Skype has its fair share of issues.
  • Many users reported that audio won’t work at all on Skype.
  • Fixing this issue is simple, and you just need to update your audio driver and check Skype audio settings.
  • This isn’t the only issue that can occur on Skype, and if you have any other problems, be sure to visit our Skype hub for more in-depth fixes.
Fix Skype audio won't work on Windows 10

Skype is the most popular messaging application in the world, but besides instant messaging support, this application also supports video and audio calls.

Users reported that Skype audio isn’t working on Windows 10, so let’s see how to fix this problem.

Frequent Skype audio issues

Skype is a great application, but many users reported audio issues while using Skype. Speaking of issues, these are some of the common problems that users reported:

  • Skype no sound in call – According to users, sometimes they aren’t getting any sound during their Skype call. This can appear if your microphone or speakers aren’t properly configured in Skype.
  • Skype audio very quiet – This is another common problem with Skype. By default, Skype automatically adjusts the audio levels, and if your audio is quiet, be sure to disable this feature and check if that solves the problem.
  • Skype audio won’t go through headphones – This is another problem that can appear on Skype. If this happens, make sure that your headphones are selected as a default audio device in Skype.
  • Skype audio breaking up – Sometimes your Skype audio can break up during the call. To fix this problem, be sure that you don’t have any downloads running in the background. In addition, you might want to try switching to a wired network and check if that helps.
  • Skype audio output not working – If this problem occurs, you need to check your playback settings and make sure that your speakers or headphones are set as the default audio device.
  • Skype audio distorted – This problem can appear due to your network connection, and in order to fix it, be sure to check if your connection is fast and stable.

How can I fix audio issues on Skype?

1. Make sure that your speakers and microphone are properly configured

  1. Open Skype.
  2. Go to Tools > Options.
    Skype audio breaking up
  3. Navigate to the Audio settings tab.
    Skype audio output not working
  4. Be sure that Microphone and Speakers are properly set. If you want, you can test both microphone and speakers from Skype. If your speakers and microphone passed the test, it means that they are properly configured and working in Skype.
  5. Click Save to save changes.

According to users, sometimes an update can change your default speakers or microphone, so be sure to check if your audio device is properly configured in Skype.

2. Use Microsoft’s default audio driver

  1. Press Windows Key + X to open Power User Menu and choose Device Manager from the list.
    Skype audio very quiet
  2. Once Device Manager opens, locate your audio device, right-click it and choose Uninstall device.
    Skype audio won't go through headphones
  3. If available, check Delete the driver software for this device and click Uninstall.
    Skype audio breaking up
  4. After you delete the driver, restart your PC.

When your PC restarts, the default driver will be installed and problems with Skype audio should be fixed.

3. Update your audio drivers

Users reported that you can fix Skype audio issues simply by downloading and installing the latest drivers for your audio device.

You can download the latest drivers from your motherboard or sound card manufacturer’s website.

Users reported issues with Realtek drivers, but even if you don’t use a Realtek sound card you might want to try updating your audio drivers.

There are many versions of drivers for audio cards, so select the exact version and then download and install it. This can be a long process, especially if you do it manually.

A professional driver updater tool can do it automatically and help you to avoid permanent damage to your PC by downloading and installing the wrong driver versions.

Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the application.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The software will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.


4. Change your microphone settings

  1. Right-click the audio icon on your Taskbar and choose Recording Devices from the menu.
    Skype audio very quiet
  2. Locate your microphone and double-click it to open its properties.
    Skype audio won't go through headphones
  3. Go to Advanced tab and make sure that Allow applications to take exclusive control of this device is not enabled.
    Skype audio breaking up
  4. Click Apply and OK.

Editor’s Note: This article continues on the next page.

Frequently Asked Questions

  • To enable sound on Skype, go to Settings > Audio & Video and check if the correct playback device is selected. You can test audio there to make sure that the sound is working properly.

  • If headphones aren’t working in Skype, go to Settings > Audio & Video and ensure that your headphones are selected as the output device.

  • To test audio in Skype, go to the Settings >Audio & Video. Now click the Test audio button to test the sound.

  • The Tools menu is usually hidden in Skype, but to access it, open Skype and press the Alt key on your keyboard and the Skype toolbar will appear.

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