- Skype a go to instant messaging app for many, but Skype has its fair share of issues.
- Many users reported that audio won’t work at all on Skype.
- Fixing this issue is simple, and you just need to update your audio driver and check Skype audio settings.
- This isn’t the only issue that can occur on Skype, and if you have any other problems, be sure to visit our Skype hub for more in-depth fixes.
Skype is the most popular messaging application in the world, but besides instant messaging support, this application also supports video and audio calls.
Users reported that Skype audio isn’t working on Windows 10, so let’s see how to fix this problem.
Frequent Skype audio issues
Skype is a great application, but many users reported audio issues while using Skype. Speaking of issues, these are some of the common problems that users reported:
- Skype no sound in call – According to users, sometimes they aren’t getting any sound during their Skype call. This can appear if your microphone or speakers aren’t properly configured in Skype.
- Skype audio very quiet – This is another common problem with Skype. By default, Skype automatically adjusts the audio levels, and if your audio is quiet, be sure to disable this feature and check if that solves the problem.
- Skype audio won’t go through headphones – This is another problem that can appear on Skype. If this happens, make sure that your headphones are selected as a default audio device in Skype.
- Skype audio breaking up – Sometimes your Skype audio can break up during the call. To fix this problem, be sure that you don’t have any downloads running in the background. In addition, you might want to try switching to a wired network and check if that helps.
- Skype audio output not working – If this problem occurs, you need to check your playback settings and make sure that your speakers or headphones are set as the default audio device.
- Skype audio distorted – This problem can appear due to your network connection, and in order to fix it, be sure to check if your connection is fast and stable.
How can I fix audio issues on Skype?
1. Make sure that your speakers and microphone are properly configured
- Open Skype.
- Go to Tools > Options.
- Navigate to the Audio settings tab.
- Be sure that Microphone and Speakers are properly set. If you want, you can test both microphone and speakers from Skype. If your speakers and microphone passed the test, it means that they are properly configured and working in Skype.
- Click Save to save changes.
According to users, sometimes an update can change your default speakers or microphone, so be sure to check if your audio device is properly configured in Skype.
2. Use Microsoft’s default audio driver
- Press Windows Key + X to open Power User Menu and choose Device Manager from the list.
- Once Device Manager opens, locate your audio device, right-click it and choose Uninstall device.
- If available, check Delete the driver software for this device and click Uninstall.
- After you delete the driver, restart your PC.
When your PC restarts, the default driver will be installed and problems with Skype audio should be fixed.
3. Update your audio drivers
Users reported that you can fix Skype audio issues simply by downloading and installing the latest drivers for your audio device.
You can download the latest drivers from your motherboard or sound card manufacturer’s website.
Users reported issues with Realtek drivers, but even if you don’t use Realtek sound card you might want to try updating your audio drivers.
There are many versions of drivers for audio cards, so select the exact version and then download and install it. This can be a long process, especially if you do it manually.
Download TweakBit’s Driver Updater Tool (approved by Microsoft and Norton) to do it automatically.
This tool will help you to avoid permanent damage to your PC by downloading and installing the wrong driver versions.
Disclaimer: some features of this tool are not free.
4. Change your microphone settings
- Right-click the audio icon on your Taskbar and choose Recording Devices from the menu.
- Locate your microphone and double-click it to open its properties.
- Go to Advanced tab and make sure that Allow applications to take exclusive control of this device is not enabled.
- Click Apply and OK.
Editor’s Note: This article continues on the next page.Editor's Note: This article was originally published in August 2016 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.