FIX: Skype can’t send images

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Skype one of the best instant messaging apps that allows you to send messages, make calls and share files.
  • Some Skype users reported that they aren’t able to send images using Skype.
  • To fix this issue, you need to remove the problematic entry from the Skype database or reset your Skype settings.
  • This is just one of many issues that you encounter on Skype. If you’re looking for more troubleshooting guides, check our Skype hub.
Fix Skype can’t send images
Call and send messages from one PC to another without any hassle Start calling and sending instant messages without any lags or losses. Use it anytime to get in touch with other people that have this VoIP program installed. It lets you perform many essential actions like:
  1. Free voice and video calls between PCs + emergency calls supported
  2. Data compression, noise reduction, echo cancellation
  3. Windows compatibility (XP to 10) and x64 support

Skype is one of the most popular messaging services on the Windows platform with millions of users worldwide, not only allowing users to send free messages and perform video and audio calls but also share files. Sometimes, though, it can suffer from some errors. As of now, many Windows 10 users are reporting that Skype can’t send images anymore, so today we’re going to show you how to fix this problem.

What do I do if Skype can’t send images?

  1. Delete the problematic entry from the database
  2. Reset Skype settings
  3. Download the latest version of Skype
  4. Reset the host file
  5. Check if you’re using the correct password
  6. Check your security applications
  7. Use /msnp24 command

1. Delete the problematic entry from the database

  1. Download SQLite browser.
  2. Locate main.db file. To do so, press Windows Key + R shortcut to open the Run dialog. Enter %appdata% and press Enter or click OK.
  3. Roaming folder will appear. Navigate to Skype folder. Now enter the folder named as your Skype username.
  4. Locate main.db file and open it with SQLite browser.
  5. When SQLite opens, click the Browse Data button and navigate to MediaDocuments table.
  6. Now you should see the list of all received or sent files. You need to find the corrupted file and remove it from the database. To do so, you can use the original_name column to find a file by its name.

We have to mention that this process is a bit advanced, so it might take you a few attempts to perform it.

Few users reported that they were unable to identify the corrupted file, but after deleting all media files from the database the issue was resolved.

It’s worth mentioning that modifying your Skype database can cause you to lose sent files or messages. You might want to create a copy of the main.db file in order to prevent file loss and potential Skype issues.

2. Reset Skype settings

  1. Close Skype completely.
  2. Press Windows Key + R and enter %appdata%. Press Enter.
  3. When the Roaming folder opens, locate the Skype folder and rename it to Skype_old.
  4. Press Windows Key + R again and type %temp%/skype. Press Enter or click OK.
  5. Locate DbTemp folder and delete it.
  6. Try to start Skype again and check if the problem still persists.

This process is quite simple and after deleting the files Skype should reset to default and the problem should be resolved.

If you’re concerned about your messages, they are safely stored in Skype_old folder that you created in Step 2.

Few users reported this solution didn’t work for them until they downgraded to the older version of Skype. If this solution doesn’t work, you might want to try installing an older version of Skype and performing the same steps again.

3. Download the latest version of Skype

If this is a major issue, Microsoft will most likely address it in the future version of Skype.

According to users, this issue affects users with commas in their username. If you still have this issue, be sure to download and install the latest version of Skype to check if that solves the problem.

Editor’s Note: This article continues on the next page.

Editor's Note: This article was originally published in February 2017 and was revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness.
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