Skype Won’t Ring on Incoming Calls [Full Fix]

by Aleksandar Ognjanovic
Aleksandar Ognjanovic
Aleksandar Ognjanovic
Troubleshooting Expert
Aleksandar's main passion is technology. With a solid writing background, he is determined to bring the bleeding edge to the common user. With a keen eye, he always... read more
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How can I fix Skype incoming calls not ringing?

  1. Check Settings
  2. Run Skype as admin
  3. Make sure Focus Assist is disabled
  4. Reset/reinstall Skype
  5. Install the old Skype

Back in the days, Skype was the best and most used VoIP service in the world. However, over time, Microsoft made some changes and the latest iteration of Skype for Desktop isn’t exactly the epitome of high-performing software. There are various errors, but the one which calls for an extra attention (no pun intended) is the Skype client won’t ring on an incoming call.

We made sure to conduct a small research and provide you with the most viable solutions. If just can’t hear Skype ringing, make sure to check them out below.

Skype doesn’t ring on incoming calls? Here’s what to do

1. Check Settings

Let’s start with a swift Settings inspection. In order to timely receive notifications and incoming calls, you need to be online. In addition, you need to confirm that Skype notifications are enabled and to check whether the system settings are not blocking them. If you’ve skipped on allowing Skype to access microphone and camera, you should do it now. 

Follow these steps to tweak all necessary settings before we can move forward:

  • Stick with one iteration of Skype. Keep the UWP version or win32 version, not both for the same account.
  • Sign out and forget the account credentials. Sign in again.
  • For UWP, open Settings > Apps > Apps & features and search for Skype. Click Advanced options and confirm that all permissions are advanced options
  • Open Skype and confirm that the Skype contact which was calling isn’t blocked.
  • Enable Skype to work in the background, even when closed.
  • Enable Answer Calls Automatically in Skype Calling settings.

2. Run Skype as admin

The next step we can suggest is running the Skype with the administrative permission. If you’re unable to retrieve the notifications or, as in this case, can’t hear ringing with the incoming calls, we suggest running Skype as an administrator. With that, all the possible hidden system suppression should be resolved.

In case you’re not sure how to run Skype for Desktop as an administrator, follow these steps:

  1. Right-click on the Skype desktop shortcut and open Properties.
  2. Choose the Compatibility tab.
  3. Check the “Run this program as an administrator” box.
  4. Confirm won't ring incoming call

3. Make sure Focus Assist is disabled

Microsoft added lots of new features in these couple of years. The “Do not disturb” mode standard found its place in Windows 10. First with the Quiet Hours and now with the Focus Assist. This mode allows users to configure the notification-free schedules and maintain the focus on work or something else of importance. If enabled, this mode will most likely prevent Skype from ringing in case of an incoming call.

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That’s why we suggest disabling it for the time being or configure it so it can allow Skype to provide timely notifications. To disable it, just type Focus in the Windows Search bar and open Focus Assist settings. Turn it off.

If you use this feature proactively, here’s how to allow Skype to ring and send notifications:

  1. Press Windows key + I to open the Settings app.
  2. Choose System.
  3. Select Focus Assist from the left pane.
  4. Toggle on “Priority only” and click on the “Customize your priority list” won't ring incoming call
  5. Scroll to the bottom and allow Skype.

4. Reset/reinstall Skype

Reinstallation is another viable solution. This way, you’ll get to establish everything from a scratch and configure Skype with the default preferences. However, this only applies to the win32 version of remodelled Skype. If you’re using the UWP version from the Store, you can reset it instead of going for a clean reinstallation.

Here’s how to reinstall the Skype for Desktop client in Windows 10:

  1. In the Windows Search bar, type Control and open Control Panel.
  2. Click Uninstall a program.
  3. Remove Skype.
  4. Navigate here and download the latest iteration of Skype for Desktop.
  5. Log in and look for changes.

And here’s how to reset Skype app to factory values:

  1. Open Start.
  2. Find Skype, right-click on it and click More > App settings.
  3. Click won't ring incoming call
  4. Try Skype again.

5. Install the old Skype

If you ask me, the final steps should’ve been the first and only one. At least, until they completely retire the classic version of Skype. And that day is getting closer. While I find the new Skype visually likable (it resembles the modern Android instant messengers), it just doesn’t work. Plain and simple. Messages are delayed, the interface is not as simple and intuitive as before, and VoIP calls are not as good as they were back in the days.

For that reason, if you can live without the looks and favor the functionality, we strongly encourage you to install the good old classic Skype and give it a try. You can still find the classic Skype for Windows, here.

With that said, we can conclude this article. If you have additional questions or suggestions, don’t forget to tell us in the comments section below. We look forward to hearing from you.

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