Something went wrong while trying to load Canva [Error 500]

Madalina Dinita
by Madalina Dinita
Former Managing Editor
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in... Read more
Affiliate Disclosure
  • The Canva something went wrong error message appears most of the time due to problems connecting to their server.
  • Trying a different third-party app will easily fix the Canva something went wrong 500 error code.
  • Some users suggested that you can quickly get rid of the Canva error 500 by using a different browser with multiple security features.
  • You might also follow our steps to check Canva's server status, in case the website is down.
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An unexpected issue left many people frustrated when trying to access Canva. While trying to load Canva, Something went wrong. Error 500 pops-up. As a result, users can’t access the app.

Canva is an easy-to-use graphic design tool that is utilized by both amateur and professional designers. The website can be used to create both web and print media graphics.

Apparently, the sorry, something went wrong (500) error is usually caused by network issues or incorrect settings. If you’re struggling with this issue, try following the list of solutions presented below.


How do I fix the Something went wrong (error code 500)?


1. Try a different browser

Apparently, some users tried loading Canva using a different browser and it worked.

While there is no shortage of options in this department, we recommend downloading another great browser for a fast and secure browsing experience on your Windows 10 PC.

Speaking about security, you will be pleased to know that this feature-rich browser delivers supreme confidentiality for your data, traffic, and search history, making sure your online activities stay truly private.

This level of privacy is achievable thanks to a full-scale, built-in VPN tool that anonymizes your location and directs your data through the VPN’s server, according to the region of your choosing.

Of course, this capacity also comes with more privileges such as the possibility to access blocked websites or geo-restricted content.

This browser is user-friendly and has a highly customizable interface, an integrated ad-blocker for enhanced privacy against invisible trackers, and countless collaboration and productivity-oriented features.

Opera

Opera

Browse the web faster and fix the Canva error code 500 generated by other browsers.

2. Check Canva server status

Before trying to tweak your computer settings, the first thing you should do is to check Canva’s server status. Sometimes the servers may crash, leaving users unable to connect to the website.

In order to find out if other people are experiencing issues with Canva as well, you should check the server status on DownDetector.com.

When encountering issues with Canva servers, many users send reports to DownDetector. So, if you notice many crash reports lately, the issue could be caused by a Canva server crash.

Therefore, there is no need to make changes to your system. Simply wait until the issue has been fixed on Canva’s end.


3. Try a different third-party tool

adobe spark collage create

Canva is indeed a top-notch graphic design platform, but that doesn’t mean that it is the only way you can create social media graphics, presentations, posters, and other visual content.

There is a third-party tool from Adobe that can be considered just as good, or arguably better, depending on how you look at it.

This is mainly because it can do pretty much everything that Canva can do, while also being capable of motion graphics, audio recording, music, text, and photos.

Thus, besides social media content, it can also be used to produce short animated videos, narrated explainer videos, and more for platforms such as YouTube.

Get Adobe Spark


4. Check your Internet connection

  1. Go to the SpeedTest Website.
  2. Press the Go button.
  3. Wait for the site to check your Internet speed.
  4. Read the results and see if they’re normal.

Make sure that your Internet is working properly. A slow working connection could stop Canva from loading properly. Perform a speed test on your internet connection using the SpeedTest website.

If you notice that your Internet is running slower than usual, perform a hard reset your router/modem.

  1. To hard reset your router, unplug it from the outlet.
  2. Wait a couple of minutes.
  3. Plug it back in, then wait for it to setup.
  4. Now check your connection again.

If hard resetting your router/modem doesn’t make any difference, contact your Internet provider and let them know about this issue.

Make sure to have your PC connected to the Internet using a wired connection. Wi-Fi connections tend to be less reliable.


5. Update your browser

  1. Click the Three button icon on the top right corner of the browser.
  2. Scroll to the Help section and expand it.
  3. Click About Google Chrome.
  4. The update process will then start on its own.
  5. Hit the Relaunch button after the update is done.

Updating your browser is an important aspect to consider. Having your internet browser up to date ensures that the issue isn’t occurring on the browser side.


6. Clear the browser cache

  1. Click the three dots icon on the top right corner of Google Chrome.
  2. Select More tools.
  3. Click Clear browsing data.

  4. Choose a time range to delete the data, selecting All time is recommended in order to make Chrome work better.
  5. Select what kind of information you’d want to delete.
  6. Click Clear data.

Your browser registers your browsing history data. Having too much data stored could cause crashes and improper functioning of the browser. Clearing Chrome’s cache is a way to make it run smoother.


7. Disable extensions

  1. Click the Three button icon on the top right corner of the browser.
  2. Expand the More tools menu.
  3. Select Extensions.

  4. Disable the extensions by clicking the toggle switch next to their name – toggle turning gray means the extension is disabled.

Add-ons that you have installed could impact the proper running of Google Chrome. First, you should disable all your extensions.

If this doesn’t fix the issue, enable them back one by one to see which is the extension causing errors.


If none of the above solutions work for you, contact your internet provider. Canva could be blocked by your ISP.

Do you know of any other methods to fix this problem? Feel free to share your experience with us by reaching for the comments section below.

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