Netflix not loading on Sony Smart TV

Vlad Turiceanu
by Vlad Turiceanu
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Your Sony Smart TV is not playing Netflix? Then you’ve come to the right place.

A lot of people use their Smart TVs no just for watching TV, but also for browsing the internet, watching YouTube, or even their favourite TV shows and movies on streaming apps like Netflix.

But sometimes, the Netflix app doesn’t work as intended on Sony Smart TVs. The most common problem that users are reporting is the inability to open the app.

Some of them are getting the Sorry, we could not reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix (-100). error or the spinning icon and nothing happening.

Another commonly encountered error is Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-111).

Fortunately, because Sony Smart TVs are using the Android OS, there are a few solution that you can try to solve the issue.

How do I get Netflix to work on my Sony TV?

1. General troubleshooting steps

netflix not working on my sony smart tv

  1. Check if your internet connection is working properly. If you’re connected to a wireless network, try to restart your router.
  2. Make sure that your Sony Smart TV has the latest firmware update installed.
  3. Check if any other apps, preferably streaming services, are working fine.
  4. Update the Netflix app. Additionally, you can also try to Reload Netflix.

2. Netflix error (-100)

sony smart tv not playing netflix
If you can’t access Netflix on your Sony Smart TV but you can open other apps and services, the most easy workaround is to reboot the TV.

To do that, hold down the power button for about 6 seconds or until the TV does a full restart. After the device reboots, Netflix should work properly.

This method worked for a lot of Smart TV owners, so make sure to try it yourself, as it might solve your problem without much hassle.

Another confirmed fix is to hold down the Home button on your remote and a task switcher should show up. From there, you can select Netflix, press Down, and then OK to close the app.

Re-launch Netflix and now it should work without any problems.

3. Netflix error (-111)

netflix error on sony smart tv

  1. When you get this error, under the error message you’ll see a RESET or OK button, depending on the Netflix version. If you have the RESET button, click on it and the problem should be solved. If you have the OK button, follow the next steps to reset the app.
  2. Press the Home button on your remote control.
  3. Navigate to Settings > Apps > System Apps.
  4. Select NETFLIX and then Force stop NETFLIX.
  5. After that, clear the app’s data and cache by selecting Clear data and Clear cache.
  6. Power reset your TV.
  7. After the TV reboots, go to Google Play Store and update the Netflix app.
  8. Once the update is complete, login to Netflix with your credentials and the app should function properly.

4. Netflix error Feature not available

how to fix netflix not loading on sony tv

  1. Press the Home button on your remote control.
  2. Now go to Settings > System Settings.
  3. Choose Set-up and then Network.
  4. Select Refresh Internet Content.

After doing the power cycle, the app should start functioning correctly.

Not being able to play Netflix videos on your Sony Smart TV is a pretty annoying problem, but following the solutions provided in this article should help you solve the problem.

The simplest solutions are to reboot the TV or kill the Netflix app and then re-launch it, so be sure to try them out first.

If you have any other suggestions or questions, feel free to leave them in the comments section below.


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Holding the power button for a full reset solve my Netflix problem. It also solver the problem of having video but no sound from devices using the HDMI ports.