Netflix not loading on Sony Smart TV

by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
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  • If you can't manage to get Netflix to work on your Sony TV, try quickly rebooting the device.
  • Clearing the cache and resetting the application from the settings should also get rid of the issue.
  • You can also refresh the internet content through the smart TV's network section.

Your Sony Smart TV is not playing Netflix? Then you’ve come to the right place.

A lot of people use their Smart TVs no just for watching TV, but also for browsing the internet, watching YouTube, or even their favorite TV shows and movies on streaming apps like Netflix.

But sometimes, the Netflix app doesn’t work as intended on Sony Smart TVs. The most common problem that users are reporting is the inability to open the app.

Some of them are getting the Sorry, we could not reach the Netflix service. Please check Network Settings to connect to an available network and use Netflix (-100). error or the spinning icon and nothing happening.

Another commonly encountered error is Sorry we could not reach the Netflix service. Please try to restart the Netflix application (-111).

Fortunately, because Sony Smart TVs are using the Android OS, there are a few solutions that you can try to solve the issue.

How do I get Netflix to work on my Sony TV?

1. General troubleshooting steps

  1. Check if your internet connection is working properly. If you’re connected to a wireless network, try to restart your router.
  2. Make sure that your Sony Smart TV has the latest firmware update installed.
  3. Check if any other apps, preferably streaming services, are working fine.
  4. Update the Netflix app. Additionally, you can also try to Reload Netflix.

2. Netflix error (-100)

If you can’t access Netflix on your Sony Smart TV but you can open other apps and services, the easiest workaround is to reboot the TV.

To do that, hold down the power button for about 6 seconds or until the TV does a full restart. After the device reboots, Netflix should work properly.

This method worked for a lot of Smart TV owners, so make sure to try it yourself, as it might solve your problem without much hassle.

Another confirmed fix is to hold down the Home button on your remote and a task switcher should show up. From there, you can select Netflix, press Down, and then OK to close the app.

Re-launch Netflix and now it should work without any problems.

3. Netflix error (-111)

  1. When you get this error, under the error message you’ll see a RESET or OK button, depending on the Netflix version. If you have the RESET button, click on it and the problem should be solved. If you have the OK button, follow the next steps to reset the app.
  2. Press the Home button on your remote control.
  3. Navigate to Settings > Apps > System Apps.
  4. Select NETFLIX and then Force stop NETFLIX.
  5. After that, clear the app’s data and cache by selecting Clear data and Clear cache.
  6. Power reset your TV.
  7. After the TV reboots, go to Google Play Store and update the Netflix app.
  8. Once the update is complete, login to Netflix with your credentials and the app should function properly.

4. Netflix error Feature not available

  1. Press the Home button on your remote control.
  2. Now go to Settings > System Settings.
  3. Choose Set-up and then Network.
  4. Select Refresh Internet Content.

After doing the power cycle, the app should start functioning correctly.


Not being able to play Netflix videos on your Sony Smart TV is a pretty annoying problem, but following the solutions provided in this article should help you solve the problem.

The simplest solutions are to reboot the TV or kill the Netflix app and then re-launch it, so be sure to try them out first.

After following the troubleshooting steps above, but Netflix is still not responding, give yourself some credit for the time spent on fixing the issue.

Before giving in to annoyance, there is another way to stream and download unlimited TV shows, originals, award-winning movies from Pixar, Disney, Star Wars, National geographic, and Marvel with Disney+ app.

Access Google Play Store from the Home screen on your Sony Smart TV, download and install Disney+ and watch hundreds of movies anytime.

Disney+ is available for a monthly subscription to gain full access to Disney World entertainment. 

Get Disney+

If you have any other suggestions or questions, feel free to leave them in the comments section below.

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