Surface Book and Surface Pro 4 users can’t install the latest Windows 10 build

By: Madeleine Dean
2 minute read

The Windows Insider engineer team is working at full thrust to integrate the suggestions they receive on the Feedback Hub into Windows 10 builds as quickly as possible. Their boss, Dona Sarkar, gives them no time to rest, as the team started rolling out builds even on weekends.

Unfortunately, not all Insiders were able to test out the Windows 10 build 14385, as many Surface Pro 4 owners reported they couldn’t even download the update. The build gets about 17% installed after reboot and then continues to reboot on end, without actually going beyond the 17% installation threshold.

Insider Build 14385, like 14383 before it wont install, gets about 17% installed after reboot and then reboots again and starts rollback. Is there a  log file I can review to debug the problem?  There is also an Intel IRIS 540 graphics driver update that comes along with the windows upgrade. the install history shows it as having installed but each time I try the update it shows up.

Surface Book users are plagued by the same issue as well, as the troubleshooting solutions provided by Microsoft’s Support engineers proved to be useless:

Having the same issue with my SurfaceBook. Can not update Windows 10 Insider Preview Build 14383 to 14385 . Already ran the Troubleshooting steps given by Sayan_Ghosh that didn’t fix the issue . Also ran sfc /scannow that didn’t fix the issue.

If you encounter this upgrade problem, you can also try to remove any 3rd party antivirus programs. You shouldn’t just disable the antivirus as the code still remains on your computer and Windows Installer does not like it.

All in all, for the time being there is no solution available for this issue. If you’ve come across a fix or workaround that really works, do share your experience in the comment section below.

RELATED STORIES YOU NEED TO CHECK OUT:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patended Technologies (requires upgrade).

Next up

Best Windows 10 antivirus software to use in 2018

By: Radu Tyrsina
7 minute read

Update – 2018 will soon come to an end and we already have a guide on what is the best antivirus you should get in […]

Continue Reading

These features are out for good with Windows 10 version 1809

iamsovy@gmail.com' By: Sovan Mandal
2 minute read

Microsoft is all set to launch its next big update, Windows 10 version 1809 in October. While that should be a nice piece of news […]

Continue Reading

Windows 10 18H2 builds no longer receive new features

By: Matthew Adams
3 minute read

The Windows 10 October 2018 Update (otherwise 18H2) rollout might now be two to three weeks away. For the last few months, new build previews […]

Continue Reading

Discussions