Fix: Surface Pro 4 Type cover / keyboard not working

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as... read more
Affiliate Disclosure
  • Users worldwide claim that the Surface Pro 4 keyboard is not working.
  • In this case, try some of the workarounds in this guide to help you get things back to normal.
  • There are several possible issues that may cause, including corrupt or outdated drivers, or faulty settings.
  • Read the guide below and see how to solve these, plus other related issues that can impact your Surface Pro 4 keyboard.
Surface Pro 4 type cover issue

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Surface Pro is a great device, but many users reported that the Surface Pro 4 Type Cover is not working for them.

This can be a big problem, and today we’re going to show you how to deal with this keyboard issue in your Microsoft Surface.

Surface Pro issues may arise for a multitude of reasons, including connection problems, corrupt drivers, or issues with your Windows 10 or Windows 11 keyboard settings.

Most users report having connectivity-related issues, such as an unresponsive keyboard or cursor. Another common issue is that the keyboard or type cover is slow to respond.

Some users also encounter sudden instances when the keyboard stops working without any apparent reason, and then randomly starts working again.

It is very likely that these problems are system-related and can be easily fixed if you correctly change up your settings and check the connector.

It is highly important to make sure that your Windows 10 or Windows 11 operating system works properly and has the latest Surface Pro drivers installed.

Additionally, you need to make sure that the keyboard or type cover is correctly configured.

How to fix the Surface Pro 4 keyboard if it’s not working?

  1. Check your hardware
  2. Install the firmware and check your drivers
  3. Run the keyboard troubleshooter
  4. Cover works in BIOS and UEFI
  5. Disconnect the Type Cover and leave it overnight
  6. Update your operating system
  7. Reinstall Windows 10 or Windows 11

1. Check your hardware

First and foremost, make sure that your keyboard/ type cover is in a good state. Even though it may seem obvious, making sure the workspace is in check reportedly helped many users.

Make sure that your power source works properly. If you use your battery, check if it is charged. The keyboard draws its power from your laptop’s power source, so if you have battery issues, they may cause additional problems to your keyboard.

Users also noted that it is highly important to make sure that your keyboard or type cover is clean and dusted. For this, we recommend you use compressed air.

A trick that works especially for type cover users is making sure that you type on a flat surface.

Check your connector

Some users also suggest checking your connector. We advise doing so carefully, because if you press too hard you may actually break it.

This procedure is a bit advanced, and it might cause damage to your Type Cover, so if you’re not comfortable with it and you don’t know what you’re doing, perhaps it’s best to skip this solution.

If the Surface Pro 4 Type Cover is not working, it’s possible that there’s an issue with the connector. Some users reported a plastic bump on their Type Cover.

According to them, they fixed the problem simply by pressing the plastic bump behind the connector.

This might sound a bit complicated, and if you don’t know how to do it, we suggest that you skip this solution.

Try using a Bluetooth Keyboard

Bear in mind that this is just a workaround, so it’s rather likely that the issue will reemerge.

If you’re still having this problem with the Surface Pro 4 Type Cover, perhaps you can try using a Bluetooth keyboard with it.

This is just a workaround and not a long-term solution, but it should allow you to use your Surface and troubleshoot the problem further.

2. Install the firmware and check your drivers

  1. Start Device Manager.
  2. Locate and expand the Firmware Now you’ll need to uninstall certain devices. Be sure to select Delete the driver software for this device option in the confirmation dialog for each device. The devices that you need to uninstall are the following:
    • Surface Embedded Controller Firmware
    • Surface System Aggregator
    • Surface UEFI
  3. After removing these drivers, restart your Surface Pro.

If Surface Pro 4 Type Cover is not working, it’s possible that your firmware or drivers are the problems.

To fix this issue, users are suggesting downloading the corresponding firmware for the version of Windows 10 or Windows 11 you are using.

After your device restarts, check if the problem is still there. Some users are suggesting downloading the latest drivers for the three devices that you removed, so you can do that as well.

You can do that by looking them up online, but we suggest you use the dedicated tool below. It is proven to be fully error-proof and always finds the corresponding driver versions for your hardware.

On the topic of drivers, we advise you to check your keyboard drivers as well, as they may also cause your Surface Pro to work improperly.

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You can do that with the help of the Device Manager panel built into your Windows 10 or Windows 11 system, or with the help of third-party software.

  1. Type device in the Taskbar and open the Device Manager.
  2. Locate your keyboard drivers and expand the list.
  3. Select your Surface Pro 4 driver, right click on it and select Uninstall.
  4. Now Surface Pro 4 should not appear in your driver list anymore.
  5. To reinstall the driver, right click on the Keyboard category and select Scan for hardware changes.
  6. Now your keyboard will automatically reinstall.

Windows 10 and Windows 11 machines automatically detect when peripherals are connected to your system. For this reason, when you select Scan for hardware changes, the OS will identify your keyboard and install its driver.

Alternatively, for users that want to save some time and automate the task, we recommend using a third-party driver updater software such as DriverFix.

Downloading and installing drivers manually can put your system to risk as you may download the wrong driver version. Be sure you use this tool if you are not sure about the drivers you need to update.

Most of the time, the generic drivers for your PC’s hardware and peripherals are not properly updated by the system.There are key differences between a generic driver and a manufacturer’s driver.Searching for the right driver version for each of your hardware components can become tedious. That’s why an automated assistant can help you find and update your system with the correct drivers every time, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the software.
  3. Wait for the detection of all your faulty drivers.
  4. DriverFix will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.
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3. Run the keyboard troubleshooter

  1. Type settings in the search bar and open the panel.
  2. Open the Update and Security tab.
  3. Select Troubleshoot, then Additional troubleshooters.
  4. Select Keyboard, then click on Run troubleshooter.
    Now, wait for the process to complete. You will get information about any issues detected and what you can do about them.

4. Check if the Type Cover works in BIOS and UEFI

Check Type Cover in BIOS

  1. Open the Settings app.
  2. When the Settings app opens, navigate to the Update & Security section.
    update and security surface pro 4 type cover doesn't work
  3. From the menu on the left select Recovery. In the right pane, scroll down to the Advanced startup section and click on Restart now button.
     surface pro 4 type cover doesn't work restart now button
  4. Now select Troubleshoot > Advanced options > UEFI Firmware Settings. Click the Restart button.

According to users, you can determine if this problem is caused by your hardware or software. To do that, simply access BIOS on Surface Pro 4 and check if the Type Cover works.

To boot to BIOS, you just need to press a certain key while your PC boots. This method isn’t always effective, but you can use the above method instead.

Once your system restarts, you’ll automatically enter BIOS. Now check if your Type Cover works in BIOS. If it does, the problem is caused by software issues and you can proceed to the next solution.

Make sure that the Type Cover is enabled in UEFI

  1. Turn off your Surface Pro.
  2. Perform a two-button restart. To do that, hold the Volume Up and Power buttons together for 15 seconds.
  3. You should now see the UEFI screen. On the left side select Devices from the list.
  4. List of devices will appear. Locate Type Cover on the list and disable it.
  5. After doing that, save changes in UEFI and exit.
  6. Shut down your Surface Pro and perform the two-button restart again.
  7. Once you enter UEFI, go to the Devices section, locate Type Cover and enable it.
  8. Save changes and restart.

If Surface Pro 4 Type Cover isn’t working, perhaps there’s a glitch with it in the UEFI. However, users reported that they fixed the issue simply by disabling and reenabling the Type Cover in UEFI.

This is fairly simple to do, and you can do it by following the above steps. After doing that, your Type Cover should start working again without any problems.

5. Disconnect the Type Cover and leave it overnight

According to users, if your Surface Pro 4 Type Cover is not working, you might be able to temporarily fix this problem with this workaround.

To fix the issue, some users are suggesting disconnecting the Type Cover from the Surface and leaving it without a power connection over the night.

The same goes for Surface Pro, leave it without power over the night. Once you connect the two in the morning the Type Cover should start working again without problems.

6. Update your operating system

The issue may also be caused if you do not run the latest system updates, so make sure to follow these steps and update your Windows 10 or Windows 11 system:

  1. In the search bar type Update and open the Windows Update panel.
  2. Click on the Check for updates button.
  3. You will get a list of any updates available.
  4. Select Download and install and wait for the process to complete.

Generally, when you update your operating system, the drivers and firmware get automatic updates as well, if any are available.

However, Windows 11 users mentioned experiencing Surface Pro issues after updates, so if the issue persists, make sure to check your drivers as well, as presented in the second solution in this guide.

7. Reinstall Windows 10 or Windows 11

  1. Open the Advanced Startup screen. To do that, follow the Steps 1-3 from Solution 1.
  2. A list of options should now appear. Pick Recovery> Reset this PC > Remove everything.
  3. If you’re asked to insert installation media, be sure to do so.
  4. Select your operating system. Go to the Only the drive where Windows is installed > Just remove my files.
  5. A list of upcoming changes will appear. Once you review them, click the Reset button to start.
  6. Now follow the instructions on the screen to complete the process.

If all other solutions failed, perhaps the only solution would be to reinstall Windows 10 or Windows 11. This is a drastic solution, and you should use it only if other solutions didn’t work.

There are several different ways to reinstall Windows 10 and Windows 11 operating systems, but we selected the Reset option because it is probably the most straightforward and user-friendly, giving the same end results as the other ones.

Bear in mind that this process will remove all files from your system drive, so you should back them up beforehand.

It’s also worth mentioning that you might need a Windows 10 installation media, so be sure to create one using Media Creation Tool for Windows 10 or the Media Creation Tool for Windows 11. Once you’re ready, you can reset Windows 10/11 as described above.

Once the reset is finished, check if the problem is still there. If the issue still persists, perhaps you should consider performing a clean install.

If you want to learn more on how to reinstall your operating system and see the alternative methods, make sure to check our How to reinstall Windows 10 and How to reinstall Windows 11 guides.

Problems with Surface Pro 4 Type Cover can be numerous, and speaking of that, here are some common issues that users reported:

  • Surface laptop keyboard not working – This issue can be caused by both hardware and software problems. To test your keyboard, boot to UEFI and check if the keyboard works there.
  • Surface Pro 4 type cover not detected, showing in Device Manager – This problem is usually caused by your drivers, so be sure to reinstall and update keyboard drivers and check if that solves the problem.
  • Surface Book keyboard not working – This can occur for various reasons, but you should be able to fix the problem using one of the tips above.

If Surface Pro 4 Type Cover isn’t working, that can be a big problem, but we hope that you’ll manage to fix that problem with one of our solutions.

Moreover, don’t hesitate to take a closer look at the best Bluetooth keyboards for Windows 10 and Windows 11.

Similar problems may often show up, so feel free to bookmark this Computer Peripherals Hub.

Just let us know which one worked for you in the comments section below.

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