Fix: System backup failed in Windows 10

Milan Stanojevic avatar. By: Milan Stanojevic
6 minute read

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Having a system backup is always useful, especially if your system gets corrupt or damaged. Although system backup is a great feature, it can sometimes fail to work on Windows 10, so let’s see how to fix it.

This issues comes along with various error codes, which are as follows:

  • Windows 10 backup error 0x807800c5
  • Windows 10 backup fails to complete
  • Windows 10 backup did not complete successfully
  • Windows 10 backup to network drive fails

How to fix system backup problems in Windows 10

Table of contents:

  1. Delete the WindowsImageBackup folder
  2. Format your drive
  3. Delete EFI System Partition and Recovery Partition
  4. Turn on System Protection
  5. Turn off System Protection and delete restore points
  6. Change the Disk Space Usage
  7. Use chkdsk command
  8. Use diskpart to remove EFI partition
  9. Set your background to solid color
  10. Disable any unnecessary disk tools
  11. Use USB 3.0 hub

Solution 1 – Delete the WindowsImageBackup folder

Sometimes you won’t be able to create system backup due to previous backup files, and in order to fix this problem, you need to delete those files. To do that, locate and delete WindowsImageBackup folder. If you want to save your previous backups, you can also move them from WindowsImageBackup to a different folder. As for the location of WindowsImageBackup folder, it should be located in hidden C:\System Volume Information\ folder.

Solution 2 – Format your drive

If you are trying to create system backup on an external hard drive, you might have to format it beforehand. Before formatting your external hard drive make sure to move any files from it to a safe location. To format your external hard drive, do the following:

  1. Open This PC and locate your external hard drive. Right click it and choose Format.
    format-hard-drive
  2. When Format window opens, check Quick Format option and click Start button.
  3. format-hard-drive-optionsThis process might take a minute or two, so be patient.

After your external hard drive has been formatted, try creating the system backup on it again.

Solution 3 – Delete EFI System Partition and Recovery Partition

In some cases, when you upgrade to Windows 10 or install it on a new hard drive, certain partitions from previous versions of Windows might still be present on your computer causing System Backup to fail. In order to fix this, it’s advised that you remove EFI System Partition and Recovery Partition. To do that, follow these steps:

  1. Press Windows Key + X and select Disk Management from the menu.
    disk-management
  2. When Disk Management opens, locate the hard drive on which you wish to store your system backup.
  3. You should see EFI System Partition and Recovery Partition for that hard drive in Disk Manager. Delete them both.

After deleting these two partitions, you should be able to successfully create system backup on that hard drive.

Solution 4 – Turn on System Protection

Some users claim that in order to create System Backup, System Protection must be enabled on your PC. To enable System Protection, follow these steps:

  1. Press Windows Key + S and type System. Choose System from the list of options.
    system-winx
  2. When System window opens, click on System protection on the left.
    system-protection
  3. Locate Windows 10 System Image and click Configure.
  4. Select Turn on system protection and click Apply and OK to save changes.
    turn-on-disc-protection

Solution 5 – Turn off System Protection and delete restore points

Few users suggest that disabling System Protection and deleting previous restore points fixed the issue for them. To do that, follow these steps:

  1. Open System Protection. You can do that by following the steps from the previous solution.
  2. In System Protection locate your hard drive and click on Configure.
  3. Make sure to select Disable system protection.
    disable-system-protection
  4. Next, click on Delete button to delete previous restore points.
  5. Repeat these steps for all your hard drivers.

After you’ve disabled system protection and deleted previous restore points you should be able to create system backup.

Solution 6 – Change the Disk Space Usage

Problems with system backup can be caused by System Protection settings, therefore, it’s advised that you change the settings manually by following these steps:

  1. Open System Protection.
  2. Select the volume you’re using for system image and click Configure.
  3. Make sure that protection is turned on.
  4. In the Disk Space Usage section move the Max Usage slider to the left to about 10-15%. Few users report that Max usage was set to 100% on their computer by default and that was the main culprit for system backup failure.
  5. After you’ve changed Max Usage value click Apply and OK to save changes.
  6. Restart your computer and check if the problem is resolved.

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Solution 7 – Use chkdsk command

In some cases system backup can fail if your hard drive contains any corrupted files. In order to check and repair the corrupted files you need to use chkdsk command. To check your hard drive, do the following:

  1. Press Windows Key + X and choose Command Prompt (Admin) from the menu.
    command-prompt-admin
  2. When Command Prompt opens you need to type chkdsk /r X: (remember to replace X with the correct letter that represents your hard drive partition) and press Enter to run it.
    chkdsk-cmd
  3. Wait for the process to complete and repeat the same process for all hard drive partitions.

We have to mention that you might be unable to run chkdsk command on drive C, and you’ll be asked whether you want to scan drive C the next time your system restarts. Press Y and restart your computer in order to scan and check drive C.

Solution 8 – Use diskpart to remove EFI partition

If you install an additional hard drive and install new Windows on it, your previous EFI partition from old hard disk can remain on your old hard drive and cause you problems with system restore. We advise you to be extremely careful while using this method, because you can permanently delete your important files.

  1. Press Windows Key + X and choose Command Prompt (Admin).
  2. When Command Prompt opens, type diskpart and press Enter.
    cmd-diskpart
  3. Type list disk and press Enter. You should see several hard drives available.
  4. Find your old hard drive on the list and type select Disk 1 (warning: we used select Disk 1 in our example, but make sure that you use the correct number that matches your hard drive in diskpart).
  5. Now type list partition and press Enter.
  6. Locate the system partition and type select Partition 1 (again select Partition 1 is just an example, therefore, make sure that the number matches the System partition from diskpart).
  7. Optional: Backup all files from that partition because they will get deleted.
  8. Type del partition override and press Enter. This will delete the partition and all files on it.
  9. Optional: Add the newly created free space to any other disk partition by using Disk Management tool.

Once again, be extremely careful while doing this because you can permanently delete your system files if you’re not careful. Use this solution at your own risk.

Solution 9 – Set your background to solid color

Few users reported that system backup issues can be caused if your background is set to Slideshow. In order to fix that, you need to set your background to solid color by following these steps:

  1. Right click on your desktop and choose Personalize from the menu.
    personalize
  2. Go to Background and select Solid color from the menu.
    bakground-solid-color

After changing the background to solid color system backup problems should be fixed.

Solution 10 – Disable any unnecessary disk tools

It was reported that certain disk tools can cause problems with system backup, therefore if you’re using any disk optimizers or disk cleaning tools make sure to disable them before trying to create system backup.

Solution 11 – Use USB 3.0 hub

Few users reported that using USB 3.0 external hard drive can cause problems due to USB 3.0 drivers. In order to avoid these issues, it’s advised to use USB 3.0 hub in order to connect your external drive. This is just a potential solution, but few users had success with it, so maybe you could try it out.

System backup is rather important, and if you can’t create system backup on Windows 10, make sure to try some of our solutions.

Editor’s Note: This post was originally published in April 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.

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For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

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