FIX: Microsoft Teams notifications won’t go away

Vladimir Popescu
by Vladimir Popescu
Windows & Software Expert
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  • Collaboration is key in today's business environment where remote work gains more traction every year
  • Microsoft Teams notifications alerts users about new tasks, mentions and comments related to the tasks they're working on
  • Sometimes, notifications won't go away and this can slow down your workflow. Use this guide to get rid of this problem or other errors
  • This article is part of our larger collection of Microsoft Teams guides
Microsoft Teams notification won't go away - Laptop with user

If you find that a Microsoft Teams pop-up notification won’t go away no matter what you try, you have to know you are not the only one experiencing this issue.

A number of people have reported the same issue, on different system setups, and with different versions of the software.

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In some cases, users were so frustrated by this problem that they ended up re-installing their Windows 10 systems, just to see that the issue still arises.

Here is what one user had to say about encountering this problem on the Microsoft forums:

I have a notification badge on my Teams desktop application which won’t go away. There are no new messages or items anywhere, it’s just a (1) badge with nothing behind it. I think the issue was caused when a password change caused my teams to log me out while reading a new message. I tried restarting my computer as well as reinstalling teams. The phone app doesn’t display the notification, only desktop, and browser.

We will explore the best ways to deal with this issue and get rid of that annoying empty notification from Microsoft Teams. Read on to find out more.


What to do if Microsoft Teams notifications won’t disappear

1. Reset your Microsoft Teams notifications

 

  1. Open up Microsoft Teams and navigate to the Settings. microsoft teams notification settings
  2. Turn off all notifications settings.
  3. Wait for a few minutes -> turn them back on again.
  4. If this method didn’t manage to solve your issue, please try the next one.

2. Clean Microsoft Teams caches

For some unknown reason, the cache for your Microsoft Teams app are spread across your hard drive.

Navigate to these locations and delete all files in the folders to clear the cache:

%AppData%Microsoft\Teamsapplication cachecache
%AppData%MicrosoftTeamsblob_storage
%AppData%MicrosoftTeamsdatabases
%AppData%MicrosoftTeamscache
%AppData%MicrosoftTeamsgpucache
%AppData%MicrosoftTeamsIndexeddb
%AppData%MicrosoftTeamsLocal Storage
%AppData%MicrosoftTeamstmp

Note: Use CCleaner to clear all caches from your browsers. If you’re not sure how. you can have a look at this guide.


USEFUL GUIDE: How to blur backgrounds in Microsoft Teams


3. Use the Alt+Tab method to close the notification

In the case of some users, pressing the Alt+Tab keys on their keyboard and then clicking the X in the corner of the window managed to close the notification for good.

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4. Delete the app and reinstall it

To delete Microsoft Teams:

  1. Press Win+X keys -> select Apps and features.Apps and features - Microsoft Teams notification won't go away
  2. Search for Microsoft Teams in the list -> select it -> press Uninstall.
  3. Wait for the process to complete.

To reinstall Microsoft Teams:

  1. Download the latest version of the app.
  2. Run the installer and complete the process.

5. Change the app settings

  1. Open Microsoft Teams and navigate to the settings window.
  2. Disable the option Continue running app.
  3. Restart the app for the changes to take effect.

Conclusion

In today’s guide, we explored the best troubleshooting methods to get rid of the Microsoft Teams empty notification that won’t go away.

We hope the methods we presented here managed to solve your problem.

Please feel free to let us know if you found this guide helpful by using the comment section below.

FAQ: Learn more about Microsoft Teams

  • How do I stop Microsoft Teams from popping up notifications?

To disable Microsoft Teams notifications, go to Settings > Notifications. Then navigate to the Activity and click on More options to turn off notifications for particular channels.

To block Microsoft Teams email notifications, go to Settings > Notifications and disable email notifications.

To turn off Microsoft Teams notifications for specific conversations, simply navigate to the beginning of that conversation, click on More options and then Turn off notifications.

  • How do I change the notification sound for Microsoft Teams?

Windows 10 users cannot currently choose what type of sound plays for notifications. This option is available only on Android.

  • How do I get notifications for Microsoft Teams chat?

To receive notifications from the Microsoft Teams chats you’re involved in, navigate to your team’s channel, select More Options and then Channel notifications. Now, select chats are the type of activity you want to receive notifications from.

Editor’s Note: This post was originally published in September 2019 and has been since updated for freshness and accuracy.

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