FIX: That didn’t go as planned error in Origin

Vladimir Popescu
by Vladimir Popescu
Tech Products Tester
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination for research and analysis, and realizing... Read more
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  • If you're playing games via the Origin client, sometimes you may encounter error messages.
  • One example is this error: Well, that didn't go as planned. Origin encountered an issue loading this page.
  • To fix this issue, consider cleaning your registry, white-list it from your firewall, and more.
  • Once you've followed the steps below, you can finally go back to gaming your favorite EA games.
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A wide number of Origin users have seen the error That didn’t go as planned. Origin encountered an issue loading this page starting to appear randomly.

Here is what one user had to say about this issue on the EA Answers forums:

Well, that didn’t go as planned. Origin encountered an issue loading this page. Please try reloading it – if that doesn’t work, restart the client or try again later. Please help me !

In today’s fix article we will discuss the best methods to apply to sort this issue out and get back to playing your favorite games in no time. Read on to find out how to do it.


How do I fix the That didn’t go as planned error in Origin?

1. Clear registry entries using Restoro

  1. Download and install Restoro to your hard-drive.
  2. Open Restoro and wait for it to finish an initial analysis of your PC
  3. Click on the Start repair button to perform a full system repair, which also includes cleaning the registries
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Cleaning your registries can fix associated third-party programs as well, and this includes the Origin client.

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Registries are not something one should try to fix manually unless they are very skilled with such data files, and since not everyone is an IT technician, it is best to leave these things to dedicated third-party software.

One such example is Restoro, a program that is lightweight and simple, but can greatly increase your PC’s performance!

2. Make sure your Origin software can run normally

  1. Click on Cortana search box and type in Windows Defender Security Center -> open it.Windows security - origin error that didn't go as planned
  2. Select Firewall & network protection.
  3. Click the link named Allow an app through firewall.
  4. Click on the Change settings button.
  5. Scroll down and select Origin from the list (or click Allow another app button if you can’t find it)
  6. Make sure that Origin has both Private and Public access by ticking the respective boxes.
  7. Press Ok to save the settings.

It is imperative that your Firewall or Antivirus software is not blocking access to your Origin application.

The steps to whitelist Origin will vary depending on the antivirus software you’re using, but if you utilize the Windows Defender Firewall, you can follow the steps mentioned above.


Can’t add friends on the Origin client? Try these fixes to solve this issue


3. Delete Origin cache files

  1. Click the Cortana search box -> type folder.
  2. Select the first result from the top called File Explorer Options.File explorer options - Origin error that didn't go as planned
  3. Click the View tab inside the newly opened window.
  4. Scroll down and under the Hidden files and folders section -> tick the box next to Show hidden files, folders, and drives.
  5. Press Ok.

To delete Origin cache files:

  1. Navigate to C:\Program Data and delete the Origin folder.
  2. Delete the Origin folder found at the location C:\Users\<username>\AppData\Local
  3. Also, delete the Origin folder from this location on your hard-drive: C:\Users \<username> \AppData\Roaming

In order to be able to delete the Origin cache files, you will need to make hidden folders in Windows 10 visible

Note: The <username> entry in the paths above is your PC’s user name.


In today’s fix article we explored the best methods to fix the That didn’t go as planned error message inside Origin.

We hope that this guide managed to get you back to playing games normally.

If it did, please feel free to let us know if this guide helped you solve your issue by simply using the comment section found below.

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