Full Fix: The requested URL could not be retrieved error on Windows 10, 8.1, 7

Milan Stanojevic avatar. By: Milan Stanojevic
7 minute read

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The requested URL could not be retrieved message can sometimes appear and cause problems while trying to visit certain websites. This can be a big problem, and in today’s article we’ll show you how to fix it.

The requested URL could not be retrieved error can be quite problematic, and speaking of this error, here are some similar issues that users reported:

  • The requested URL could not be retrieved Chrome, Internet Explorer, Firefox – This message can appear in almost any browser, and if this happens, be sure to turn off the proxy in your browser.
  • The requested URL could not be retrieved access denied – According to users, this message can sometimes appear due to your antivirus or firewall, so be sure to check your security settings if you encounter this message.
  • The requested URL could not be retrieved while trying to retrieve the URL, connection reset by peer – Sometimes this problem can occur due to network glitches, however, you can fix the problem by restarting your modem/router.
  • The requested URL could not be retrieved proxy, VPN – Your proxy is another cause for this problem, and if you encounter it, be sure to disable proxy settings on your PC.

The requested URL could not be retrieved, how to fix it?


  1. Check your antivirus
  2. Disable your proxy
  3. Disable Windows Firewall
  4. Restart your router/modem
  5. Use Command Prompt
  6. Perform a Clean boot
  7. Install the latest updates

Solution 1 – Check your antivirus

The requested URL could not be retrieved Chrome

Usually The requested URL could not be retrieved error occurs due to your antivirus. Sometimes your antivirus can interfere with your Internet connection, and that can lead to this and many other errors.

To fix this problem, it’s advised that you check your antivirus settings. Sometimes certain antivirus features can interfere with your system, so you might have to disable them in order to fix this issue. Another feature that you have to check is your firewall.

Many antivirus tools come with a built-in firewall, and in order to fix this problem you need to make sure that the firewall isn’t interfering with your system. If you can’t configure your firewall properly, you can disable it temporarily and check if that’s the problem.

In case the issue is still there, you might have to completely disable your antivirus or remove it. If removing the antivirus solves the problem, you should consider switching to a different antivirus solution. Bitdefender offers great protection, and it won’t interfere with your system in any way, so if you’re looking for a new antivirus, be sure to check Bitdefender.

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Solution 2 – Disable your proxy

According to users, The requested URL could not be retrieved message can appear sometimes due to your proxy. Although proxy is a decent way to protect your privacy online, sometimes issues with it can occur.

To fix the problem, you need to disable proxy in your browser. To do that, just follow these steps:

  1. Click the Menu icon in the top-right corner and choose Options from the menu.
    The requested URL could not be retrieved access denied
  2. When the Preferences tab opens, scroll all the way down to the Network Proxy and click the Settings button.
    The requested URL could not be retrieved while trying to retrieve the URL
  3. Set Configure Proxy Access to the Internet to No proxy or to Use system proxy settings. Click OK to save changes.
    The requested URL could not be retrieved VPN

Keep in mind that these instructions are for Firefox, but if you’re using a different browser, the process should be relatively same. After disabling the proxy, you just need to disable it on your system. To do that, follow these steps:

  1. Press Windows Key + I to open the Settings app. Now navigate to the Network & Internet section.
    The requested URL could not be retrieved access denied
  2. Choose Proxy from the left pane. In the right pane, disable all options.
    The requested URL could not be retrieved while trying to retrieve the URL

After doing that, the proxy should be completely disabled from your PC and the problem will be resolved. If you still want to protect your identity online, a VPN such as CyberGhost VPN is usually a better solution than a proxy, so you might want to try it out.


Solution 3 – Disable Windows Firewall

Another cause for The requested URL could not be retrieved error can be Windows Firewall. Even if you disable the firewall in your antivirus, Windows Firewall should still be running, and sometimes it might interfere with your system.

To fix this problem, it’s advised to temporarily disable Windows Firewall and check if that solves the problem. This is quite simple to do, and you can do it by following these steps:

  1. In the Search bar type firewall. Choose Windows Defender Firewall from the list.
    The requested URL could not be retrieved connection reset by peer
  2. Windows Defender Firewall window will now appear. Pick Turn Windows Defender Firewall on or off from the menu on the left.
    The requested URL could not be retrieved VPN
  3. Now you need to select Turn off Windows Defender Firewall (not recommended) for both Private and Public networks. Lastly, click OK button to save changes.


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    1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
    2. Click “Start Scan” to find Windows issues that could be causing PC problems.
    3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

    The requested URL could not be retrieved Firefox

Now Windows Firewall should be disabled. If everything works properly after disabling Windows Firewall, enable it once again and try to find which setting is causing the issue.


Solution 4 – Restart your router/modem

In some cases The requested URL could not be retrieved message can appear due to certain glitches with your router/modem. If that’s the case, we advise you to turn off your modem and router by pressing the Power button on each device.

After you turn off both devices, wait for about 30 seconds and power them back on. Wait for the devices to boot completely. After both devices boot, check if the problem is still there.

Several users reported that this method worked for them, so feel free to try it out.


Solution 5 – Use Command Prompt

If the previous solution didn’t work for you, and you’re still getting The requested URL could not be retrieved message, then you might be able to fix the problem simply by running a couple of commands in Command Prompt. This is quite simple to do, and you can do it by following these steps:

  1. Right-click the Start button to open Win + X menu. Now choose Command Prompt (Admin) or PowerShell (Admin) from the list.
    The requested URL could not be retrieved Internet Explorer
  2. When Command Prompt opens, run the following commands:
  • ipconfig /release
  • ipconfig /renew

After doing that, you should have a new IP address and the issue should be resolved. For best results, be sure to use this solution after restarting your router.


Solution 6 – Perform a Clean boot

If you keep getting The requested URL could not be retrieved error message, the problem might be one of your applications. Sometimes third-party applications can interfere with your system and that can lead to this and many other errors.

To prevent this error from appearing, you might have to perform a Clean boot and disable all startup applications. This is quite simple to do, and you can do it by following these steps:

  1. Press Windows Key + R. Now enter msconfig in the input field and click OK or press Enter.
    The requested URL could not be retrieved Internet Explorer
  2. You should now see the System Configuration window. Head over to the Services tab and check Hide all Microsoft services option. Now click the Disable all button.
    The requested URL could not be retrieved Chrome
  3. After disabling the startup services, go to the Startup tab and click Open Task Manager.
    The requested URL could not be retrieved access denied
  4. You should now see all startup applications in Task Manager. Right-click the first application on the list and choose Disable from the menu. Do this for all startup applications.
    The requested URL could not be retrieved while trying to retrieve the URL
  5. Once you disable all startup applications, go back to the System Configuration window. Click Apply and OK to save changes and restart your PC.
    The requested URL could not be retrieved proxy

Once your PC restarts, check if the problem is still there. If the issue doesn’t appear, then it’s certainly caused by one of your applications or services. To pinpoint the cause of the problem, you need to enable services and applications one by one or in groups until you manage to recreate the problem.

Once you find the problematic application, it’s advised to remove it from your PC. There are several ways to do that, but if you want to remove the application completely along with all of its files and registry entries we recommend using uninstaller software. If you want a good uninstaller software, we strongly suggest that you try out Revo Uninstaller.


Solution 7 – Install the latest updates

In some cases, The requested URL could not be retrieved message can appear due to certain glitches on your system. Problems with Windows can appear, and the best way to deal with them is to install the latest updates.

Windows installs the missing updates automatically for the most part, but you can always check for updates manually by doing the following:

  1. Open the Settings app and navigate to the Update & Security section.
    The requested URL could not be retrieved access denied
  2. In the right pane, click Check for updates button. If any updates are available, Windows will download them automatically and install them once you restart your PC.
    The requested URL could not be retrieved proxy

Once your system is up to date, check if the problem is still there.

The requested URL could not be retrieved message can prevent you from accessing certain websites, but we hope that you solved the problem after reading this article.

READ ALSO:

For various PC problems, we recommend this tool.

This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues now in 3 easy steps:

  1. Download this PC Repair Tool rated "Excellent" on TrustPilot.com.
  2. Click “Start Scan” to find Windows issues that could be causing PC problems.
  3. Click “Repair All” to fix all issues with Patented Technologies (requires upgrade).

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