FIX: The requested URL could not be retrieved on Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The requested URL could not be retrieved message prevents you from accessing certain websites.
  • This can be caused by your firewall or by a proxy, for instance. We explore several fixes below.
  • Learn to fix connection issues like a pro with our guides in the Network & Internet section.
  • For any other software-related problems, you will find expert solutions in the Troubleshooting Hub.
the requested url could not be retrieved
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The requested URL could not be retrieved message can sometimes appear and cause problems while trying to visit certain websites.

The issue can be encountered no matter the browser you’re using and sometimes, the access denied notification adds to the error.

A few variations of the same issue are the following:

  • The requested URL could not be retrieved while trying to retrieve the URL/ connection reset by peer – The cause might be network glitches.
  • The requested URL could not be retrieved proxy/ VPN – It indicates that your proxy or VPN is causing the problem.

How do I fix The requested URL could not be retrieved error?

  1. Check your antivirus
  2. Disable your proxy
  3. Disable Windows Firewall
  4. Restart your router/modem
  5. Use Command Prompt
  6. Perform a Clean boot
  7. Install the latest updates

1. Check your antivirus

The requested URL could not be retrieved

Usually, the mentioned error occurs due to your antivirus, as it might interfere with your Internet connection. 

Therefore, it’s advised that you check your antivirus settings as well as the firewall.

The simplest way is to temporarily disable the firewall.

In case the issue is still there, you might have to completely disable your antivirus or remove it.

If removing the antivirus solves the problem, you should consider switching to a different antivirus solution. Bitdefender offers great protection, and it won’t interfere with your system in any way.

It’s true that the tool is designed to block any suspicious source before it’s launched, however, this process runs smoothly, without your activity being affected in any way.

Besides, better safe than sorry, and with Bitdefender, you can rest assured that your security profile stays protected at all times.

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2. Disable your proxy

  1. Click the Menu icon in the top-right corner.
  2. Choose Options from the menu.
    The requested URL could not be retrieved access denied
  3. Scroll all the way down to the Network Proxy and click the Settings button.
    The requested URL could not be retrieved while trying to retrieve the URL
  4. Set Configure Proxy Access to the Internet to No proxy or to Use system proxy settings.
  5. Click OK to save changes.
    The requested URL could not be retrieved VPN

Keep in mind that these instructions are for Firefox, but if you’re using a different browser, the process should be relatively the same.

After disabling the proxy, you just need to disable it on your system, as shown below:

  1. Press Windows Key + I to open the Settings app.
  2. Now navigate to the Network & Internet section.
    The requested URL could not be retrieved access denied
  3. Choose Proxy from the left pane. (In the right pane, disable all options.)
    The requested URL could not be retrieved while trying to retrieve the URL

After doing that, the proxy should be completely disabled on your PC and the problem will be resolved.

If you still want to protect your identity online, a VPN such as Private Internet Acces (PIA) is usually a better solution than a proxy.

With such a tool you have better chances to bypass any location or network restrictions you want to avoid. Also, setting it up is less time-consuming.

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3. Disable Windows Firewall

  1. In the Search bar type firewall.
  2. Choose Windows Defender Firewall from the list.
    The requested URL could not be retrieved connection reset by peer
  3. Pick Turn Windows Defender Firewall on or off from the menu on the left.
    The requested URL could not be retrieved VPN
  4. Now you need to select Turn off Windows Defender Firewall (not recommended) for both Private and Public networks.
  5. Lastly, click OK button to save changes.
    The requested URL could not be retrieved Firefox

Now Windows Firewall should be disabled. If everything works properly afterward, enable the firewall once again and try to find which setting is causing the issue.


4. Restart your router/modem

Restart your router/modem

In some cases The requested URL could not be retrieved message can appear due to certain glitches with your router/modem.

If that’s the case, we advise you to turn these off by pressing the Power button on each device.

Wait for about 30 seconds and power them back on. Wait for the devices to boot completely. After both devices boot, check if the problem is still there.

Several users reported that this method worked for them, so feel free to try it out.


5.  Use Command Prompt

  1. Right-click the Start button to open Win + X menu.
  2. Now choose Command Prompt (Admin) (or PowerShell (Admin) for older OS).
    The requested URL could not be retrieved Internet Explorer
  3. Run the following commands:
  • ipconfig /release
  • ipconfig /renew

After doing that, you should have a new IP address and the issue should be resolved. For the best results, be sure to use this solution after restarting your router.


6. Perform a Clean boot

  1. Press Windows Key + R. Now enter msconfig in the input field and click OK or press Enter.
    The requested URL could not be retrieved Internet Explorer
  2. Head over to the Services tab and check Hide all Microsoft services option.
  3. Now click the Disable all button.
    The requested URL could not be retrieved Chrome
  4. Go to the Startup tab and click Open Task Manager.
    The requested URL could not be retrieved access denied
  5. Right-click the first application on the list and choose Disable from the menu. (Do this for all startup applications.)
    The requested URL could not be retrieved while trying to retrieve the URL
  6. Next, go back to the System Configuration window.
  7. Click Apply and OK to save changes and restart your PC.
    The requested URL could not be retrieved proxy

Once your PC restarts, check if the problem is still there. If the issue doesn’t appear, then it’s certainly caused by one of your applications or services.

To pinpoint it, you need to enable services and applications one by one or in groups until you manage to recreate the problem.

Once you find the problematic application, it’s advised to remove it from your PC.

There are several ways to do that, but if you want to remove the application completely along with all of its files and registry entries we recommend using uninstaller software.

If you want a reliable uninstaller software, we strongly suggest that you try out IObit Uninstaller.

It’s easy to install and to use, and it consistently monitors your system to ensure it’s not clogged.

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7. Install the latest updates

  1. Open the Settings app and navigate to the Update & Security section.
    The requested URL could not be retrieved access denied
  2. In the right pane, click Check for updates button.
  3. If any updates are available, Windows will download them automatically and install them once you restart your PC.
    The requested URL could not be retrieved proxy

Once your system is up to date, check if the problem is still there.

As mentioned, The requested URL could not be retrieved message can prevent you from accessing certain websites. We truly hope that you solved the problem after reading this article.

If you used another way that we didn’t mention here, please share it with us in the comments and we will certainly update the solutions’ list.

Editor's Note: This article was originally published in October 2018 and was revamped and updated in November 2020 for freshness, accuracy, and comprehensiveness.