FIX: There is a problem with website’s security certificate

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
1 Comments
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  • Internet connectivity and browsers are not optional in these troubled times so any issues must be addressed quickly. 
  • If you are receiving the There is a problem with this website's security certificate message while browsing, follow this guide to fix the problem.
  • You can find plenty of other utilities in our Software section.
  • If you're interested in changing your browser or any other information, explore our Browsers Hub
How to fix the problem with website's security certificate

The Internet is an irreplaceable part of our daily lives, but unfortunately, a number of Windows 10 users reported issues while accessing certain websites.

According to them, they are receiving There is a problem with this website‘s security certificate message in their browser, so let’s see how to fix that problem.

Before we start, we have to mention that this issue can affect almost any browser, so even if you change the browser, you’ll still experience this issue.

Some users reported this issue while trying to access specific websites, such as Facebook for example, while others report this issue on almost every website.

This can be a troublesome issue, but fortunately, there is a fix available.

How do I fix the website security certificate error?

Many users reported that they are unable to access their favorite websites due to There is a problem with this website’s security certificate error. Speaking of this issue, these are some of the most common problems that users reported:

  • There is a problem with this website‘s security certificate no option to continue, bypass, every website, error code 8 – There is a wide range of problems that can occur with website’s security certificate. However, you should be able to fix most of these issues by using one of our solutions.
  • There is a problem with this website‘s security certificate IE11, Microsoft Edge, Firefox, Google Chrome – This issue can affect almost any web browser, and if this happens, try resetting your browser to the default settings and clearing the cache.
  • There is a problem with this website‘s security certificate Windows Update – Many users reported this error after installing a new Windows Update. Sometimes updates can cause certain issues, and in order to fix the problem, you need to remove and block the problematic update.
  • There is a problem with this website‘s security certificate Kaspersky, Avast – Your antivirus is one of the most common causes for this problem, and in order to fix the problem it’s advised to adjust your antivirus settings. If that doesn’t work, you might have to switch to a different antivirus solution.

1. Check your antivirus

If you’re getting There is a problem with this website’s security certificate message on your PC, the cause might be your antivirus.

Antivirus tools can sometimes interfere with your web browser and cause this and other errors to appear.

However, you can fix the problem in most cases simply by changing your antivirus settings. Sometimes a single setting can interfere with your browser and cause this problem.

If this doesn’t work, you might be able to fix the issue simply by disabling your antivirus temporarily.

In case that doesn’t work, you might have to remove your antivirus. After you uninstall your antivirus, check if the issue is still present. If not, you should consider switching to a different antivirus solution.

We strongly recommend Bitdefender for a number of reasons but the most important one is that this antivirus had the best detection rate for the past 5 years.

And that is mainly because this top solution uses artificial intelligence and other technologies to anticipate, detect, and block even the newest threats.

Least but not last, Bitdefender comes with optimization tools that shorten your computer’s boot-up time and it consumes only a few of its resources.

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2. Check your computer time and date

  1. Click the clock icon in the bottom right corner and select Adjust date/time.
    There is a problem with this website's security certificate Microsoft Edge
  2. Check your time and date. If for some reason your time and date aren’t correct, you need to Turn off  the Set time automatically option and then click the Change button.
    There is a problem with this website's security certificate IE11, Microsoft Edge
  3. Set your time and date and click on Change.
  4. If the issue is fixed, turn on Set time automatically option.

The time is wrong in Windows 10? Here’s a complete guide to fix this issue!


3. Install certificates

For Internet Explorer

  1. Click on Continue to this website (not recommended). You should see the red Address Bar along with a certificate warning.
  2. Click the Certificate Error button in order to open the information window.
  3. Click View Certificates, then click on Install Certificate and follow the instructions.
  4. If a warning message appears, click Yes.

Note: You should only install certificates from the websites you trust. If you suspect that the website you’re trying to access is malicious, do not install its certificate.

Check the certificate of a website you’re trying to access

  1. Click the lock icon next to a website’s name and choose View certificates.
    view-certificates
  2. Check if Issued to field matches the website you’re trying to visit. In addition, check the Issued by section in order to confirm that the certificate was signed by an actual security company.
    certificate-info

If you want to access the issued websites and keep your PC safe and secured, we recommend using a reliable VPN with enhanced security. Get now Private Internet Access to protect your PC from attacks while browsing. This excellent VPN solution also masks your IP address and blocks all unwanted access.


4. Turn off the warning about certificate address mismatch option

  1. Press Windows Key + S and enter Internet Options. Select Internet Options from the menu.
    There is a problem with this website's security certificate Windows Update
  2. Navigate to Advanced tab and scroll down to Security section.
  3. Locate Warn about certificate address mismatch option and uncheck it.
    There is a problem with this website's security certificate Kaspersky
  4. Click Apply and OK and restart your computer.

5. Disable TLS 1.0, TLS 1.1, and TLS 1.2

  1. Open Internet Options and navigate to the Advanced tab. To see how to do that, check Solution 3 for detailed instructions.
  2. Locate Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 features and uncheck them.There is a problem with this website's security certificate Avast
  3. Click on Apply and OK to save changes.
  4. Restart your browser and check if the issue is resolved.

6. Change the Trusted Sites settings

  1. Open Internet Options and go to the Security tab. Now Select Trusted sites and click the Sites button.
    There is a problem with this website's security certificate every website
  2. In the input field enter about:internet and click on Add. Now click the Close button.
    There is a problem with this website's security certificate Firefox
  3. Save changes and check if the problem is resolved.

7. Remove the problematic update

  1. Press the Windows Key + I to open the Settings app.
  2. When the Settings app opens, navigate to Update & Security section.
    There is a problem with this website's security certificate no option to continue
  3. Now click on View installed update history.
    There is a problem with this website's security certificate IE11
  4. A list of recent updates will appear. Memorize or write down a couple of recent updates. Now click on Uninstall updates.
    There is a problem with this website's security certificate Windows Update
  5. Find the recent update on the list and double click it to remove it.
    There is a problem with this website's security certificate Kaspersky

Once you remove the update, check if the problem is resolved. If the issue doesn’t appear again, it means that the update caused it.

Keep in mind that Windows 10 tends to install the missing updates without your knowledge.

To prevent this problem from reoccurring, it’s advised to prevent Windows from automatically installing updates.

Once the update is blocked from installing, the issue won’t appear anymore.


8. Change server revocation options

  1. Open Internet Options window.
  2. Now go to Advanced tab and in the Security section disable Check for publisher’s certification revocation and Check for server certificate revocation.There is a problem with this website's security certificate bypass
  3. Click on Apply and OK to save changes.
  4. Restart your PC and check if that resolves the problem.

9. Reset your browser to default

The There is a problem with this website’s security certificate message can appear in any browser, and it might be caused by browser’s settings. To fix the problem, be sure to reset your browser to default.

By doing that you’ll remove the cache, installed extensions, and revert your settings to default.

The resetting process is more or less the same in all browsers, so be sure to reset all browsers that you use on your PC. After resetting your browser, the issue should be resolved.

Certificates are rather important because they are used to encrypt your data and protect it from malicious users.

We hope that we’ve helped you solve this problem. If you have any suggestions or comments, please leave them below in the Comments section.

Editor’s Note: This post was originally published in April 2018 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.

  • Given that the problem may be with the server’s certificate, the first step should be determining the source of the problem.

    SSLLabs has simple tools for evaluating servers (configuration) and clients (browsers).

    Just last night, Yahoo Mail servers’ certificates were invalid and the symptom was this exact error message. I landed on this well-written document shortly into researching causes/fixes, but was concerned that it did not mention the problem may be with the server: because if it was and a User lowers their security, they may be vulnerable to an intentional hack.

    A few searches later, I found SLLabs’ site which I used to confirm the cause was due to issues with Yahoo (Verizon) Mail servers’ certificates (my guess is the new administrators were migrating hosts and the certificates needed time to update).