There was an error loading the file in Dropbox [SOLVED]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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dropbox there was an error loading the file

Dropbox is an efficient tool for storing, managing and sharing documents. The app is very popular among users because it offers a quick way to send and receive important files.

However, nothing is perfect and this tool is no exception. Several users encountered “There was an error loading the file” error message in Dropbox.

Not being able to download a file is a major issue in Dropbox and today we will show you how to solve this in no time.

What to do if Dropbox won’t load files?

1. Clear your browser cache

Sometimes, you can solve this issue by clearing your browser temporary files. To do that in Google Chrome, click on the three vertical dots in the upper-right corner of the window.

  1. Go to More tools and select Clear browsing data.clear browsing data There was an error loading the file in Dropbox
  2. Go to the Advanced tab, select All time and check the first four boxes.
  3. Click on Clear clear browsing data There was an error loading the file in Dropbox

2. Check the names of the files

It is well known that you can’t name the files shared in Dropbox whatever you want. There are some restrictions on this app that you should take notice of.

For example, if the name of the file is too long, you might encounter “There was an error loading the file” error message. Also, this issue appears if the name of the document contains characters such as “#”.

So, make sure you name your files properly before you upload them in Dropbox.

Looking for Dropbox alternatives? Check our one of these services!

3. Try using your web browser

UR Browser There was an error loading the file in Dropbox

If you’re having this issue, try accessing Dropbox with your web browser. You can use any browser for this purpose, but we recommend using UR Browser.

UR Browser is a privacy-oriented browser and it uses private search engines by default. In addition, the browser has various malware and tracking features.

There’s also a built-in adblocker and VPN for an extra layer of security.


As you can see, renaming your files might solve the problem. Avoid “special” characters and keep the names of your files and folders as simple as possible.

Also, keep in mind to clear your browser cache regularly.

Luckily, this is just a simple restriction of the app and not a real issue with Dropbox that requires an update or some special fix.

However, Dropbox is plagued by many errors, some of which are pretty severe. Fortunately, we prepared an article for such an occasion. Bookmark this page in case you might encounter a problem.

Also, you can choose one of these cloud software with encryption. So, you can share documents efficiently, while your data is protected.

Did our solutions help you solve the error? Do let us know in the comments section below.