- Dropbox made file sharing and cloud storage very popular because it was very simple and easy to use.
- Not being able to download or load your file is quite serious. But there are some quick fixes in our article.
- This one was easy. Others are more difficult to solve. See our dedicated Dropbox troubleshooting Hub.
- Learn more about the tools you use daily. Check out our browsers section for the latest info.
Dropbox is an efficient tool for storing, managing, and sharing documents. The app is very popular among users because it offers a quick way to send and receive important files.
However, nothing is perfect and this tool is no exception. Several users encountered There was an error loading the file error message in Dropbox.
Not being able to download a file is a major issue in Dropbox and today we will show you how to solve this in no time.
What to do if Dropbox won’t load files?
1. Try using your web browser
If you’re having this issue, try accessing Dropbox with your web browser. You can use any browser for this purpose, but we recommend using Opera.
Opera is a privacy-oriented browser with various features such as:
- built-in Adblocker
- free, unlimited VPN
- integrated messengers in the sidebar
- a lot of customization options to make it truly yours
OperaFully compatible with Dropbox, Opera is our top browser thanks to its seamless experience with unique functionalities.
2. Use an alternative
If you are having issues with Dropbox and this is not the first time, then it’s a good moment to think of an alternative.
If you also care about privacy and if you store sensitive information using Dropbox, you should know that they aren’t very private.
A service that is quite similar to Dropbox but takes privacy seriously is sync.com. It has the famous Sync folder (just like your Dropbox folder) and a ton of features such as selective sync, secured file sharing with anybody, and offline access.
You will not miss a thing if you make the switch. Moreover, each account benefits from in-house support. So if any issues arise such as error loading a file, you can contact them directly anytime.
Sync.comThe best alternative to Dropbox focused on maintaining your files secured and private.
3. Clear your browser cache
Sometimes, you can solve this issue by clearing your browser temporary files. To do that in Google Chrome, click on the three vertical dots in the upper-right corner of the window.
- Go to More tools and select Clear browsing data.
- Go to the Advanced tab, select All time and check the first four boxes.
- Click on Clear data.
4. Check the names of the files
It is well known that you can’t name the files shared in Dropbox whatever you want. There are some restrictions on this app that you should take notice of.
For example, if the name of the file is too long, you might encounter There was an error loading the file error message. Also, this issue appears if the name of the document contains characters such as “#”.
So, make sure you name your files properly before you upload them in Dropbox.
As you can see, renaming your files might solve the problem. Avoid special characters and keep the names of your files and folders as simple as possible.
Also, keep in mind to clear your browser cache regularly.
Luckily, this is just a simple restriction of the app and not a real issue with Dropbox that requires an update or some special fix.
Also, you can choose one of these cloud software with encryption. So, you can share documents efficiently, while your data is protected.
Did our solutions help you solve the error? Do let us know in the comments section below.
Editor’s Note: This post was originally published in September 2019 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.