FIX: Internal server error 500 on PC

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • There are billions of websites on the Internet and they're all based on the same architecture.
  • If the website's server or file system is not available, visitors will automatically get various error codes, such as error 500.
  • If your browser is throwing internal error 500, the solutions listed in this guide will help you fix it in no time.
  • This guide is part of our hub dedicated to browsers. Feel free to visit for more useful guides.
Internal server error
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One of the most frustrating errors you might encounter when browsing the web is the Http 500 Internal server error. The symptoms associated with the error is that the website you are trying to visit won’t open at all. Instead, you will be presented with the error page.

Now the thing to keep in mind with the Internal server error is that there is nothing much you can do with it given that it’s a server-side error and the client has precious little to do with it.

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Furthermore, the HTTP 500 – Internal Server Error is often a generic term for something not functioning the way it should have been on the website‘s server.

However, there are a few things you can do to work around the error.

The page cannot be displayed because an internal server error has occurred

1. Clear browser cache and cookies

Not clearing your cache and cookies in a long time can cause various browsing problems. To avoid such issues, it’s best to clear your cookies and cache every week or so.

All the browsers have a built-in tool that allows you to clear browser data. To find this option, launch the browser, open the search box and type ‘clear cache’ and you should see the respective option on the screen.

Here’s how to do that on Edge, Windows 10’s built-in browser:

  1. For the Edge browser, click on the three horizontal dots at the top right corner.
  2. Click on History followed by clicking on the Clean history link at the top.
  3. Click on the Cached data and files and Cookies and saved website data. You can also choose to delete Browsing history.
  4. However, exercise caution when clicking on the other options, as you might face issues after you have deleted Saved passwords or Tabs that you have set aside or recently closed.
    Clear the cached files and cooking to deal with internal server error in windows 10
  5. Click on the Clear button at the bottom for the selections to take effect.
  6. Close and re-launch the browser.
  7. Re-load the web page that has been showing the HTTP 500 – Internal Server Error.

2. Contact the site administrator

If you keep getting this error message constantly, perhaps its for the best to contact the website administrator and let him handle the issue, since this is a server-side related problem.

3. Troubleshoot Edge errors

  1. Type Troubleshoot in the Cortana search box.
  2. Select Troubleshoot settings from the search result.
  3. In the Troubleshoot page that opens, select Windows Store App located way down at the bottom.
    Troubleshoot Windows Store Apps to work around internal server error in windows 10
  4. Follow on-screen instructions.
  5. The process will detect and fix any issues with the Edge browser.

Of course, this solution is valid only if you’re using Edge as your default browser.

4. Reset your browser

Keep in mind that resetting your browser will delete all your settings, including the startup page, the default search engine, temporary files, and it will also disable all your browser extensions.

Usually, the reset option is located under the advanced settings section of your browser’s settings.

Here’s how to reset Edge, Windows 10’s native browser:

  1. Click on the Start button followed by Settings > Apps.
  2. In the Apps & features page, locate Microsoft Edge.
  3. Select Advanced options link.
  4. In the Microsoft Edge page that opens, click on the Terminate button followed by the Reset.
    Terminate and reset Edge to see of internal server error in windows 10 can be fixed
  5. Relaunch Edge and try loading the page again.

5. Uninstall and reinstall your browser

  1. Click on Start > Settings > Apps.
  2. In the Apps & features page, locate your browser and click on it.
  3. Click Uninstall.
    You can also uninstall and re-install Edge to rule out browser errors in dealing with internal server error in Windows 10
  4. Now download and install the browser again.

Alternatively, you might want to try using a different browser, such as UR Browser or Opera for example.

UR Browser is a great Chrome alternative, with extra focus on user privacy and security. In order to make your browsing experience faster, UR Browser comes with the built-in ad blocker.

In addition, there’s also a tracking, phishing, and malware protection, and if you need an extra layer of security, there’s a built-in VPN available.

FAQ: Learn more about error 500

  • What causes internal server error 500?

Internal Server error 500 is a website-related error caused by problems with the server or file system. It often occurs in the root directory or your host’s server.

  • How do I fix the internal error 500?

To fix internal error 500, reload the problematic website, clear your browser cache and cookies, try a different browser or contact the website admin to let them know there’s an issue with the website.

  • What does a 500 HTTP response indicate?

The HTTP 500 Internal Server Error indicates there was an unexpected problem with the server hosting the website you’re trying to visit and the browser could not retrieve any information.

Editor’s Note: This article continues on the next page with more solutions to fix specific internal server errors. Don’t forget to bookmark our general troubleshooting hub for more useful guides.

Editor's Note: This article was originally published in August 2019 and was revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.