SOLVED: Can’t connect to TotalVPN on Wi-Fi

By: Elsie Otachi
4 minute read
Total VPN won't connect WiFi

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Can’t connect to TotalVPN on WiFi? Read on to find out why it happens and how to resolve it.

TotalVPN, like other strong VPN services, has important features such as secure encryption, zero monitoring, IP and location hiding so third parties cannot track you online, and public Wi-Fi protection.

This VPN offers total anonymity with connection to over 30 locations on its premium service, plus it is simple, fast and unrestricted. You can also unlock your favorite sites from any location and access content worldwide, with limitless data and 99.99 percent uptime.

There are several factors that contribute when you can’t connect to TotalVPN on WiFi, but we’ve listed some solutions you can try below.

FIX: Can’t connect to TotalVPN via WiFi

  1. General troubleshooting
  2. Connecting to VPN on Virtual Machines
  3. Do you keep getting disconnected?
  4. Using TotalVPN for Torrent and P2P connections

1. General troubleshooting

  • If you are receiving authentication error messages when attempting TotalVPN on a WiFi connection, either your email address, username or password is not being accepted to make the connection.
  • If you are connecting via the app, and seeing authentication error messages, it would be carry out a password reset and then try connecting again. If you connect manually, please remember that your username isn’t your email address.
  • Some VPN protocols are more reliable than others, like PPTP is not as stable as OpenVPN. If you have problems with PPTP, attempt connection a few times, or change out the protocol to OpenVPN.
  • Try connecting via a different network. If you are able to connect on 3G or 4G, it could be that the original network being used has blocks that are preventing the VPN connection. On a public network, the System Admin may intentionally be blocking VPN connections to stop people getting up to activities as they would rather they didn’t. On home networks, some Internet Service Providers block VPN, either on the router firmware or at their end of the network. You can contact your ISP about using TotalVPN on their service.

—> ALSO READ: 5 of the best antivirus with free VPN

2. Connecting to VPN on Virtual Machines

If you’re trying to connect TotalVPN using a virtual machine, you need to tweak the network adapter settings per the virtual environment. For example, Oracle VirtualBox, will default virtual machines to NAT, which is unlikely to work with the TotalVPN software and manually configured connections on Windows – you will need to change it to a Bridged Adapter option.

Can't connect to total VPN on WiFi

3. Do you keep getting disconnected?

There are several, different reasons why your connection could be dropping that mean you can’t connect to TotalVPN on WiFi.

Most likely it will be your router dropping the connection for a split second. Your VPN connection realizes on secured pings every few seconds between the software and our servers. If this ping is not received, the connection will drop.

Unlike TotalVPN, Cyberghost VPN is a highly compatible tool that has a great developer support. With over 600 servers online and 8 million users worldwide, this tool will always be a great VPN choice.

To keep your connection totally secure, re-authenticate the connection after dropping. This procedure can be frustrating at times, but it has been specifically designed to prevent your connection from being compromised.

If this happens, do the following:

  • Try connecting to a different server, as there might be a high load on the current server that you are connected to.
  • Try changing the protocol, because it can be down within the settings section of the application, so do this under VPN connection’s protocols.
  • Try connecting from another device to see if the issue is with your device.

4. Using TotalVPN for Torrent and P2P connections

If you can’t connect to TotalVPN on WiFi, check the torrent and P2P connections if this is what you use the VPN for, because TotalVPN has a new dedicated server for Peer-to-Peer File Sharing (P2P) and Torrent downloads.
To connect with the app, select the “P2P” from the server list and click on “Connect”.

Can't connect to total VPN on WiFi

(If you have trouble connecting, change the protocol to automatic or PPTP)
A green dot confirming that you have connected to the server will show after a successful connection.

Can't connect to total VPN on WiFi

Note: TotalVPN uses servers in The Netherlands.

If you are using TotalVPN for anything else, select a different server. This is to allow more stable connection for those using P2P and Torrent downloads.

Did any of these solutions help when you can’t connect to TotalVPN on WiFi, or is there a specific issue you get on your device? Let us know by leaving your comment in the section below.


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