Touchscreen dead spots on Surface Pro devices [EXPERT FIX]

Madalina Dinita
by Madalina Dinita
Managing Editor
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Affiliate Disclosure

  • Surface Pro is a very popular product from Microsoft, which sometimes encounters some touchscreen problems.
  • Vertical lines on a Surface touchscreen may be a result of hardware failure, or a problem with your drivers.
  • Check out our Windows 10 Hub  for more helpful troubleshooting guides from our tech experts.
  • Take a look at our Fix section to find the troubleshooting guide you need.
How to fix Touchscreen dead spots on Surface Pro devices [EXPERT FIX]

Since Microsoft launched the beloved Surface Pro product, many users have reported issues with the dead spots on their touchscreen devices.

Some vertical strips covering the screen from the top to the bottom make the screen unresponsive to touch, and this can be a big problem depending on the affected surface area.

We prepared a list of possible solutions that should come in handy. Make sure to check them out below.

How do I fix the touchscreen dead spots on Surface devices?

1. Update your touchscreen driver

DriverFix automatically update drivers

You can go to Surface Pro website, and check if there is a Windows 10 driver available. If no Windows 10 driver is available, you can just download the latest driver.

Downloading drivers manually is a process that carries the risk of getting the wrong driver installed, which may lead to serious malfunctions.

The safer and easier way to update drivers on a Windows computer is by using an automatic software.

We strongly recommend the DriverFix tool to update your drivers in order to avoid the damage to your PC by manually downloading the wrong driver versions.

In order to keep your PC including hardware components safe and efficient, the latest drivers should always be installed, like touchscreen drivers.

This great tool was developed so that you do not have to worry about manually downloading and installing your drivers yourself.



DriverFix automatically installs the latest touch screen drivers for you to keep your PC and hardware components safe.
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2. Reinstall your touchscreen driver

  1. Press Windows Key + X, and select Device Manager.
  2. Expand the Human Interface Device category and right-click it.
  3. Select Uninstall.
  4. If you see two touch screen drivers, be sure to remove them both.
  5. Restart the Surface.

Vertical or horizontal lines messing up the screen? Fix it in no time!

3. Perform a two button shutdown

power button shutdown touchscreen dead spots on surface devices

  1. Hold the Power button of your device for some seconds.
  2. Press Volume + Power buttons, and hold them for about 10 seconds.
  3. Do not release until you see the logo pop up.
  4. Lave your Surface for a few moments.
  5. Turn on your device and check if the touch screen will work properly.

4. Install system updates

  1. Right-click on Start and select Settings.
  2. Choose Update and Security.
  3. Click the Check for updates button and wait for the updates to be installed.
  4. Restart your PC and check to see if this fixes your touchscreen.

5. Restore Surface

reset this PC touchscreen dead spots on surface devices

  1. Right-click on Start and select Settings.
  2. Click on Update & Security and then on Recovery.
  3. Choose Get started button in the Reset this PC section.
  4. Follow the on-screen instructions to reset your PC.
  5. Bear in mind that this process will remove all files from your system drive, so back them up beforehand.

These are five solutions that can help you fix the problem with dead spots on Windows 10. Be sure to try them all and let us know in the comments section which solution worked for you.

Editor’s Note: This post was originally published in May 2019 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.

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