Touchscreen dead spots on Surface devices

Many individuals have reported issues with the dead spots on Surface devices. This can be a big problem depending on the affected surface area, but in this article, we’ll show you how to fix this problem once and for all.

I have a Surface Pro 4 on which a big dead spot appeared a couple of days ago.  A vertical strip covering about 20% of the screen running from top to bottom close to the right hand edge has become unresponsive to touch.

Any advice on how to determine if this is hardware or software related and on how to fix it would be appreciated.

How to fix touchscreen dead spots on Surface devices?

1. Update your touch screen driver

tweakbit driver updater touchscreen dead spots on surface devices

  1. Download TweakBit Driver Updater and install it.
  2. Let the application scan your PC for outdated drivers.
  3. After the scan is finished, select the drivers you want to update and wait for the process to finish.

    –  Get now Tweakbit Driver Updater

Disclaimer: some functions of this tool might not be free

2. Reinstall your Touch Screen Driver

  1. First, go to the Search box. Then, type Device Manager.
  2. Select Device Manager from the search results.
  3. Expand the Human Interface Device Category.
    human interface devices dead spots on surface devices
  4. Now, right-click on HID-Compliant touch screen and select Uninstall.
    uninstall touchscreen dead spots on surface devices
  5. Click Uninstall to confirm.
  6. If you see two touch screen drivers, be sure to remove them both.
  7. Restart the Surface and it will download and install the touch screen driver automatically.

3. Do a Two Button Shutdown

power button shutdown touchscreen dead spots on surface devices

  1. Hold the Power button of your device for some seconds.
  2. Then, press the volume  (+) button and the Power button together and hold them for about 10 seconds. Do not release until you see the logo pop up.
  3. Now, leave your Surface for a few moments.
  4. Turn on your device and check if the touch screen will work properly.

4. Install System Updates

  1. Turn on your device and navigate to Settings.
  2. Then, choose Update and Security.
    update & security touchscreen dead spots on surface devices
  3. Now, click the Check for updates button and wait for the updates to be installed.
    check for updates touchscreen dead spots
  4. Finally, restart your computer and check to see if this fixes your touch screen.

5. Restore Surface

  1. Go to Start and navigate to Settings.
  2.  Go to Update & Security and then Recovery.
  3. Select Get started button in the Reset this PC section.
    reset this PC touchscreen dead spots on surface devices
  4. Follow the instructions on the screen to reset your PC. Bear in mind that this process will remove all files from your system drive, so back them up beforehand.

There you go, these are five solutions that can help you fix the problem with dead spots on Windows 10. Be sure to try them all and let us know in the comments section which solution worked for you.


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