Fix: Mouse jumps on Surface Pro 4

Milan Stanojevic avatar. By: Milan Stanojevic
7 minute read

Home » Fix: Mouse jumps on Surface Pro 4

Surface Pro 4 is an amazing device, but despite the quality of the device, users reported some unusual problems with it. According to users, mouse cursor jumps on Surface Pro 4, and this problem can make your device incredibly hard to use, so let’s see how to fix this issue.

Mouse jumps on Surface Pro 4, how to fix it?

Surface Pro 4 is a great device, but many users reported mouse issues. Speaking of problems, here are some of the most common issues that users reported:

  • Surface Pro 4 touchpad jumpy, phantom clicks, dock mouse issues – If you’re having any issues with your mouse such as phantom clicks, you might be able to fix the problem simply by changing your touchpad settings.
  • Cursor not working on Surface Pro 4 – If cursor isn’t working on your Surface Pro 4 device, the problem might be caused by a wireless mouse. Simply replace the wireless mouse with a wired one and check if the problem still appears.
  • Surface Pro 3 mouse jumping – This issue can also appear on Surface Pro 3 devices. Even if you don’t have Surface Pro 4, you should be able to apply most of our solutions to Surface Pro 3.
  • Surface Book cursor jumps – Several Surface Book owners reported that their cursor jumps on its own. This is most likely due to your touchpad, so be sure to disable it or cover it while typing.
  • Surface Pro 4 mouse cursor moves – Some users reported that their cursor moves on its own on Surface Pro 4. This can be a problem, but you should be able to fix it with one of our solutions.

Solution 1 – Disable your touchscreen driver

According to users, this issue is caused by a touchscreen driver, and after disabling it, the issue will be resolved. Bear in mind that disabling the touchscreen driver will prevent you from using your touchscreen, but if you have a keyboard and mouse, you should be able to use Surface Pro 4 without any problems. To disable a driver do the following:

  1. Press Windows Key + X to open Power User Menu and select Device Manager from the list.
    Cursor not working on Surface Pro 4
  2. When Device Manager opens locate your touchscreen driver, right click it and select Disable from the menu.
    Surface Pro 3 mouse jumping
  3. Close Device Manager.

This is just a simple workaround, and even though this workaround doesn’t fix the problem completely, at least you’ll be able to use your Surface Pro 4 with a keyboard and mouse.


Solution 2 – Change the power settings

Users reported that you can fix this problem easily simply by changing the power settings. To do that, follow these steps:

  1. Press Windows Key + S and enter power. Select Power & sleep settings from the menu.
    Surface Pro 4 phantom clicks
  2. Select Additional power settings.
    Surface Pro 4 mouse cursor moves
  3. Locate the currently selected power plan and choose Change plan settings.
    Cursor not working on Surface Pro 4
  4. Now click the Change advanced power settings.
    Surface Pro 4 touchpad jumpy
  5. Find When I close the lid and Plugged in options and set them to Do nothing.
  6. Click Apply and OK to save changes.

Solution 3 – Calibrate your screen

Few users reported that you can fix this issue by calibrating your touchscreen. To do that start the Tablet PC Settings and click the Calibrate button. Follow instructions on the screen in order to complete the calibration. After calibrating your touchscreen the issue should be resolved.


Solution 4 – Remove the keyboard cover

According to users, the cause for jumping mouse on Surface Pro 4 might be your keyboard cover. This issue can occur for some unknown reason but you can easily fix it after disconnecting your keyboard cover. To circumvent this issue, you might want to get a different keyboard cover or a Bluetooth keyboard for your Surface Pro 4.


Solution 5 – Keep the Surface Pro 4 open while using Surface Dock

Surface Dock allows you to connect your Surface to an external display and attach different peripherals to it, but it seems that this issue appears even when you use Surface Dock. Users reported that mouse starts jumping after closing and connecting Surface Pro 4 to the Surface Dock. To fix this issue, be sure not to close the Surface Pro 4 while using the Surface Dock. Alternatively, if you want to close Surface Pro 4, be sure to place a piece of paper or cloth between the keyboard and the touchscreen in order to prevent random mouse jumps.


Solution 6 – Make sure that the pen isn’t attached to your device

Few users reported that jumping mouse issue appears if the pen is attached to Type Cover, and according to them you can avoid this problem as long as you keep your pen unattached to the Surface Pro 4. This might be a simple workaround, but it’s worth trying out.


Solution 7 – Download the latest updates

If mouse cursor jumps around on Surface Pro 4, be sure to download the latest updates for it. These updates fix many hardware and software issues, and users reported that this problem was fixed for them after installing the latest updates.

By default, Windows 10 is automatically downloading the latest updates, but sometimes you might miss an update or two due to certain bugs. However, you can always check for updates manually. This is quite simple and you can do that by following these steps:

  1. Open the Settings app.
  2. Navigate to Update & Security section.
    Surface Book cursor jumps
  3. Now click Check for updates button.
    Surface Pro 3 mouse jumping

If any updates are available, they will be downloaded automatically in the background. Once the updates are downloaded, they will be installed as soon as you restart your PC.

Keep in mind that updating your drivers is an advanced procedure. If you’re not careful you can cause permanent damage to your system by downloading the wrong driver version, therefore use extra caution. We strongly recommend TweakBit’s Driver Updater (approved by Microsoft and Norton) to automatically download all the outdated drivers on your PC.

Disclaimer: some features of this tool are not free.


Solution 8 – Make sure that your hands aren’t touching the touchpad

If your mouse jumps on Surface Pro 4, the issue might be related to your touchpad. Sometimes you might accidentally touch your touchpad with the bottom of your palms while typing and that will cause your mouse to jump. This is a normal behavior for all touchpads, so you might experience this issue on other laptops as well.

To fix this problem, it’s advised to be cautious while typing and try not to touch the touchpad with your palms. If this is hard to do, you can always place a sheet of paper over the touchpad. After doing that, the touchpad won’t register any movement even if you rest your palms on it.

This is just a workaround, but several users reported that this solution works for them, so feel free to try it out.


Solution 9 – Disable touchpad

If your mouse jumps on Surface Pro 4, the issue is most likely your touchpad. However, if you’re using a USB or Bluetooth mouse, you might want to disable your touchpad. Windows 10 allows you to disable your touchpad automatically once a mouse is connected, and you can enable this feature by doing the following:

  1. Open the Settings app. You can do that quickly by pressing Windows Key + I shortcut.
  2. Now navigate to the Devices section.
    Surface Book cursor jumps
  3. Select Touchpad from the menu on the left. In the right pane, uncheck Leave touchpad on when a mouse is connected option.

After doing that, whenever you connect a mouse to your Surface Pro, the touchpad will become automatically disabled so you won’t move your mouse by accidentally touching the touchpad with your palms.

If this option doesn’t work for you, you can also disable the touchpad completely right from this screen. Simply locate the Touchpad option and set it to Off. After doing that, the issue should be resolved.

It’s worth mentioning that you can disable your touchpad by using a keyboard shortcut. Many laptops support this shortcut, and in order to quickly disable your touchpad, just press Fn key and the key that has a touchpad icon on it. After doing that, your touchpad will be disabled and you won’t move your mouse by accident anymore.


Solution 10 – Disconnect the wireless mouse

Many users like using wireless mice on their PC, but several users reported that wireless mouse caused this issue on Surface Pro 4. If your mouse keeps jumping, simply disconnect your wireless mouse and check if that solves the problem.

If your wireless mouse is causing this issue, you might want to consider replacing it with a wired mouse instead.


Solution 11 – Keep your charger away from the Surface Pro

Users reported that their mouse jumps on Surface Pro 4, but this issue only occurs if the device is charging. If you have the same issue on your Surface Pro 4, try to move the Surface Pro as far as you can from the charging brick while charging.

Several users reported that their charger interfered with Surface Pro and that caused the mouse to start jumping. As a workaround, just keep the charging brick away from the device while charging and the issue should disappear.

If none of these solutions work, you might want to consider replacing your Surface Pro 4. If your device is still covered by warranty you might want to contact the local Microsoft center and ask for a replacement. Jumping mouse on Surface Pro 4 can make your device almost unusable, but we hope that you managed to fix this issue after using one of our solutions.


Editor’s Note: This post was originally published in August 2016 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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