TurboTax Won’t Load: 4 Easy Ways to Fix It

Outdated drivers are among the chief causes of this issue

by Vladimir Popescu
Vladimir Popescu
Vladimir Popescu
Managing Editor
Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination... read more
Reviewed by Alex Serban
Alex Serban
Alex Serban
Windows Server & Networking Expert
After moving away from the corporate work-style, Alex has found rewards in a lifestyle of constant analysis, team coordination and pestering his colleagues. Holding an MCSA Windows Server... read more
Affiliate Disclosure
  • Many users complain that Turbo Tax won't load, and no error message is displayed to indicate where the problem is.
  • Ensuring that your device meets the minimum requirements is a quick way of solving the TurboTax not working problem.
  • Running the app with administrator rights is another easy way of fixing the problem once and for all.
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TurboTax is one of the best tax preparation software that helps users fill in their taxes data online. Although the programs work great in general, there have been some issues lately.

Users complain that TurboTax won’t load without giving them an error message that would indicate what the problem is or what they can do next.

We will explore in this article how you can fix TurboTax not loading, so make sure to keep reading.

Why does TurboTax take so long to load?

Below are some of the reasons TurboTax takes too long to load or won’t even load at all:

  • PC does not meet requirements: The primary reason the tax preparation software might not load is if your PC does not meet the criteria. Hence, before making any changes to your system, check if it is qualified to run the software.
  • Outdated drivers: Sometimes, you might experience issues if some of your drivers are outdated. The quick route out of this is to update your drivers to the latest version.
  • Lack of privileges: Another thing you should look at if TurboTax is not loading is if you have administrative rights. to make the software run optimally, you need to run it as an administrator.

How can I fix TurboTax not loading?

1. Check the requirements

Before moving forward with the troubleshooting steps, ensuring that your device meets the minimum requirements for TurboTax to work correctly is essential.

According to TurboTax, Below are what your system needs to have, depending on the software:

Operating System

  • 2020: Windows 8 or higher (Windows 7 not supported)
  • 2019: Windows 10, Windows 8.0/8.1. Make sure to upgrade your operating system before installing it. 
  • 2017 and 2018: Windows 10, Windows 8.0/8.1, or Windows 7 (Service Pack 1 or later)
  • 2016: Windows 10, Windows 8.0/8.1, Windows 7 (Service Pack 1 or later), or Windows Vista (Service Pack 2 or later)

Processor: Pentium 4 or Athlon or later

Hard Drive Space

  • 2020: 1 GB for TurboTax (plus up to 4.5 GB for Microsoft .NET 4.5.2 if not already installed)
  • 2019: 2 GB, plus up to 4.5 GB for Microsoft.NET 4.5.2 client if not already installed
  • 2016, 2017, and 2018650 MB, plus up to 4.5 GB for Microsoft.NET 4.5.2 client if not already installed


  • 2020: 2 GB or more recommended
  • 2019: 2 GB or more recommended
  • 2016, 2017, and 2018: 1 GB or more recommended

CD/DVD drive if installed from the CD.

Internet connection

  • 2020: 1 Mbps modem (Broadband connection highly recommended).
  • 2019: 1 MBps recommended speed. An Internet connection is required for product activation and updates.
  • 2016, 2017, and 2018: 56 Kbps to e-file and download updates (broadband recommended).

Expert tip:


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We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.
Click here to download and start repairing.

Monitor resolution: 1024×768 or higher recommended

2. Run it with administrator rights

  1. Go to your Desktop and locate the TurboTax app.
  2. Right-click on the icon and select Properties.
    properties turbotax wont load
  3. In the Compatibility tab, check the Run as Administrator box.
    run as turbotax wont load
  4. Finally, click Ok for the change to apply and try to rerun the program.

If Turbotax doesn’t load on your PC, it might be because you are not running it with the required privileges. Following the steps above to run it as admin should fix this.

3. Update drivers

  1. Press the Windows key + X and select Device Manager.
    device manager turbotax wont load
  2. Double-click the section you want to update to expand it, and right-click the device there.
  3. Now, select Update driver.
    update driver
  4. Finally, choose Search automatically for drivers and install any available updates.
    search auto

This TurboTax won’t load problem is often related to outdated or faulty drivers that need your attention. You can update your driver manually by following the steps above.

However, to save time and stress, use a dedicated software tool to ensure you’re up for this task.

Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.
To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix. Here’s how to do it:

  1. Download and install DriverFix.
  2. Launch the application.
  3. Wait for DriverFix to detect all your faulty drivers.
  4. The software will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


Drivers will no longer create any problems if you download and use this powerful software today.

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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

4. Update your security software

With the help of a firewall and virus or spyware protection programs, you can keep your device safe from potential harm by adding a layer of protection.

It can happen, though, that the firewall blocks TurboTax software’s access to the Internet which will, in return, cause difficulty accessing the e-file, downloading state programs, and even getting the latest programs.

This can also be why you may not be able to run TurboTax on your device.

Misinterpreting legitimate actions, such as the ones initiated by TurboTax, results in the security software block of those programs from the Internet.

To ensure this is not the case, we recommend downloading the latest update for your security software from its support site and then adjusting the settings to allow TurboTax to install and function as needed.

This is about all. We hope that with the help of the solutions presented in this article, you can solve the TurboTax problem.

If you need a list of the best tax filing software for small businesses, check our guide for the best options to use today.

As always, don’t hesitate to let us know in the comments below if you have additional recommendations and suggestions.

Still having issues? Fix them with this tool:


If the advices above haven't solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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