UPS says delivered but no package [SOLVED]

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Your package was left in the mail room is one of the many confusing statues that customers get from some delivery services.
  • In this article, we'll cover two such instances, with two of the top delivery companies.
  • Bookmark our Amazon Hub for more articles related to this well-known company.
  • Also, take your time to scroll through our Web Apps Hub for a lot of useful guides.
your package was left in the mail room

With delivery services, certain tracking events statues are self-explanatory. Others are a bit confusing, generating a lot of debate on forums or social media, and not only.

UPS clients, for instance, sometimes get the status that the package has been delivered, but they have not actually received the parcel.


What to do if UPS tracking says delivered but no package?ups delivered to mail room

Things are pretty easy if you see this status.

Namely, when the UPS driver completes the delivery, the package’s tracking status or a delivery notice (the UPS InfoNotice) should indicate where it is.

According to UPS’ terms, shipments that don’t require a signature can be left in a safe place. This place is left at the driver’s discretion, but it can include various areas around the house (porch, garage, etc).

If the shipment requires a signature, in most cases the package is entrusted with a neighbor.

On rare occasions, the status is updated to delivered prematurely, so it’s recommended to wait for a few days more.

Afterward, if you still cannot locate the package, you should contact the sender to initiate a trace process with UPS, and then follow up with you on the progress of your shipment.


Your package was left in the mail room [Amazon]what is amazon left to mail room status

Amazon clients, on the other hand, have complained of a similarly confusing tracking status: your package was left in the mail room.

In most cases, clients mentioned that they were either at their residence the whole day, or that they have no specific mail room.

However, it seems that for Amazon, the mail room can mean, besides a physical mail room at the respective address, a leasing agent or office, or just the area around your mailbox.

Consequently, Amazon advises their customers to check around the house/delivery location (porch, mailbox, back garden, garage). In most cases, clients mentioned that the parcel was left outside, with no other notice.

Additionally, if you don’t find the package, check with the neighbors. And, as mentioned above, wait for a few more days before taking further action.


We can only hope that your parcels arrive safe and sound at the destination! If you have any advice on this topic, your comments are more than welcome.


FAQ: Read more about Amazon delivery statuses

  • What does delivered to mail room mean?

It usually means that the package was delivered to a dedicated room at the post office. But with Amazon, it can mean an area around the house or a neighbor.

  • Can a package say delivered when it’s not?

Due to the load of packages the delivery services manage, sometimes statutes are updated prematurely or, on the contrary, are not updated at all. This is why you can sometimes see that the parcel is delivered when it’s not.

  • Do Amazon deliveries need a signature?

Amazon has no policy regarding signatures, so it’s up to the client to request signatures confirmation upon delivery.