UPS Says Delivered But No Package: Why & What To Do About It

UPS delivered to mailroom: Here's everything you need to know about this confusing status

by Milan Stanojevic
Milan Stanojevic
Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He's a PC enthusiast and he... read more
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  • If UPS says delivered but no package is to be found, they might not just mean your front door.
  • Besides residential or office, carriers may also decide to leave a parcel with neighbors. 
  • Does UPS mark delivered before delivery? A premature status update is also a possibility.
  • Finally, if you get the UPS delivered to mailroom message from Amazon, you might want to reach out directly.
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With delivery services, certain tracking events statutes are self-explanatory. Others are a bit confusing, generating a lot of debate on forums or social media, and not only.

If UPS says delivered but no package, you might have a hard time getting to the bottom of things. Should you start investing or assume your parcel is yet to come?

In other words, does UPS ever mark delivered before delivering? On rare occasions, the status can indeed be updated to delivered prematurely. So it’s recommended to wait for a few days more.

Why does UPS say delivered when it’s not?

In this article

UPS clients, for instance, sometimes get the status that the package has been delivered, but they have not actually received the parcel.

Things are pretty easy if you see this status.

Namely, when the UPS driver completes the delivery, the package’s tracking status or a delivery notice (the UPS InfoNotice) should indicate where it is (UPS left at residential, at the office, etc.).

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The big problem arises when UPS says delivered front door but no package is to be found.

What if UPS says delivered but no package?

According to UPS’ terms, shipments that don’t require a signature can be left in a safe place. This place is left at the driver’s discretion, but it can include various areas around the house (porch, garage, etc).

If the shipment requires a signature, in most cases the package is entrusted to a neighbor.

If you still cannot locate the package, you should contact the sender to initiate a trace process with UPS, and then follow up with you on the progress of your shipment.

UPS says delivered but no package Amazon

Amazon clients, on the other hand, have complained of a similarly confusing tracking status: your package was left in the mail room.

If you’ve ever had to deal with FedEx, you might notice the similarities between this instance and the shipment information Sent to FedEx case.

In most cases, clients mentioned that they were either at their residence the whole day, or that they have no specific mail room.

Why does my package say delivered to mailroom Amazon?

It turns out that for Amazon, the mail room can mean, besides a physical mail room at the respective address, a leasing agent or office, or just the area around your mailbox.

Consequently, Amazon advises their customers to check around the house/delivery location (porch, mailbox, back garden, garage).

In most cases, clients mentioned that the parcel was left outside, with no other notice.

Additionally, if you don’t find the package, check with the neighbors. And, as mentioned above, wait for a few more days before taking further action.

We can only hope that your parcels arrive safe and sound at their destination. If you have any advice on this topic, your comments are more than welcome.