USB Device Descriptor Failure error in Windows 10/11 [Fixed]

by Ivan Jenic
Ivan Jenic
Ivan Jenic
Troubleshooting Expert
Passionate about all elements related to Windows and combined with his innate curiosity, Ivan has delved deep into understanding this operating system, with a specialization in drivers and... read more
Affiliate Disclosure
  • USB Device Descriptor Failure can occur due to system glitches, but that can be fixed with built-in hardware troubleshooters.
  • Disabling certain power settings can help with this problem, so you might want to try that.
  • Driver issues can also cause USB errors, so updating the drivers or is recommended.

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We use USB devices all the time, so it’s quite frustrating when your USB ports aren’t working. This will affect your devices as well, and you won’t be able to use them at all.

Windows 10 users reported a USB Device Descriptor Failure error that prevents them from using their devices.

However, there are ways to fix this problem, and in today’s guide we’re going to show you how to do that, so let’s get started.

What causes the USB device Descriptor Failed code 43 error?

Glitches with your system can sometimes cause this error, and in order to fix it, you need to repair them. This can be done by using a dedicated troubleshooter.

Sometimes certain Windows features can cause the problem, so you might want to disable certain power settings to get rid of this error.

Drivers are also a common cause of this issue, so reinstalling and updating them is recommended.

Here are some more variations of this error that you may encounter:

  • Unknown USB device (Device Descriptor Request Failed) code 43

This is a relatively common error, and we wrote in-depth about it in our Error code 43 for USB devices guide.

  • USB device_descriptor_failure Bluetooth

You can encounter this issue if you’re using a Bluetooth adapter on your PC. For more information, we suggest visiting our Bluetooth not working guide.

  • Unknown USB Device (Device Failed Enumeration) Windows 10

In case you get a message saying that there’s an unknown USB device on your PC, there might be a problem with the device itself. Alternatively, there might be an issue with your drivers.

How can I fix the USB Device Descriptor Failure error in Windows 10/11?

Table of contents:

  1. Use Hardware and Devices troubleshooter
  2. Turn off Fast Startup
  3. Update your BIOS
  4. Update USB Hub drivers
  5. Disable USB Selective Suspend Settings
  6. Reinstall USB Hub

1. Use Hardware and Devices troubleshooter

  1. Press Windows key + R to open the Run dialog.
  2. Now enter the following and press enter: msdt.exe -id DeviceDiagnostic
  3. Once the troubleshooter window opens, click Next and follow the instructions on the screen.

Although this isn’t the best solution, some users report that it has helped them fix this error, so it’s worth trying out.

2. Turn off Fast Startup

  1. Press Windows key + S and enter power plan. Select Choose a power plan.
  2. On the left side click the Choose what the power buttons do.
  3. Next click on Change settings that are currently unavailable.
  4. Go to the Shutdown settings section and uncheck the Turn on fast startup.
  5. Next click Save changes and restart your computer in order to apply the changes.

Some users report that Windows 10 boots too quickly and that external devices aren’t getting detected before the boot is completed and this causes USB Device Descriptor Failure error.

3. Update your BIOS

  1. Visit your motherboard manufacturer’s website.
  2. Search for the model of your motherboard and go to the Driver & Utility section.
  3. Head to BIOS & Firmware section and download the latest version of BIOS.
  4. Once the file is downloaded, extract it to a flash drive.
  5. Restart your PC and access BIOS.
  6. Now go to Firmware update section and select the files from your flash drive.
  7. Wait for the process to finish.

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For more information, we suggest reading our how to update BIOS guide.

Note icon
NOTE
Updating your BIOS can cause issues, even permanent damage if you don’t do it correctly, so if you don’t know how to do it maybe it’s best to hire a professional to do it for you.

4. Update USB Hub drivers

  1. Press Windows key + X and select Device Manager.
  2. Expand Universal Serial Bus controllers.
  3. Right-click the USB Root Hub, and go to Update driver.
  4. Select Search automatically for drivers and wait for the process to finish.
  5. Restart your computer.

Update drivers automatically

If you don’t want the hassle of updating all your drivers manually, we strongly suggest doing it automatically by using a dedicated driver updater tool.

Once installed, the program will start scanning your PC for outdated drivers automatically. The third-party software will check your installed driver versions and will recommend proper updates. Choose the drivers you want to update and click to automatically update them.

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5. Disable USB Selective Suspend Settings

  1. Press Windows key + S and type power plan. Select Choose a power plan.
  2. Find your currently selected plan and click Change plan settings.
    Change Plan Settings
  3. Click Change advanced power settings.
  4. Find USB Settings and then select USB selective suspend setting. Change it to Disabled, and click on Apply and OK to save changes.

Some users also reported that disabling the USB Selective Suspend Setting from the Power Options also resolves the USB Device Descriptor Failure error, so feel free to try that.

6. Reinstall USB Hub

  1. Go to Search, type devicemngr, and open Device Manager.
  2. Expand Universal Serial Bus controllers.
  3. Right-click the USB Root Hub, and go to Uninstall device.
  4. Click on Uninstall to confirm. Wait for the process to finish.
  5. Restart your computer.

Once you boot your computer again, it should automatically install the USB Root Hub driver once again.

How can I fix Unknown USB Device (Device Descriptor Request Failed) on Windows 11?

Windows 11 is pretty similar to its predecessor and all solutions from this guide can be applied to it.

There might be some minor differences in steps that you need to take, but in most cases, you should be able to use these solutions on the latest version as well.

For more information, visit our how to fix Device Descriptor Request Failed Error in Windows 11 guide.

That’s about it, we hope this article helped you to solve the problem with the USB Device Descriptor Failure error on your PC.

If you’re having additional problems with your USB devices, be sure to read our guide on what to do if USB isn’t recognized in Windows.

For any comments or questions, just write them down below.

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Frequently Asked Questions

  • To fix this issue, use the Hardware and Devices troubleshooter. If that doesn’t work, read our USB Device Descriptor Failure error guide.

  • Connect your USB device to your computer. You will see an Unknown USB device with the yellow sign in USB controllers. You can fix that with our USB not recognized in Windows guide.

  • The USB device displayed under Universal Serial Bus controllers is marked with a yellow exclamation and with the message Unknown USB Device (Device Descriptor Request Failed). If that is about your external drive, we have a great External USB drive not showing up guide that can help you.

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