Why USB-C is not working on Windows 10 and how to fix it

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • The USB-C connections are faster, more reliable and the connector is reversible.
  • The USB-C not working in Windows 10 can be caused by a myriad of possible issues but the main culprits are the drivers.
  • Learn more about the Universal Serial Bus from our USB page.
  • For any other trouble with your PC or software, you can find solutions in our Tech Troubleshooting Hub.
USB-C not working on Windows 10

With the new USB-C connection type, there’s a whole lot more you can achieve than with either USB-A or USB-B type of connections. Still, you may probably use them today.

With the USB-C connection, you not only can charge your computer, but also connect to other USB-C type devices you have with you like your smartphone, media player, portable speaker, display adapter, charger, or a docking station.

The USB-C not working in Windows 10 can be caused by a combination of hardware and software issues.

This shouldn’t worry you because not only will you get notifications related to the USB-C not working Windows 10 problem, but there are ways to fix it too.

How can I fix the USB-C on Windows 10?

  1. Replace and update the USB drivers
  2. Slow USB charger connected
  3. Your PC or phone isn’t charging
  4. Display connection might be limited
  5. The USB device might not work
  6. Use different USB port
  7. USB or Thunderbolt device functionality might be limited
  8. USB device might not be working properly
  9. These two PCs or mobile devices cannot communicate

1. Replace and update the USB drivers

When this notification pops up, it means your USB device or computer ran into a problem. The possible causes include a problem with the device or computer driver or a different problem altogether.

You can try and fix it first by taking down the error code on your computer or device, and depending on the error code you see, use the steps below:

Update drivers automatically

In order to prevent PC damage by installing the wrong driver versions, we recommend using DriverFix. This tool is extremely simple to use and it can get the job done automatically in just a few minutes.

Start by downloading and installing DriverFix. After you start it, don’t be startled because it will begin working at once. The tool is scanning your system for problematic or missing drivers.

After it finishes, in a few minutes, you receive a report with a list of recommended drivers to install.

DriverFix automatically update driversNow you only need to decide whether you install them one by one, by checking the boxes next to their names, or all together by clicking on the Select All checkbox.

DriverFix

DriverFix

Updating your USB-C driver using Driverfix is not only fast and safe, but can save you some money by not needing to replace the device.
Free trial Visit website

Run the Hardware and Devices troubleshooter

  1. Right-click Start and select Control Panel
  2. Go to View by option from the top right cornerUSB-C not working Windows 10
  3. Click the drop-down arrow and select Large icons
  4. Click on TroubleshootingUSB-C not working Windows 10
  5. Click View all option on the left pane, then click on Hardware and Devices
  6. Click Next and follow the instructions to run the Hardware and Devices troubleshooter.

Update the driver using Windows Update

  1. Click Start, then SettingsUSB-C not working Windows 10
  2. Click on Updates & Security and select Windows Update USB-C not working Windows 10
  3. Click Check for Updates, and install all updates listed.

Use Device Manager

  1. Right-click Start and select Device Manager
  2. Right-click on the device with the problem and select Properties
  3. Check the error code in the Device Status area of the Properties dialog box

Note: If this doesn’t fix the problem, look for the appropriate driver on the device’s manufacturer website and install it manually.


You can’t install drivers in Windows 10? This expert guide will help you fix this problem


2. Slow USB charger connected

USB-C laptop chargerIf you receive the Slow charger connected notification when experiencing the USB-C not working Windows 10 issue, it may have these causes:

  • Your charger is incompatible with your computer or device
  • The charger doesn’t have enough power to charge your computer or device. A computer or device with USB-C connectors has larger power limits, so if the connector supports USB power delivery, charging will be faster and at greater levels of power
  • The charger is not connected to a charging port on your computer or device
  • The charging cable doesn’t meet the power needs for the charger itself, the computer or device
  • There’s dirt or dust within the USB port on your computer or device that may prevent the charger from the proper insertion
  • The charger is connected to your computer or device from through an external dock, or hub

In order to fix these problems, use the charger and cable that came with your computer or device so as to speed up charging.

Another operation to resolve the slow charging for fixing the USB-C issue is to clean the port and connector.

If dirt or dust is stuck in the USB-C port doesn’t allow a proper connection, ask for specialized help to clean your device.


3. Your PC or phone isn’t charging

The possible causes for this include:

  • An incompatible charger
  • A charger with fewer power limits so it cannot charge your computer or device
  • The charger isn’t connected to the charging port on your computer or device
  • The charging cable doesn’t meet the power needs for the charger, for your computer, or even for your device
  • Dirt or dust in the USB ports may prevent correct insertion of the charger
  • The charger is connected through an external hub or dock

In order to resolve these possible causes, you can use the charger and cable that came included with your computer or device.

Also, ensure you’re connecting the charger to the USB-C port on your computer or device, and use compressed air to clean the ports before inserting the USB-C connector.


4. Display connection might be limited

Some of the reasons that the display connection may be limited include the connected device or dongle:

  • Has new features for the USB-C connector that your computer or device does not support
  • Is not connected to the correct port on your computer or device
  • Is connected to your computer or device from an external dock or hub
  • Is competing with many other devices or dongles connected to your computer or device that use USB-C connection
  • Has new features for USB-C connectors that the cable does not support

Solutions to resolving the above causes are to ensure that your external display and cable connected to your computer (or phone) support DisplayPort or MHL alternate modes.

Also ensure the device or dongle is directly connected to your computer or phone, and connected to the USB-C port on your computer or phone, which supports the correct Alternate Mode.

You can also try and use a different cable and see if that fixes the USB-C not working Windows 10 issue.

Note: The USB-C connector has Alternate Modes that allow other non-USB connectors to be used with it. These modes include DisplayPort, HDMI, and MHL as alternate display modes.


Your wireless display adapter is not working in Windows 10? We have the right guide for you


5. Missing updates causing USB device not to work

  1. Tap Start, then swipe over to the All Apps list
  2. Select Settings and select Update & Security
  3. Touch Phone Update and select Check for Updates to check for the latest Windows updates and device drivers.

Note: The USB device not working notification appearing when your USB-C port is faulty may be caused by the Windows version installed on your device, or an unsupported driver.

If your device already has the latest updates and drivers, try connecting to a Windows PC and see if the USB-C not working Windows 10 issue goes away.


6. USB port malfunction

Here, you’ll get either of two types of notifications:

  • The USB port doesn’t support DisplayPort or Thunderbolt, or MHL.
  • The USB device might have limited functionality when connected to this port.

The possible causes for this are either the connected device or dongle isn’t connected to the correct USB-C port on your computer or device, or it’s connected using an external hub or dock.

To fix this, ensure the device or dongle is connected directly to your computer or phone, and then connect it to the correct USB-C port that supports the device or dongle’s features.

If you’re looking for an adapter, here’s a list with the best USB-C to micro USB adapters on the market.


7. USB or Thunderbolt device functionality might be limited

The reasons you get this notification when experiencing the USB-C not working Windows 10 issue are similar to those listed at solution number 4.

Solutions for the above causes are to ensure your computer or device, as well as the cable, supports similar USB-C features as the connected device, and that the device or dongle is directly connected to your computer.

Also ensure you connect directly the device or dongle to your computer or phone, and make sure to the USB-C port on your computer or phone, which supports the correct Alternate Mode.

You can also check if you’re using the right cable, and see if that fixes the USB-C not working Windows 10 issue.


8. USB device might not be working properly

If your USB device is not working properly, it could be because your computer or device cannot power the connected device.

It is probably because it isn’t supported, or the amount of power has temporarily been limited to the device because your PC is running on battery power.

The issue may appear if the computer or device is providing power to other connected devices so it limits power, or it requires more power than what your computer or device can provide.

In this case, try using a different computer or device, plug a power adapter to your USB device, plug your computer into an external power source so that it’s not running on battery power.

Also, disconnect other USB devices you’re not using, from your computer.


9. These two PCs or mobile devices cannot communicate

This notification may appear when you cannot connect two Windows computers or devices together with the USB-C connection, or the particular connections are not supported.

In this case, try connecting your Windows computer to a Windows device instead.

Have any of these pointers helped you resolve the USB-C not working Windows 10 issue? Let us know in the comments section below.

Editor’s Note: This post was originally published in April 2019 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.

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