FIX: Video driver crashed error on Borderlands 3

by Matthew Adams
Matthew Adams
Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things... read more
Affiliate Disclosure
  • The Video driver crashed and was reset Borderlands 3 error often arises because of antiquated graphics card drivers, faulty launch options, or limited GPU processing times.
  • Third-party driver updater software may help you fix this video driver problem for good.
  • You can also try to edit the registry and solve the Borderlands 3 NVIDIA crash issue.
  • Changing DirectX settings might also do the trick, so don't hesitate to apply this tip. 
Fix Video driver crashed error

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Borderlands 3 is a decent Windows game, but it can still have occasional hiccups. One hiccup Borderlands 3 players have reported on forums is a Video driver crash error message.

That issue arises when players try to start Borderlands 3 or shortly after they start playing it. The full error message says:

Video driver crashed and was reset. Make sure your video drivers are up to date. Exiting…

Assuming that you’re no stranger to this problem, don’t hesitate to take a closer look at the below tips and apply them one by one.

How can I fix Borderlands 3 video driver crashed error?

1. Update your graphics card’s driver

Well, the above error message says it all when it suggests, Make sure your video drivers are up to date. You can do that by scanning your PC’s devices with driver updater software.

That software will tell you if your graphics card has an outdated driver and enable you to quickly update its driver.

Some of the most common Windows errors and bugs are a result of old or incompatible drivers. The lack of an up-to-date system can lead to lag, system errors or even BSoDs.To avoid these types of problems, you can use an automatic tool that will find, download, and install the right driver version on your Windows PC in just a couple of clicks, and we strongly recommend DriverFix. Here’s how to do it:

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  3. Wait for DriverFix to detect all your faulty drivers.
  4. The software will now show you all the drivers that have issues, and you just need to select the ones you’d liked fixed.
  5. Wait for DriverFix to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


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Disclaimer: this program needs to be upgraded from the free version in order to perform some specific actions.

2. Reinstall your GPU’s driver

  1. Right-click the Start button to open the Win + X menu that incorporates various shortcuts.
  2. Click Device Manager to open that utility’s window.
  3. Next, expand the Display adapters category by double-clicking it.
    Display adapters category video driver crashed and was reset borderlands 3
  4. Right-click your PC’s graphics card to select an Uninstall device option.
  5. Then you’ll need to select the Delete the driver software for this device checkbox.
    Uninstall Device window video driver crashed and was reset borderlands 3
  6. Select the Uninstall option to confirm.
  7. Thereafter, Windows will reinstall a GPU driver when you restart your PC. You can also click Action, then go to Scan for hardware changes in Device Manager to reinstall a graphics card’s driver.

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Note: Windows won’t necessarily install the latest driver for your PC’s graphics card after restarting. This resolution is recommended if your PC already has the latest driver for its graphics card.

3. Delete Borderlands 3’s Config folder

  1. First, open the Explorer window by clicking the File Explorer taskbar button.
  2. Next, open this folder in File Explorer: This PC\Documents\My Games\Borderlands 3\Saved\
  3. Select the Config subfolder in the Saved folder.
  4. Click the Home tab shown directly below.
    The Home tab video driver crashed and was reset borderlands 3
  5. Press the Delete button on that tab to erase the selected Config subfolder.
  6. Then try playing Borderlands 3 after deleting that folder.

4. Change the launch options for Borderlands 3

  1. Open the Steam client software for Borderlands 3.
  2. Then select Library in Steam.
  3. Right-click the listed Borderlands 3 game and select Properties.
  4. Click the Set Launch Options button on the General tab of the window that opens.
    Set Launch Options button video driver crashed and was reset borderlands 3
  5. Enter the following text in the Launch Options window: -USEALLAVAILABLECORES -sm4 -d3d10 -nomansky -lowmemory -novsync
  6. Press the OK button on the Launch Options window.
    Launch Options window video driver crashed and was reset borderlands 3
  7. Restart Steam, and try playing Borderlands 3 again.

5. Extend GPU processing time

  1. Open Run from the Windows Systems folder on the Start menu.
  2. To launch the Registry Editor, input this Run command in the Open text box and click OK: regedit
  3. Browse to this key in the Registry Editor: Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
    The GraphicsDrivers key video driver crashed and was reset borderlands 3
  4. Select the GraphicsDrivers key.
  5. If you can’t see a TdrDelay DWORD for the GraphicsDrivers key, right-click a space on the right side of Registry Editor to select the New and DWORD options.
  6. Enter TdrDelay as the title for the GraphicsDrivers key’s new DWORD.
  7. Double-click TdrDelay to open an Edit DWORD window for it.
    Edit DWORD window video driver crashed and was reset borderlands 3
  8. Delete the current number in the Value data box.
  9. Enter 8 in the Value data box.
  10. Click the OK button to close the Edit DWORD window.
  11. Restart your desktop or laptop after editing the registry as outlined above.

6. Turn Borderlands 3 back to DirectX 11

  1. Open File Explorer in Windows 10.
  2. Then browse to this folder path in File Explorer: This PC\Documents\My Games\Borderlands 3\Saved\ Config\WindowsNoEditor
  3. Double-click the GameUserSettings.ini file in that folder to open it in Notepad.
    WindowsNoEditor folder video driver crashed and was reset borderlands 3
  4. Scroll down the file until you see the PreferredGraphicsAPI=DX12 setting.
  5. Delete DX12 from that setting and replace it with DX11. Then the setting should be PreferredGraphicsAPI=DX11 as in the screenshot directly below.
    PreferredGraphicsAPI setting video driver crashed and was reset borderlands 3
  6. Click the File menu button in Notepad.
  7. Finally, select the Save option.

Players have confirmed the above resolutions for Borderland 3’s Video driver crashed and was reset error to work. That doesn’t necessarily mean those potential fixes are guaranteed to work for everybody, but they’re certainly worth a shot.

If you still need further potential fixes, your best bet is to check out the Borderlands 3 help page on the 2K Support site.

Click the Submit a ticket button there. Then you can fill out a support form for the Borderlands 3 game and send it. Even more, we’ve got the perfect guide if Borderlands 3 is crashing.

Which of the above solutions worked for you? Just let us know in the comments area below.

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