What to do if Skype video is not working on Windows 10?

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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  • Skype is a great instant messaging application, but like all other applications, it has its issues.
  • Users reported that they are unable to make video calls due to which can feel very frustrating.
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fix video not working skype

Skype is a great tool for instant messages and calls, however, some users reported that video is not working on Skype.

This can be a problem, especially if you tend to make video calls frequently, so today we’re going to try and fix this problem.

Video issues in Skype can cause many problems, and speaking of issues, here are some common problems that users reported:

  • Skype video not working Windows 10, showing other person – This problem is usually caused by your drivers, and in order to fix it, it’s advised that you update your drivers to the latest version and check if that helps.
  • Video not loading on Skype – Sometimes third-party applications can interfere with Skype and cause this problem. To fix it, find and remove the applications that are interfering with Skype.
  • Video call not working on Skype – This issue can occur if you don’t have the latest updates installed. To fix the problem, be sure that both your system and Skype are up to date.
  • Skype video won’t turn on, connect, load, keeps freezing, black screen – These are various issues that can appear with Skype, and if you encounter them, be sure to try some of our solutions.

How can I fix video not working on Skype in Windows 10?

  1. Update your webcam driver
  2. Install the generic driver
  3. Remove problematic applications
  4. Make sure that you have the latest updates
  5. Make changes to your registry
  6. Make sure that your webcam is properly configured
  7. Reinstall Skype
  8. Perform a System Restore

1. Update your webcam driver

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Sometimes the video is not working on Skype due to your graphics card driver. Your drivers might be out of date, and that can cause this issue to appear.

To fix the problem, users are suggesting to update your webcam driver to the latest version.

This is fairly simple to do, and you can do it by visiting your webcam manufacturer’s website and downloading the latest drivers for your webcam model.

If this method seems a bit complicated to you, you can always third-party tools such as DriverFix to update your drivers automatically with just a couple of clicks.

Once your webcam driver is up to date, check if the problem is still there.

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2. Install the generic driver

  1. Press Windows Key + X to open Win + X menu.
  2. Now choose Device Manager from the list.
    device manager skype video problems
  3. Locate your webcam driver, right-click it and select Update driver from the menu.
    update driver skype video not working
  4. Select Browse my computer for driver software.
    browse computer for driver software skype video issues
  5. Now click on Choose Let me pick from a list of device drivers on my computer.
    pick from a list of available drivers skype video doesn't work
  6. Select USB Video Device and click Next.
  7. Follow the instructions on the screen to complete the process.

3. Remove problematic applications

Sometimes third-party applications can interfere with Skype and that will cause video not to work. This can be a problem, but in order to fix it, you need to find and remove the problematic applications.

The cause for this problem is usually virtual video capture software, such as CyberLink YouCam, and in order to fix the problem, you need to find and remove the problematic application.

Bear in mind that any other camera software can cause this issue to appear, so keep an eye out for all camera applications.

Once you find the problematic application, it’s advised that you remove it. There are several ways to do that, but the most effective one is to use uninstaller software such as IOBit Uninstaller.

In case you’re not familiar, uninstaller software is a special application that can easily remove any software from your PC.

In addition to removing software, the uninstaller application will also remove all files and registry entries associated with the application you’re trying to remove.

As a result, the application will be completely removed, and there won’t be any leftover files that can interfere with your system.

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4. Make sure that you have the latest updates

  1. Press Windows Key + I shortcut to open the Settings app.
  2. Now navigate to the Update & Security section.
    update and security skype video issues
  3. Click the Check for updates button in the right pane.
    check for updates button skype video issues

Windows will now check for available updates and download them in the background. Once the updates are downloaded, restart your PC to install them.

After updating your system, check if the problem with Skype is still there.


5. Make changes to your registry

  1. Press Windows Key + R and enter regedit.
  2. Press Enter or click OK.
    regedit run dialog skype video not working
  3. In the left pane, navigate to the ComputerHKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media FoundationPlatform
  4. In the right pane, right-click the empty space and choose New > DWORD (32-bit) Value.
  5. Enter EnableFrameServerMode as the name of the new DWORD.
    new dword skype video problems
  6. Double-click the newly created EnableFrameServerMode DWORD and make sure that its Value Data is set to 0.
  7. If everything is in order, close Registry Editor.

6. Make sure that your webcam is properly configured

  1. Open Skype and go to Tools and select Options.
    skype options skype video issues
  2. Select Video settings from the menu on the left.
  3. In the right pane, make sure that the correct camera is selected.
  4. Now click the Save button to save changes.
    webcam options skype video not working

7. Reinstall Skype

According to users, if the video is not working on Skype, perhaps the issue is related to your Skype installation.

Sometimes your installation can become corrupted, and that can lead to this and many other problems. To fix this problem, users are suggesting to reinstall Skype completely.

There are several methods you can use, but if you want to completely remove Skype, it’s best that you use uninstaller software.

Once you remove Skype, install it again, and check if the problem is still there.

Some users are also recommending to download and install the older version of Skype, so you might want to try that as well.


8. Perform a System Restore

  1. Press Windows Key + S and type system restore.
  2. Select Create a restore point from the menu.
    create a restore point skype video problems
  3. When the System Properties window opens, click the System Restore button.
    system restore button skype video problems
  4. Click the Next button to proceed.
    system restore next skype video not showing
  5. Check Show more restore points option, if available.
  6. Select the desired restore point and click the Next button.
    restore point skype video issues
  7. Follow the on-screen instructions to complete the process.

Once your system is restored, check if the problem with Skype video is still there.

Video problems in Skype can be annoying, especially if you tend to make Skype calls frequently. However, we hope that our solutions helped you solve this problem.

If you have additional suggestions or recommendations, make sure to let us know in the comments section below.

Editor’s Note: This post was originally published in January 2019 and has been since revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.

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