What to do if VPN freezes on verifying username and password

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Plenty of users describe how their VPN is stuck on verifying username and password.
  • You can change VPN configuration or choose a more reliable VPN if that's your problem too.
  • Don’t hesitate to take a closer look at our VPN Errors & Solutions section for more quick fixes.
  • You may also bookmark our VPN Guides Hub for guidance and reliable VPN solutions.
VPN cannot verify username and password

Users often face a rather frustrating error when trying to log in to a Virtual Private Network. The VPN freezes during the verifying username and password stage itself.

Some have reported getting the error all of a sudden with no likely reason to explain it. Others said they had this login issue resolved on its own without them doing anything.

Weird as it might sound, this happens to be the nature of this error. For those not fortunate enough to have their issues resolved on their own, we have some solutions.

How can I fix my freezing VPN?

1. Choose a well-known VPN solution

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If you are using a free VPN or a pirated/cracked version, don’t act surprised when facing such errors. Best for those on a tight budget, Private Internet Access is a safer choice.

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The system also allows up to ten connections at a time. It’s significantly better than most competitors that only support five devices connected to the same network.

Besides the fact that this Kape Technologies VPN won’t empty your bank account, you even get a 30-day money-back guarantee for extra peace of mind.

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2. Use this Registry fix

  1. Launch the Run dialog box by holding both the Windows key and R button of the keyboard. Type regedit and press Enter to launch Registry Editor.
  2. Expand
    HKEY_LOCAL_MACHINESystemCurrentControlSetServicesRasManParameters
  3. Check to see if the following entry is already present:
    • Name: AllowPPTPWeakCrypto
    • Value type: DWORD
    • Value data: 1AllowPPTPWeakCrypto regedit
  4. If yes, it’s fine. If not, create a new registry entry that should reflect the above.
  5. You create a new registry entry by right-clicking on the black portion in the right and selecting New. Follow on-screen instructions.
  6. Exit Registry Editor.
  7. Restart your PC for the change to take effect.

3. Change the VPN configuration

  1. Right-click on the VPN connection and select Properties.
    cyberghost properties
  2. In the Properties dialog box, select the Security tab.
  3. Select No encryption allowed.
  4. Change the protocol to CHAP from MS-Chap v2.
  5. Under Services, ensure the IKE service has not stopped. Restart the service.
  6. Alternately, set the protocol to PPTP besides making sure both MS-Chaps are checked too.

Have the above solutions helped you out? Do not hesitate to share your opinion by using the comments area below.

FAQ: Learn more about common VPN issues

  • How do I stop my VPN from disconnecting?

To stop your VPN from disconnecting, try to connect to a different server location, change your VPN protocol, and use more confirmed tips from this handy article.

  • Why does VPN take so long to connect?

An unfortunate VPN location choice, firewalls, and the protocol you are using may all cause this problem.

  •  Does VPN slow the Internet?

VPNs do have a certain impact on the speed of the Internet. However, this will never be an issue if you use this dedicated guide to increase VPN connection speed.

Editor’s Note: This post was originally published in December 2018 and has been since revamped and updated in May 2020 for freshness, accuracy, and comprehensiveness.