Antivirus triggers black screen issues on Windows 10 April Update

Radu Tyrsina
by Radu Tyrsina
CEO & Founder
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We’ve reported a zillion times that the Windows 10 April 2018 Update was flooded by more or less significant issues, leaving more and more users a bit disappointed. Now, it seems that even more problems are arising that involve the update. A new bug is on the loose, and it’s triggering a black screen after the update is installed.

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The issue might be caused by Avast Antivirus

There’s a detailed description of this latest problem that’s posted on Reddit, and according to the info provided on the forum, it seems that the root cause for this latest problem might be Avast Antivirus. It looks like more and more systems have been experiencing the very same symptoms recently.

If this is true, then it would mean that Avast might have ruined compatibility with Windows 10 April 2018 Update and it triggered errors that were believed to be able to get fixed only via a complete reinstall of the OS which is not exactly the most exciting thing to do.

Symptoms of the latest issue

According to the Reddit post, more users have been reporting that they receive a request to “restart and install updates” in Windows 10.  The Update is the Windows 10 April 2018 Update aka 1803. After restarting, “the computer boots to a blue screen asking the user to choose a keyboard language. After doing so, a few options are given, including to ‘boot from another operating system.’ Clicking here will take the user to another blue screen with three options to continue “booting” to Windows Rollback / Windows 10 on Volume [x] / Windows 10 on Volume [x]” according to the post.

Unfortunately, none of the potential troubleshooting options such as Startup Repair, Reset, Go Back To Previous Version, System Restore and more seem to work.

The solution for the Black Desktop of Death

It seems that the issue can be repaired without having to fully reinstall Windows and all user data, and most setting should remain intact.

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