Windows 10 Creators Update causing screen issues to some HTC Vive users

jayar.decenella@gmail.com' By: Jay Decenella
2 minute read

On top of the Edge improvements, a security overhaul, and Cortana tweaks, the Windows 10 Creators Update also bundles virtual reality features with the aim of helping users view and engage with 3D content through Microsoft’s very own HoloLens.

On other platforms, however, users may experience display issues. For instance, one Redditor warned other users of the HTC Vive to unplug their headset when upgrading to the Creators Update:

Just a small reminder for all fellow Vive owners: unplug your Vive when upgrading to Windows 10 Creators Update. This major Windows 10 update…will be distributed next week via Windows Update.

When the Vive is connected to a HDMI port your screen will stay black (or in standby) after the update. I had my Vive connection box disconnected from power but experienced a black screen even so. Unplugging the Vive from my graphics card fixed the problem immediately.

Other Vive users, though, commented that they did not experience the same problem when they upgraded to the Creators Update with their headset plugged in. It seems that that problem varies according to the video card in use. One Redditor commented:

Maybe it’s different for every video card. I’m using a Nvidia GeForce 980 Ti. At least it good to hear that probably not everyone is going to experience this problem.

Another said:

I just upgraded with a989ti and didn’t experience any issues.

It is possible that the issue arises because the system identifies the HTC Vive as the main monitor. Another explanation offered in the Reddit thread is that the problem depends on the motherboard. One Redditor explained:

If I have my vive connected it uses it for the ‘startup screen’ when I boot my PC, for example.

Have you upgraded to the Creators Update yet? What issues are you currently experiencing? Share your thoughts in the comments.

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