Fix: Windows 10 Laptop Doesn’t Recognize Lumia Smartphone

By: Milan Stanojevic
2 minute read

We transfer files from our laptops and computers to smartphones all the time, but according to some users they are unable to transfer files because Windows 10 laptop can’t recognize Lumia smartphone. So what can we do to fix that?

Users report that their Lumia smartphone isn’t recognized when they connect it to their laptop. To make things even more complicated their smartphone isn’t recognized when they connect it to a different computer, so it seems that this issue is related to Lumia smartphone and not their laptop.

What To Do When Lumia Smartphone Isn’t Recognized By Your Laptop?

Solution 1 – Turn Xbox Music Cloud Collection off

  1. Go to Music +Video app on your phone.
  2. Choose Settings.
  3. Turn off Xbox Music Cloud Collection.
  4. Reconnect your Lumia smartphone to your computer.

Solution 2 – Change General settings of your USB device

  1. Make sure that your Lumia smartphone is connected.
  2. In the bottom right corner on your Taskbar there should be USB icon. Click it.
  3. From the menu choose Open devices and printers.
  4. You should see Lumia device icon. Double click it.
  5. On the right side you should see Change General settings.
  6. Click on the dropdown box and select When this device connects open Windows Explorer to view files.
  7. Click OK.
  8. Disconnect your phone, restart your computer.
  9. When your computer boots connect your phone to see if it works.

Solution 3 – Reinstall Lumia USB driver

  1. Make sure that your phone isn’t connected to your computer.
  2. Open Device Manager. You can open it by pressing Windows Key + X and choosing Device Manager from the menu.
  3. Expand Universal Serial Bus Devices.
  4. Locate Lumia USB driver and right click it.
  5. Choose Uninstall.
  6. After you’ve uninstalled that driver restart your computer.
  7. Connect your Lumia device, wait for the driver to install and check to see if the issue is resolved.

Solution 4 – Perform a soft reset

Some users suggest that performing soft reset fixes this issue. When performing soft reset make sure that your phone is connected to your computer.

Solution 5 – Turn off and turn on your phone while it’s connected to your computer

Make sure that your Lumia smartphone is connected to your computer. If it is, just turn it off and turn it back on again while it’s plugged to your USB port.

Solution 6 – Install Media Feature Pack for N and KN versions of Windows 10

Your computer might not have Media Feature Pack installed, and this can be the main cause of this issue, so in order to fix you can download Media Feature Pack from here.

Solution 7 – Replace your charging cable

There’s a slim chance that your USB cable isn’t working, or that is designed just for charging and not for data transfer, so in order to fix that try a different USB cable that can be used for file transfer.

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