Just a few days after it rolled out, some users stated on forums that they had lost files after the 1809 update. Consequently, Microsoft temporarily pulled the plug on October’s update.
The company re-released the update from November 13, but it is still blocking the upgrade for some PCs to fix further issues.
Now Microsoft has confirmed another 1809 upgrade block for PCs with Mophisec software.
Windows 10 and Mophisec don’t get along well
Microsoft has detected a Windows 10 1809 issue with Mophisec Protector software. MS Office users with Mophisec software installed can’t save documents with Office’s applications.
As such, the Redstone firm confirmed another October 2018 Update block for Win 10 PCs with Mophisec Protector installed on its Windows 10 update history page.
There Microsoft states:
Microsoft and Morphisec have identified an issue on devices that have installed Morphisec Protector or another application that uses the Morphisec Software Development Kit (SDK) including: Cisco AMP for Endpoints. These applications may impact customers’ ability to save Microsoft Office documents.
Microsoft suggests that MS Office users uninstall Morphisec software from Windows 10 1809. Morphisec Protector is software that users should certainly uninstall via Programs and Features.
Press the Windows key + R keyboard shortcut to open Run, enter ‘appwiz.cpl‘ in the text box, and click OK to open the uninstaller Control Panel applet.
Then enter ‘Morphisec Protector’ in the uninstaller’s search box to search for that software.
The latest upgrade block is currently the fifth listed on the Windows 10 update history page.
That page also lists upgrade blocks for some PCs with certain Intel display drivers installed and desktops and laptops with HD2000 and HD4000 GPUs.
Apple fixed the iCloud upgrade block, but Windows 10 1809’s update block list is still expanding.
Consequently, the October 2018 Update rollout has gathered little momentum since Microsoft re-released version 1809. The November AdDuplex report highlights that about 97 percent of users are still waiting for it.
Most users might now be waiting till 2019 for the October 2018 Update.
So the next batch of cumulative Windows 10 patch updates will no doubt provide numerous fixes for the October 2018 Update.
Those who really can’t wait for the October 2018 Update can manually upgrade Windows 10 with the Update Assistant or media creation tool.
However, it might be better to wait until Microsoft has fully resolved 1809’s bugs.
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