7 Ways to Fix a Black Screen on Remote Desktop in Windows 11

These methods have been all tested by our team of experts

by Farhad Pashaei
Farhad Pashaei
Farhad Pashaei
As a technophile, Farhad has spent the last decade getting hands-on experience with a variety of electronic devices, including smartphones, laptops, accessories, wearables, printers, and so on. When... read more
Reviewed by Vlad Turiceanu
Vlad Turiceanu
Vlad Turiceanu
Passionate about technology, Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world. Coming... read more
Affiliate Disclosure
  • The Windows 11 remote desktop black screen issue isn't an unsolvable problem.
  • By changing the resolution and image depth or resetting the remote desktop system, the black screen problem can be solved.
  • Also, Windows update problems, changing computer settings, or GPU drivers can cause this issue.

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Remote Desktop Connection (RDC) is a useful feature on Pro and Enterprise versions of Windows that allows users to remotely connect to another computer without needing other software.

One of the most common problems users face when using the Remote Desktop Connection feature is facing a black screen issue.

Are you wondering why the screen goes black? How to fix this issue? Here are 7 ways to fix a black screen on a remote desktop in Windows 11.

Why is my remote desktop all black?

The first step is to find out what is causing the black screen to appear on your remote desktop. In the following, we introduce some of the most important reasons for this problem.

  • Windows update: One of the most important reasons for the black screen problem in Remote Desktop is updating Windows. This problem may occur after updating Windows.
  • Remote desktop settings: You may have accidentally changed the remote desktop settings, and this will cause the black screen to appear
  • GPU driver: Another reason for the black screen may be changing GPU driver settings.
  • Windows settings: If your Windows settings are on the default mode, it is unlikely that the black screen problem will occur, but sometimes you accidentally change some settings, and this will cause the black screen.

How do I fix a black screen in remote desktop?

1. Restart Remote Desktop Services

  1. On the keyboard, press the Win + R keys to open the Run window. Type in services.msc in this window and click OK.
  2. Look for the Remote Desktop Services in the window that opens, and double-click it.Go to Remote Desktop Services
  3. On General Tab, click Stop and then click OK.Restart Remote Desktop Services

2. Relaunch Explorer.exe

  1. Press Ctrl + Shift + Esc to open the Task Manager.
  2. Click the Details tab, then find the item explorer.exe and right-click it. Finally, click End Task.Open Task Manager
  3. Now click the File tab and select Run new task.
  4. In the window that opens, type C:\WINDOWS\explorer.exe and then click OK. Open Task Manager

3. Change the screen resolution

  1. Go to the first page of your desktop and right-click. Select the Display settings to enter the display resolution settings.
  2. In the window that opens, you can see the screen resolution, change these numbers. In many cases, the black screen problem is solved by changing the screen resolution.Change the screen resolution.png

4. Change the color depth of the remote session

  1. Press the Win key on the keyboard and search for Remote Desktop Connection. Now click Open.
  2. Click Show Options at the bottom of the window to display more settings.CLick on More option in Remote Desktop menu
  3. Click the Display tab and change the depth of the image from Highest Quality (32-bit) mode to True Color (24-bit) mode in the Colors section, and click Connect.Change the color depth of the remote session

5. Disable Persistent bitmap caching

  1. Press the Win key on the keyboard and search for Remote Desktop Connection. Now click Open.
  2. Click Experience Tab, then uncheck the Persistent bitmap caching option.Disable Persistent bitmap caching

6. Update GPU Driver process

  1. Right-click the Start button and select the Device Manager option.
  2. Find the Display adapters, right-click Intel(R) HD Graphics and Update driver Option.Update GPU Driver process
  3. In the window that opens, click the Search automatically for drivers option and wait for the driver to be updated.Update GPU Driver process

In many cases, the problem of the Windows remote desktop showing a black screen is solved by updating the GPU driver.

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  5. Wait for the app to download and install the newest drivers.
  6. Restart your PC for the changes to take effect.


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7. Disable fast startup

  1. Press the Win key on the keyboard and search for Control Panel and click Open.
  2. On the right-upper corner, click View By and select Large icons; then, click on Power Options.Disable-fast-startup
  3. Select the Choose what the power buttons do option.Choose what the power buttons does option
  4. Click Change settings that are currently unavailable to activate the Shutdown setting section, then uncheck the Turn on fast startup option.ncheck the Turn on fast startup option

How do you Ctrl Alt Del on remote desktop?

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To activate Task Manager in remote desktop mode, you can use the combination keys CTRL + ALT + End instead of CTRL + ALT + Del keys.

Another way is to use the on-screen keyboard. For this, just type osk in the start menu to open your virtual keyboard. Now you can select CTRL + ALT + Del keys with the mouse.

Windows 11’s remote desktop black screen can occur for various reasons, and there are various ways to fix it.

However, in most cases, it appears that restarting the remote desktop service and relaunching Explorer.exe has proven to be more effective.

In the comment section below, let us know if you were able to fix the black screen on the remote desktop in Windows 11.

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