No operating system is without flaws, and the same thing goes for Windows 10. Speaking of Windows 10 and its issues, it seems that some users are getting Explorer.exe application error in Windows 10, so let’s see if there’s a way to fix that issue.

  • Explorer.exe application error the instruction at referenced memory at
  • Explorer.exe application error Windows 10 shutdown – It’s a common practice for this error to appear when you’re trying to shut down your computer.
  • Explorer.exe application error the instruction at referenced memory at the memory could not be read
  • Explorer.exe error Windows 10 startup – Another common ‘time’ for this error to appear is right after you boot your comptuer.
  • Explorer.exe memory could not be written Windows 10

How can I fix Explorer.exe application error in Windows 10?

Table of contents:

  1. Update your Windows 10
  2. Change the size of virtual memory
  3. Check the hard drive
  4. Run the SFC scan
  5. Run DISM
  6. Disable the taskbar auto-hide
  7. Run Memory Diagnostic Tool

Fix: Explorer.exe Application Error in Windows

According to some users they are getting an Explorer.exe application error while shutting down their computer.

There’s an error message saying The instruction at 0x00007FFF64B0CCC0 referenced memory at 0x000000000000000. The memory could not be read. Click OK to terminate the program.

This isn’t a critical issue, but it’s certainly an hinderance, so let’s see how to fix this.

Solution 1 – Update your Windows 10

Microsoft is aware of this issue and it is going to be fixed with a specific Windows update. So if you’re having this issue, the best thing that you can do is to check for updates regularly and keep your Windows 10 up to date.


Having trouble updating your Windows? Check out this guide that will help you solve them in no time.


Solution 2 – Change the size of virtual memory

To change the size of virtual memory do the following:

  1. Click Start > File Explorer.
  2. Right click on This PC > Properties > Advanced System Settings.
  3. Go to the Advanced Tab and under the Performance section click on Settings button. Explorer.exe Application error1
  4. In the Performance Options window locate the Virtual memory section and click the Change button. Explorer.exe Application error2
  5. Uncheck the Automatically manage paging file size for all drives box.Explorer.exe Application error3
  6. Select the Custom size option.
  7. Enter the Maximum size in MB. Good practice is to keep the virtual memory x1.5 larger than your RAM memory.
  8. Click Set and then OK to apply the changes.

Solution 3 – Check the hard drive

There’s a good chance your hard drive actually causes the Explorer.exe application error. Most likely if it’s corrupted or not defregmented well.

The best solution in this case is to check your hard drive for potential errors, and use Windows’ built-in tool to resolve them.

This tool is simply called “Disk drive error checker“, and there are two ways to launch it. Through Hard Disk Properties and with the Command Prompt. So, you can pick the one you find simpler.

Here’s how to run the error checker through Hard Drive Properties:

  1. Go to My Computer, right-click your system drive (most likely C:), and go to Properties
  2. Head over to the Tools tab, click Error Checking, and go to Scan drive
  3. Wait for the process to finish
  4. Restart your computer

You can also perform the error checking through the Command Prompt:

  1. Go to thee Command Prompt (as shown above).
  2. Enter the following line and press Enter on your keyboard: chkdsk /f C:
  3. Wait for the process to finish.
  4. Restart your computer.

If you’re having trouble accessing Command Prompt as an admin, then you better take a closer look at this guide.


chkdsk is giving you headaches? Check out this quick guide to fix any issues with it.


Solution 4 – Run the SFC scan

If your hard disk is in a good condition, and the error checker failed to find any errors, we’re going to turn to yet another built-in troubleshooter in Windows.

You guessed it, it’s the SFC scan, easily the most commonly used troubleshooting tool that the system has to offer. Here’s how to run the SFC scanner in Windows 10:

  1. Go to Search, type cmd, and open the Command Prompt as Administrator.
  2. Paste the following command and press Enter: sfc/scannow
  3. Wait for the process to finish.
  4. Restart your computer.

scannow command has stopped before the process finished? Don’t worry, we’ve got an easy fix for you.


Solution 5 – Run DISM

Now, let’s try with yet another troubleshooting tool impelemnted into Windows. DISM (Deployment Image & Servicing Management) is a more powerful troubleshooter used for dealing with various system errors in Windows.

So, if the SFC scan didn’t get the job done, maybe you’ll have more luck with DISM. If you want to find out more about this tool, check out our article on DISM. Here’s how to run DISM in Windows 10:

  1. Open the Command Prompt as shown above.
  2. Enter the following command and press Enter:
      • DISM.exe /Online /Cleanup-image /Restorehealth
  3. Wait for the process to finish.
  4. Restart your computer.
  5. In case the DISM can’t obtain files online, try using your installation USB or DVD. Insert media and type following command:
      • DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess
  6. Make sure to replace ”C:RepairSourceWindows” path of your DVD or USB.
  7. Follow further on-screen instructions.

It seems that everything is lost when DISM fails on Windows? Check out this quick guide and get rid of the worries.


Solution 6 – Disable the taskbar auto-hide

Some users reported that having the “taskbar auto-hide” option enabled can cause the Explorer.exe Application Error. So, the obvious solution in this case is to turn off the auto-hide option.

I’m not exactly sure why this causes problems, but it won’t hurt if we try disabling it. In case you’re not sure how to disable the auto-hide option, just follow these instructions:

  1. Go to the Settings app.
  2. Now, head over to Personalization > Taskbar.
  3. Disable both “Automatically hide the taskbar in desktop mode” and “Automatically hide the taskbar in tablet mode“.
  4. Restat your computer.

If the taskbar auto-hide indeed caused the Explorer.exe Application Error, your problems should be solved now. However, if you’re still experiencing the error after disabling the taskbar auto-hide, there’s one more thing you can try.

If you’re having trouble opening the Setting app, take a look at this article to solve the issue.


Most users don’t know what to do when the taskbar stops working. Be prepared with this amazing guide.


Solution 7 – Run Memory Diagnostic Tool

And finally, if none of the solutions from above managed to solve the Explorer.exe Application Error we’re going to try with one last troubleshooting tool.

And that’s Memory Diagnostic Tool. As it’s name says, this tool scans your system memory for any potential problems, and gives you recommended solutions accordingly, which allows you to take further actions.

So, if there’s a problem with your memory, there’s no better tool than Memory Diagnostic Tool. Here’s how to run the Memory Diagnostic Tool in Windows 10:

  1. Go to Search, type memory diagnostic, and open Memory Diagnostic Tool.
  2. When the window pops up, choose Restart now and check for problems.
  3. Follow the further process.
  4. Let your computer restart.

Learn how you can fix memory leaks on Windows 10! Check out this useful guide and find out how to do it like a pro.


That would be all, we hope at least one of these solutions helped you solve the Explorer.exe Application Error. If you have any questions, comments or suggestions, just reach for the comments below.

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Editor’s Note: This post was originally published in October 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.