FIX: Windows 10 Apps Won’t Connect To Internet

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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  • Several users have reported that their Windows 10 apps have issues when it comes to connecting to the Internet.
  • In the guide below we will be showing you just what you need to do if that happens.
  • Need more network-related troubleshooting guides? Visit our Network Fix page.
  • Having more PC issues? We have a Fix section full of useful articles.
Windows 10 Apps Won't Connect Internet

Windows 10 Apps are a huge part of every Windows operating system since their introduction in Windows 8. But many of those apps are useless without an internet connection.

In some cases, an error could prevent your apps from connecting to internet, but fortunately, there’s a fix for this issue.

Windows 10 apps can’t access internet

  1. Download Microsoft’s troubleshooter
  2. Clear the Store Cache
  3. Switch to Windows firewall
  4. Run the Windows Store Apps troubleshooter
  5. Run the Internet troubleshooter
  6. Allow other people to use this connection
  7. Disable automatic proxy detection
  8. Clean boot your PC

Quick tip:

Before proceeding with this step-by-step guide, you must take into account that the issue could be caused by an outdated driver.

One way to fix such issues is with a third-party utility like DriverFix. This particular tool is portable, lightweight, can scan all of your drivers, and detects which are outdated, broken, or missing altogether.



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What do I do if  UWP apps aren’t connecting to the Internet?

1. Download Microsoft’s troubleshooter

Microsoft is aware of this problem, so its developers made a tool that solves problems with Windows UI. You can download this fixer, run it, and see if the problem is solved.

You can download Microsoft UI Troubleshooter directly from the company’s support page. If you still face problems with the Internet connection of your Windows Apps, you can try with some of the solutions listed below.

2. Clear the Store Cache

  1. Go to Search and type wsreset
  2. Open WSReset.exe command and let it finish the process


It will reset all the settings of Windows Store, and maybe you’ll be able to connect your apps to internet again.

You can try to reset the Store cache in order to make your apps able to connect to the internet again. Restoring App Store is very simple, and it requires only one simple command.

3. Switch to Windows firewall

  1. Go to search, type firewall, and open Windows Firewall
  2. In the left pane select Turn Windows Firewall on or offTurn off Windows firewall
  3. Check Turn on Windows Firewall

The firewall of some third-party security software could prevent your apps from connecting to the Internet sometimes. So you can try to disable third-party security software and see if anything is different.

But probably a better solution is to switch from a non-Microsoft security software’s firewall to Windows’ default firewall.

4. Run the Windows Store Apps troubleshooter

Another quick solution to fix Windows 10 app internet connection problems is to run the Windows Store troubleshooter. To do this, go to Settings > Update & Security > Troubleshoot and run the troubleshooter, as shown in the screenshot below.

windows store apps troubleshooter

5. Run the Internet troubleshooter

If your apps are working properly and the App troubleshooter couldn’t identify any issues, maybe the culprit is your internet connection itself. In order to quickly fix this issue, you need to run Windows 10’s built-in internet troubleshooter.

The steps to follow are similar to running the app troubleshooter. The only difference is that this time, you’re going to select and run the Internet Connections troubleshooter.

internet connections troubleshooter

6. Allow other people to use the connection

Some users confirmed that their Windows 10 app connected to Internet after they checked the option ‘Allow other people to use this connection’.

So, create a new Internet Connection and make sure to check the checkbox Allow other people to use this connection. Your Windows 10 apps should work now.

7. Disable automatic proxy detection

  1. Go to Start > type ‘proxy’ > double click on Change Proxy Settings
  2. Go to Connections > select proxy settingsproxy settings
  3. Uncheck the box ‘Automatically detect proxy settings’automatically detect proxy settings windows 10
  4. Restart your computer and check if the problem is still there.

8. Clean boot your PC

  1. Go to Start > type msconfig > press Enter
  2. Go to System Configuration > click on the Services tab >  check the Hide all Microsoft services check box > click Disable all.hide all microsoft services
  3. Go to the Startup tab > Open Task Manager.
  4. Select each startup item > click Disable > close Task Manager > restart the computer.

disable startup programs

That would be all, at least one of these steps should help your Apps to establish internet connection again. If you have any comments or suggestions, write them down, below.

Editor’s Note: This post was originally published in October 2018 and has been since revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in June 2015 and was revamped and updated in September 2020 for freshness, accuracy, and comprehensiveness.
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  • This is just a spam post with the purpose ta have us buy the reimageplus tool which will NOT help fixing the issue of Windows Apps not communicating with the internet.