Sometimes, while the Internet works with a web browser, it may stop working with the desktop apps in Windows. Issues like that are usually caused by incorrect network proxy settings in your computer.

According to the users, while the internet works in Firefox, it does not work in Chrome, Edge and installed apps such as Microsoft Store. Several users have reported similar issues in the Microsoft community.

If you are also troubled by this, follow the step by step guide below to fix Internet issues in Windows 10.

What can I do if my Windows 10 apps can’t connect to the Internet?

1. Run Windows Store troubleshooter

The built-in apps troubleshooter can help you fix issues with Microsoft Store or any other Microsoft Windows Store apps. Here is how to do it:

  1. Click on Start and select Settings.
  2. Go to Updates and Security.
  3. Click on Troubleshoot tab from the left pane.
  4. Scroll down and click on Windows Store Apps.
    browser working but not apps
  5. Click the “Run the Troubleshooter” button.
  6. The troubleshooter will scan the system for issues that are causing proxy related problems.
  7. Apply any fixes recommended by the troubleshooter and check if the apps are able to connect to the internet.

2. Disable VPN and Firewall

  1. If the issue persists, try disabling the VPN and firewall.
  2. Open the VPN client and disconnect from the internet. Open Microsoft Store and check if the app is working.
  3. If not, try disabling the Firewall. Your firewall can block connections from the apps it may find suspicious.

Disable Firewall

  1. Click on Start and select Settings.
  2. Go to Update and Security.
  3. Click on Windows Security.
    browser working but not apps
  4. From the right pane, click on Firewall and network protection.
  5. Select your currently active network.
    browser working but not apps
  6. Toggle the little switch under “Windows Defender Firewall” to disable Firewall.
  7. Launch the Microsoft Store app and check for any improvements.

3. Disable proxy for LAN

  1. If you are using a LAN connection, try disabling proxy for LAN.
  2. Before disabling proxy for LAN, try this.
  3. Turn on hotspot on your smartphone.
  4. Connect your computer to the hotspot.
  5. Launch the Microsoft Store app or a web browser with a proxy error and check it works.
  6. If the issue persists, try these steps.

Disable proxy for LAN

  1. Press Windows Key + R to open Run.
  2. Type control and click OK to open the Control Panel.
  3. In the Control Panel, go to Network and Internet.
    Fix proxy server error
  4. Click on Internet Options.
  5. In the Internet Properties window, click the Connections tab.
    Fix proxy server error
  6. Under “Local Area Network (LAN) settings” click on LAN Settings.
  7. Make sure “Automatically detect settings” box is checked.
    Fix proxy server error
  8. Under “Proxy Server“, uncheck “Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)“.
  9. Click OK to save the changes. Click Apply and OK again.
  10. Disconnect and reconnect to your network and check if the browser working but not apps issue is resolved.

4. Use UR Browser

If the issue persists, try changing your browser. We recommend UR Browser because it’s a popular browser with the best privacy features including built-in VPN and Adblocker.

Install UR Browser and check if the proxy server error is resolved.

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