Fix: Avast ‘resolve all’ feature doesn’t work in Windows 10

By: Andrew Wafer
4 minute read

Avast is a popular third-party security firmware that can smoothly run on both mid-range and high-end Windows 10 configurations.

In most situations, the antivirus program will successfully secure your computer against malware attack or similar other malicious and infected files.

If you just run a system scan and Avast found viruses, you need to click on the ‘Resolve all’ button. From that point the antivirus should remove everything that might not be good for your Windows 10 system.

However, if clicking on the ‘resolve all’ option isn’t working or if Avast isn’t completing the virus removal process, you need to act quickly as there might be a security breach.

Anyway, as you can see below, in most situations, when the ‘resolve all’ feature gets stuck we are discussing about a compatibility problem, which can be easily fixed as explained in this tutorial.

How to Fix Avast ‘resolve all’ doesn’t work in Windows 10

  • Solution 1 – Apply any pending updates.
  • Solution 2 – Make sure you use an activated and genuine Windows 10 platform.
  • Solution 3 – Disable or remove other similar security programs.
  • Solution 4 – Reboot in safe mode.

1. Apply any pending updates

You might experience functionality problems if your antivirus program cannot apply a certain update. So, verify if there are updates available for your Avast program – the antivirus should receive and install these updates automatically, on a daily basis.

However, if there is a problem with the Internet connection, the updates cannot be installed and then you can experience the ‘resolve all’ issues.

The first thing you can do is to check your Internet connection. You can also reboot your Windows 10 system or reinstall the Avast software. If these solutions aren’t working, you can download and apply the updates manually from the Avast official website.

And since we are discussing about updates, a good idea is to verify if your Windows 10 software is running on the latest patches released by Microsoft: press the Win+I keyboard hotkeys and from System Settings click on Update & Security.

Afterwards, switch to Windows Update tab and apply the updates that might be waiting for your approval. When done, reboot your computer and run Avast once more.


2. Use genuine and activated Windows 10

Avast can properly run only if your Windows 10 software is properly activated. Even if you already activated your Windows system, sometimes due to different motifs, you might find out that you need to reactivate it.

Anyway, the reasons why this can happen aren’t relevant for us at this point. What you need to do is to check if your Windows 10 is genuine or not and here is how you can do that:

  1. Open an elevated command prompt window: right-click on the Windows Start icon and from the displayed list click on ‘Command Prompt (Admin)’.elevated cmd
  2. In the cmd window type slmgr /xpr and press Enter.
  3. Cmd should return the ‘The machine is permanently activated’ message.

3. Disable/remove additional security solutions

Avast might run properly if on your computer you are using other similar programs. For example, if you want to use Avast without any sort of problems you should first disable the default Windows Defender software.

And of course, you shouldn’t use more than one antivirus or antimalware program at the same time as you will end up in dealing with compatibility malfunctions. And that’s might be the reason why you cannot use the ‘resolve all’ feature at this moment.

You can disable Windows Defender by following:

  1. Press the Win+R hotkeys and in the Run box enter gpedit.msc.
  2. Local Group Policy Editor will be displayed on your computer.
  3. Next, from the left panel click on Computer Configuration.
  4. Scroll down and extend Administrative Templates.
  5. Now, access Windows Components and select the Windows Defender entry.
  6. From the right panel double click on Turn off Windows Defender.
  7. Select Enabled in order to turn off Windows Defender.
  8. Save your changes and reboot your computer in the end.

ALSO READ: 5 best antivirus for gaming PCs


4. Reboot in safe mode

If the Avast ‘resolve all’ feature isn’t working because of some compatibility issues caused by other third-party apps or by recently installed software, you should reboot your Windows 10 system in safe mode and run a system scan from there.

In safe mode, all third party apps and programs will be displayed by default; however the system scan will look into these files so, in this way you can see if your computer is experiencing a malware attack or not. Here is how you can reboot into safe mode:

  1. Press the Win+R keyboard hotkeys.
  2. Inside Run type msconfig and press Enter.
  3. From System Configuration switch to Boot tab.
  4. Under Boot options click on Safe Boot.safe mode with networking
  5. Also click on Network.
  6. Save your changes and restart your computer.
  7. The reboot will automatically enable Safe Mode on your Windows 10 system.

That’s how you can fix the Avast ‘resolve all’ feature is not working problem.

If you are still experiencing the same bug, don’t hesitate and share as much details as possible as based on these observations we can find a workaround that can fix your problem.

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