• This article is looking at Windows errors 0x00000010, 0x00000011 and 0x00000012, and their possible solutions.
  • We've listed only some general troubleshooting possibilities, which are common for all errors.
  • Furthermore, you can find other troubleshooting guides in our dedicated Hub for Troubleshooting System Errors.
  • And more guides can be found on our Windows 10 Fix page.

Windows errors are coded in a common format so that anyone trying to figure it out can easily identify the problem and the best solution.

In this article, we are going to elaborate on Windows errors 0x00000010, 0x00000011, and 0x00000012.

In most cases, the operating system crashes due to missing configuration files, damaged or corrupted registry files, and poor system maintenance.


How to fix error 0x00000010 (SPIN_LOCK_NOT_OWNED)?

1. Run a System Restoresystem restore to fix 0x00000010

  1. In the search box type Create a restore point > Open.
  2. In the System Protection tab > click the System Restore button.
  3. Click Next.
  4. Select the Restore point (the most recent point in time when the system was working properly) > Next.
  5. Click Finish when the process is done and reboot your device.

2. Uninstall recently added filesuninstall files to fix 0x00000010

To uninstall recent files, open the Start menu > look for the most recent apps at the top of the menu > right-click on one > Uninstall.

This should delete all files, corrupted ones included if any that came with the respective app.


3. Unplug or uninstall external hardware

  1. If error 0x00000010 appears after you added another device, unplugging it should help you get back to your desktop.
  2. If you know that the device is in good condition, update your operating system by running Windows Update or update your device drivers.solution for error 0x00000010
  3. Uninstalling and reinstalling the device driver may also work: type Device Manager in the search bar > Open > find the device in the available list > right-click on in > Uninstall > reboot your computer.

4. Check for Windows/driver updateswhat to do to fix error 0x00000010

  1. Type Update in the search box.
  2. Select Check for Updates.
  3. Wait for the process to finish and reboot your computer.

5. Start fresh with a clean installation

  1. Gather your installation CD, product key, and anything necessary for a re-installation of the OS.
  2. Type Windows Security in the search bar > Open.can i fix error 0x00000010
  3. Go to Device performance& health.
  4. Scroll to Fresh Start > Additional info.
  5. Click on the Fresh Start button and follow the process. Reboot the device after the process is finished.

6. Uninstall recent updates

update on blackboard

  1. First, reboot in Safe Mode: Hold the Shift key + click the Power button > Restart.
  2. Go to Troubleshoot > Advanced Options.
  3. Find Startup Settings.
  4. Click Enable Safe Mode > Restart.
  5. After Windows 10 restarts, choose which boot option you want to be enabled.
  6. Go to Windows Update and uninstall the recent updates.

Having trouble opening Windows in Safe Mode? Read this article to fix the issue.


How to fix error 0x00000011 (THREAD_NOT_MUTEX_OWNER)?

1. Run the sfc/scannow commandone way to fix 0x00000011

  1. In the search bar, type cmd from the keyboard.
  2. Launch it as administrator.
  3. In the command prompt window, type in sfc /scannow and press Enter.

This process may take several minutes. Similarly to the previous step, this one should also clear and repair the system of any damaged files.


2. Check the hard disk for errorssolution to fix 0x00000011

  1. In the search bar, type cmd from the keyboard.
  2. Launch it as administrator.
  3. In the command prompt window type chkdsk c: /f and press Enter (use the letter of the drive where your OS is installed).

Wait until the process is over and restart your computer. This will check the disk for file system errors and bad sectors and fix any issues.


3. Check the system for viruses

The error can be caused by computer viruses that infected your system, so if you’re using an antivirus program, run a full system scan.

 If you’re not using antivirus and you’re not sure what to choose, take a look at our recommendations in this article.

Some fixes are similar for several errors, so if the problem persists, you might want to try whichever solution is more at hand from the ones suggested for the previous error.


How to fix error 0x00000012 (TRAP_CAUSE_UNKNOWN)?

error laptop

This error is usually caused by corrupted registry files or missing configuration files. It falls under the same category of BSOD errors as the ones discussed before.

Therefore, troubleshooting solutions are similar. We recommend that you use any method that we’ve already listed and it will surely solve the problem.


Troubleshooting Windows BSOD errors is never fun, but we hope that you found this article helpful. Comments are welcomed in the section below.

FAQ: Learn more about Windows errors

  • What does a blue screen mean?

Blue screens of death (BSDO) indicate a problem with your computer’s hardware or issues with the hardware driver software. They occur when Windows encounters a STOP Error.

  • What is the Windows stop error code?

A stop error code is a code that identifies a specific problem with your computer, associated with a so-called STOP Error, which makes the computer freeze and restart.

  • How do you troubleshoot a BSOD?

There are several ways to troubleshoot a BSOD. The blue screens are also followed by an error code and name, for a more specific fix. Solutions vary from updating the system to a full re-installation of your Windows.

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