3 Ways to Fix the Xbox Error Code 0x800c0009

The Xbox One has a very powerful feature that lets you organize your games and apps into groups, so you can easily find them. This can be especially useful if you have a lot of games and don’t want to scroll through all of them every time you want to play something.

Recently, users have reported that they are bombarded with the error code 0x800c0009 whenever they try to add some of their favorite games to groups or when they try to create a new group. Elsewhere, others can’t join the Xbox party but we have already addressed the issue in our detailed guide.

Why am I getting the Xbox error code 0x800c0009?

If you get the Xbox error code 0x800c0009, it may be because of one of the following reasons:

• Corrupted profile – If you have recently switched from one Xbox console to another, it is possible that the previous owner’s profile was corrupted, or the profile is not allowed.
• Outdated Xbox console – You may experience issues with your Xbox if your console is outdated or hasn’t been updated in a while. 
• Beta program bugs – The Xbox beta program is a great way to get early access to new features and test them out, but it also has its fair share of bugs.
• The game is already in a group – If you’re attempting to add a game that’s already in one of your groups, then it won’t let you do so again. 
• Unsupported game – You can only add games that you purchased directly from the Microsoft Store or have redeemed a code for to your library. 

How can I fix the Xbox error code 0x800c0009?

As always, a few preliminary checks can help address the issue instead of starting with advanced solutions. These include:

• Check your internet speeds and ensure that they are optimal.
• Make sure you’re signed in with your Microsoft account.
• Ensure the game you’re adding is compatible with your Xbox version.
• Finally, restart your console and check if the error persists.

1. Update your Xbox console

1. Press the Xbox button on your console and click on your account icon to open Settings.
2. Click on Devices and connections.
3. Select Accessories.
4. Click on your Xbox controller and select Update now and restart once it is finished.

2. Exit the Insider/beta group

1. On your Xbox, navigate to the landing page, then click on Previews.
2. Select Xbox Insider Hub.
3. Click on Manage.
4. Select the beta program you’d like to exit and select Leave Preview.

Xbox Insider is a program that allows you to register your console and then participate in the testing of new features before they are released to the general public. However, it’s not without its problems. You can opt-out of the program and check whether the error code 0x800c0009 still appears.

3. Reset your Xbox console

1. On your controller, press the Xbox button, and on the menu, click the System tab to open Settings.
2. Select System, then click on Console info.
3. Click on Reset console.
4. Choose Reset and keep my games & apps.

And that’s how you solve the Xbox error 0x800c0009. Hopefully, you get to save your games in groups again.

You may also be interested in how to record party chats, and we have just the perfect article to help you get started.

Do let us know if you have been able to resolve this issue in the comment section below.