Fix Credential Manager Not Working in Windows 10, 8.1 or 7

Andrew Wafer By: Andrew Wafer
8 minute read

Home » Fix Credential Manager Not Working in Windows 10, 8.1 or 7

Credential Manager represents an in built feature located within the Windows 8 internal system. This feature is used by Internet Explorer and by other web browsing clients in order to store your user names and passwords for various websites and accounts.

Now, during the lines from below we will be checking how to fix the problems that are related to the Credential Manager feature thus if you are dealing with malfunctions, don’t hesitate and read the following guidelines.

But why is so important to use the Credential Manager after all? Well, basically your web browser app is using this default feature for storing your personal data and accounts. Then, through these information the Windows 8 system can automatically log you on to websites or other computers.

Therefore, if Credential Manager isn’t working properly, your Windows 8 device will not be able to save your credentials and you will not be able to automatically log in into your various accounts – thus a manual operation will be required each time you want to access a website, or a different computer.

Addressing the issues that are related to your credentials is easy though you can fix these problems in two ways: manually by using in-built options and by accessing Registry on your computer; both methods will be explained below, choose the troubleshoot solution you prefer the most.

How to easily fix Credential manager problems on Windows 8

Credential Manager is an important part of Windows, but users reported various issues with it, and speaking of issues, today we’re going to cover the following problems:

  • Windows 10 Credential Manager not saving password – This is one of the most common problems, but you should be able to solve it by entering your credentials manually or by removing and adding them again.
  • Credential manager error 0x80070425 – This is a relatively common issue with Credential Manager, and if you’re having this problem, be sure to try one of our solutions.
  • Cannot open Credential Manager – One of the more serious problems with Credential Manager is the inability to open it. This can be a big problem since you won’t be able to access your saved passwords at all.
  • Credential Manager Access denied – This error message can sometimes appear while trying to access Credential Manager. This is usually caused due to lack of certain privileges, but you can easily fix this issue.
  • Credential Manager keeps crashing – If your Credential Manager is crashing, this can be a big problem. However, you should be able to fix it using one of our solutions.

Solution 1 – Change your Internet Options

According to users, you might be able to fix the problems with Credential Manager by changing your Internet Options. To do that, follow these steps:

  1. Press Windows Key + R to open the Run dialog. In the Run box type inetcpl.cpl and press Enter or click OK.
    Credential Manager keeps crashing
  2. From the Internet Properties window press on the Content tab and within Auto Complete section select Settings.
    Windows 10 Credential Manager not saving password
  3. Now uncheck all options and click on OK button to save changes.
    Credential manager error 0x80070425
  4. Click the Settings button again, enable all options and click on OK to save changes.
  5. Go back to the General tab and from Browsing history section click on Delete.
    Cannot open Credential Manager
  6. Now cache will be cleared so in the end you should reboot your machine as the problem should be solved.

After making these changes, check if Credential Manager is working.


Solution 2 – Use Registry Editor

Few users claim that you can fix the problems with Credential Manager simply by using Registry Editor. To do that, follow these steps:

  1. Press Windows Key + R and enter regedit. Press Enter or click OK.
    Credential Manager Access denied
  2. From Registry Editor go to the following path HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main.
    Credential Manager keeps crashing
  3. Head your attention towards the right panel of Registry Editor. From there select the FormSuggest PW string.
  4. Right click on the same, select Edit String and within the Value data fileld enter Yes.
  5. If you can’t find FormSuggest PW string, you can manually create it by right clicking the right pane and choosing New > String Value from the menu. Enter FormSuggest PW as the name, and repeat the instructions from Step 4.
    Windows 10 Credential Manager not saving password
  6. Close Registry Editor and reboot your Windows 8 device.

After making these changes to the registry, chek if the problem is resolved.


Solution 3 – Change ownership for Vault directory

Credential Manager holds its information in a certain Vault directory. However, sometimes Credential Manage is not working because Vault directory is missing certain permissions. To fix the problem, you need to change the permissions manually by doing the following:

  1. Open File Explorer.
  2. Now navigate to C:\ProgramData directory.
    Credential Manager Access deniedNote: This directory is hidden by default, and in order to reveal it you need to go to View tab and check Hidden items.Credential Manager keeps crashingAlternatively, you can just paste the C:\ProgramData in the address bar to access the folder directly.
  3. Navigate to Microsoft directory. Locate Vault directory and right click it. Choose Properties from the menu.
    Windows 10 Credential Manager not saving password
  4. Navigate to Security tab and click on Advanced.
    Credential manager error 0x80070425
  5. Click the Change permissions button in the bottom left.
    Cannot open Credential Manager
  6. Now check Replace all child object permissions entries and click on Apply and OK.
    Credential Manager keeps crashing

After doing that, you need to locate AC658CB4-9126-49BD-B877-31EEDAB3F204 folder. You should be able to find it inside Vault directory. Once you locate this folder, you need to do the following:

  1. Right click AC658CB4-9126-49BD-B877-31EEDAB3F204 directory and choose Properties from the menu. Go to Security tab and click on Advanced button.
  2. In the Owner section, click on Change button.
    Windows 10 Credential Manager not saving password
  3. In Enter the object name to select field enter Administrators. Now click Check Names. If everything is in order, click on OK.
    Credential manager error 0x80070425
  4. Now check Replace owner on subcontainers and objects. In the bottom left corner click on Replace all child object permission entries and click on Apply and OK to save changes.
    Cannot open Credential Manager

Many users reported that these directories didn’t have any permissions assigned to them, and that caused Access Denied error message to appear when trying to run Credential Manager. After changing the permissions, this problem should be resolved and you’ll be able to use Credential Manager again.


Solution 4 – Set the Credential Manager service to Automatic

If you’re having problems with Credential Manager, you might be able to fix those problems simply by changing the Startup type of its service. Many users reported that Credential Manager was forgetting saved passwords, and if you have this problem, you can solve it by doing the following:

  1. Press Windows Key + R and enter services.msc. Now press Enter or click on OK.
    Credential manager error 0x80070425
  2. List of services will now appear. Locate Credential Manager service and double click it.
    Cannot open Credential Manager
  3. Set the Startup type to Automatic and click on Apply and OK to save changes.
    Credential Manager Access denied

After changing the Startup type of the service, your Credential Manager should start working again without any problems. Few users reported that restarting the Credential Manager service fixed the problem, so feel free to do that as well. To restart this service, simply click the Stop button, wait for a few seconds and then click on Start button to start the service again.


Solution 5 – Enter the credentials manually

If Credential Manager isn’t working properly, you might be able to fix the problem by entering your credentials manually. Users reported that their credentials aren’t being saved, and you can solve the problem by doing the following:

  1. Press Windows Key + S and enter credential manager. Select Credential Manager from the list of results.
    Credential manager error 0x80070425
  2. When Credential Manager starts, make sure that Windows Credentials is selected. Now click on Add a generic credential.
    Cannot open Credential Manager
  3. Enter the required information and click on OK to save changes.

Keep in mind that you might have to repeat this solution few times to fix this problem, so feel free to try it out.


Solution 6 – Use Microsoft Edge to change saved passwords

According to users, you can fix problems with Credential Manager simply by changing saved passwords in Microsoft Edge. This is relatively simple, and you can do it by following these steps:

  1. Open Microsoft Edge.
  2. Click the Menu button in the top right corner and choose Settings from the menu.
    Credential Manager Access denied
  3. Scroll all the way down and in Advanced settings section click on View advanced settings.
    Windows 10 Credential Manager not saving password
  4. Scroll down to the Privacy and services section and click on Manage passwords.
    Credential manager error 0x80070425
  5. List of saved passwords will now appear. Click on any saved password to change it.
    Cannot open Credential Manager
  6. Change the username or password and click on Save.

After doing that, your Credential Manager should start working again. If everything is working properly, be sure to revert any changes you made to your saved passwords in Edge.

Several users suggested to remove all your saved passwords from Edge in order to fix the problem. Before you remove your passwords, be sure to export them or write them down since you might not be able to restore them. Few users reported that removing saved passwords from Edge fixed the problem, so be sure to try that.


Solution 7 – Use IP address of the device

If you can’t access the network drive, you might have to make few changes in Credential Manager. To fix the issue, users are suggesting to find the problematic credential and remove it. Now create a new credential, but be sure to use the IP address of the device in the credential creation process. Now enter your username and password and the issue should be resolved.


Solution 8 – Delete the Protect directory

Few users reported that they fixed the problem with Credential Manager simply by removing all files from Protect directory. Keep in mind that this process will delete all login credentials on your PC, so you might want to export and save your passwords.

To remove the contents of Protect directory, do the following:

  1. Press Windows Key + R and enter %appdata%. Now press Enter or click OK.
    Credential Manager keeps crashing
  2. Now navigate to Microsoft\Protect directory.
  3. Once you enter Protect directory, select all files and choose Delete.
    Windows 10 Credential Manager not saving password

After deleting the contents of the Protect directory, the problem should be completely resolved.

So that’s how you can anytime fix your Credential Manager problems. Try both methods if the first one isn’t working for you; also if after completing this step by step guide you are still experiencing problems with your Windows 8 device, don’t hesitate and share your issues with us by using the comments field from below and we will try to assist you as soon as possible.


Editor’s Note: This post was originally published in July 2014 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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