Fix: Event ID 7023 Error in Windows 10 & 11 [& What Is]

Some users have posted on Microsoft’s forum about a Connected Devices Service error with event ID 7023. This happens when a service stops unexpectedly.

If you are also facing this issue, this guide contains the solution that will help you fix this issue for good.

What does the event ID 7023 indicate?

The event ID 7023 error means that the service specified in the error message stopped unexpectedly. This can be due to corrupt system files and some other factors.

Irrespective of the cause, the solutions in this guide should help you fix the issue quickly.

How can I fix the Event ID 7023 error in Windows 10?

1. Run a System File Checker scan

1. Press the Windows key, type cmd, and click Run as administrator for Command Prompt.
   
2. Before running an SFC scan, input this command and hit Enter: DISM.exe /Online /Cleanup-image /Restorehealth
3. Then type in this SFC scan command and press Enter: sfc /scannow
4. Wait until the scan has reached 100 percent.
5. When you have received a scan outcome, restart your desktop or laptop if the outcome says Windows Resource Protection repaired system files.

A few users reported nothing happening while using the SFC scan on their PCs. If that’s the case, try to use DISM commands in Windows 10 to fix the corrupt system files causing the event ID 7023.

2. Check the Connected Devices Platform Service is enabled and running

1. Press the Windows key + R, type services.msc, and click OK.
   
2. Then double-click Connected Devices Platform Service.
   
3. If that service is disabled, select Automatic (delayed) in the Startup type drop-down menu.
   
4. Now, click the Start button to run that service if it’s not running.
5. Finally, click the Apply button, followed by OK to save the settings.
   

As mentioned earlier, the event ID 7023 might be due to a disabled service. The solution to this to set the service to run automatically.

3. Check that dependent Connected Devices Platform services are enabled

1. Open the Services window as outlined within the first few steps of resolution one.
2. Next, double-click Network Connection Broker to open the properties window for that service.
   
3. Select the Automatic option on the Startup type drop-down menu.
4. If the service isn’t running, press the Start button.
5. Now, click Apply, followed by OK to complete the process.
   
6. Next, double-click TCP/IP NetBIOS Helper to open its service window.
   
7. Choose the Automatic startup option.
8. Next, click the Start button (if needed).
9. Select the Apply and OK options to finish.
   

In some cases, this event ID 7023 issue can be down to services that are dependent on the Connected Devices Platform. You need to enable these services to fix this.

4. Select the Restart the Service option

1. Open the Services window as outlined for the first resolution.
2. Double-click Connected Devices Platform Service to open that service window.
   
3. Now, select the Recovery tab.
4. Select the Restart the service option for the First and Second Failures.
5. Press the Apply button, followed by OK to close the Connected Devices Platform Service window.
   

Sometimes, the Connected Devices Platform can fail for some reason, leading to the event ID 7023. To circumvent this, you need to set the service to restart when it fails.

5. Turn on the Share across devices option

1. Press the Windows key + I to open the Settings app and select System.
   
2. Next, click Shared experiences on the left pane.
3. Toggle the Share across devices option on if it’s off.
   

Some users have found the Shared experiences feature to be the cause of the event ID 7023. Hence, you need to disable the feature and restart your PC.

6. Clean boot Windows 10

1. Press the Windows key + R, type msconfig, and click OK.
   
2. Click the Services tab at the top.
3. Now, uncheck the Hide all Microsoft services checkbox and select Disable all.
   
4. Click the Startup tab and select Open Task Manager.
   
5. Next, right-click each of the apps there and select the Disable option.
   
6. Finally, go back to the System Configuration window and click Apply, followed by OK.
   

This resolution will ensure no third-party programs can conflict with Connected Devices Platform Service.

A conflicting third-party program was most likely the culprit if this solution fixes the issue. If you restore your original boot settings, you’ll need to identify that program to uninstall it.

The above resolutions are among the most likely fixes for the event ID 7023 error that crashes Windows 10. Even more, use this guide on how to fix high CPU usage event ID error.

Before you go, don’t miss our guide on Event ID 7034 for more useful tips.

Note that there might still be other ways to fix the same issue; users who have resolved this error with other resolutions are welcome to share their fixes in the comments below.