FIX: Event ID 7023 error in Windows 10

Matthew Adams
by Matthew Adams
Windows & Software Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it. He is passionate about... Read more
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  • The event ID 7023 Windows 10 error, which crashes Windows for some users, arises because the Connected Devices Service terminates.
  • Try checking that dependent services for Connected Devices Service are enabled and running.
  • Some users have confirmed that changing some Shared experiences settings can easily fix the event ID 7023 error.
  • Removing conflicting programs might also help you solve this annoying issue for good. 
Event ID 7023 error
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Some users have posted on Microsoft’s forum about a Connected Devices Service error with event ID 7023. That’s a Windows 10 crash issue that arises for some users. In one forum post, a user stated:

I am crashing black screen at least once per day. The Event Viewer shows:
The Connected Devices Service service terminated with the following unspecified error Id 7023.

Assuming that’s your issue as well, just take a closer look at the solutions below. Apply them one by one with no hesitation.

How can I fix the Event ID 7023 error in Windows 10?

1. Run a System File Checker scan

  1. First, open the search utility by clicking the magnifying glass button on Windows 10’s taskbar.
  2. Next, type the keyword cmd in the search utility.
  3. Click Run as administrator for Command Prompt within the search tool.
  4. Before running an SFC scan, input this command and hit Enter: DISM.exe /Online /Cleanup-image /Restorehealth
  5. Then type in this SFC scan command and press Enter: sfc /scannow
    SFC scan command event id 7023 windows 10
  6. Wait until the scan has reached 100 percent.
  7. When you have received a scan outcome, restart your desktop or laptop if the outcome says Windows Resource Protection repaired system files.

A few users reported that nothing happens while using SFC scan on their PC. If that’s the case, try to use DISM commands in Windows 10 instead.

2. Check the Connected Devices Platform Service is enabled and running

  1. Press the Windows key + X shortcut at the same time, and click Run on the menu.
  2. Open the Services window by typing this command in Run and clicking OK: services.msc
  3. Then double-click Connected Devices Platform Service to open the window in the screenshot directly below.
    Connected Devices Platform Service window event id 7023 windows 10
  4. If that service is disabled, select Automatic (delayed) in the Startup type drop-down menu.
  5. Click the Start button to run that service if it’s not running.
  6. Press the Apply button to save the settings.
  7. Then click OK to close the window.

3. Check that dependent Connected Devices Platform services are enabled

  1. Open the Services window as outlined within the first few steps of resolution one.
  2. Next, double-click Network Connection Broker to open the properties window for that service.
    Network Connection Broker Properties window event id 7023 windows 10
  3. Select the Automatic option on the Startup type drop-down menu.
  4. If the service isn’t running, press the Start button.
  5. Click Apply to confirm the new settings.
  6. Select the OK option to exit the service window.
  7. Next, double-click TCP/IP NetBIOS Helper to open its service window.
    TCP/IP NetBIOS Helper Properties window event id 7023 windows 10
  8. Choose the Automatic startup option.
  9. Click the Start button (if needed).
  10. Select the Apply and OK options to finish.

4. Select the Restart the Service option

  1. Open the Services window as outlined for the first resolution.
  2. Click Connected Devices Platform Service to open that service window.
  3. Select the Recovery tab shown directly below.
    Connected Devices Platform Services Properties window event id 7023 windows 10
  4. Then select the Restart the service option within the Subsequent failures drop-down menu.
  5. Press the Apply button to save your new service settings.
  6. Click OK to close the Connected Devices Platform Service window.

5. Turn on the Share across devices option

  1. To open Settings, press the Windows key + I hotkey.
  2. Click System in Settings.
  3. Next, click Shared experiences on the left of settings to open the options shown directly below.
    Shared experiences tab event id 7023 windows 10
  4. Toggle the Share across devices option on if it’s off.

6. Clean boot Windows 10

  1. Open the Run accessory window.
  2. To open MSConfig, type in this command and click OK: msconfig
  3. Next, click the Selective startup radio button on the General tab.
    The General tab event id 7023 windows 10
  4. Uncheck the checkbox for Load startup items.
  5. Select the Use original boot configuration and Load system services checkbox settings.
  6. Click the Hide all Microsoft services checkbox to select it on the Services tab.
    The Services tab event id 7023 windows 10
  7. Press the Disable all button to deselect the remaining services.
  8. Next, press the Apply button to save settings.
  9. Click OK to leave the window.
  10. Select the Restart option on the dialog box that opens.

This resolution will ensure no third-party programs can conflict with Connected Devices Platform Service.

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If this solution fixes the issue, a conflicting third-party program was most likely the culprit. If you restore your original boot settings, you’ll need to identify that program to uninstall it.

The above resolutions are among the most likely fixes for event ID 7023 error that crashes Windows 10. Even more, use this guide on how to fix high CPU usage event ID error.

Note that there might still be other ways to fix the same issue; and users who have resolved this error with other resolutions are welcome to share their fixes below.

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