FIX: Your account has been temporarily suspended in Outlook

Milan Stanojevic
by Milan Stanojevic
Windows & Software Expert
Milan has been enthusiastic about PCs ever since his childhood days, and this led him to take interest in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more
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how to fix Your account has been temporarily suspended Outlook error
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Outlook users often describe receiving the error Your account has been temporarily suspended. This might happen when you create a new Hotmail/Outlook account without a phone number. Give it a few days and then it might eventually display this message when signing in.

Besides that, Outlook is also extremely strict in keeping its products and services up to its policies. If it happens to discover any suspicious activity, Microsoft temporarily suspends your account.

Using Windows Live at different locations, as well as sending unsolicited promotional or commercial content to people you don’t know may lock down your account for a temporary period. How to unlock it?

The answer frequently resides in verifying the account by using a code. Thus, the first thing that you have to do is to follow this simple procedure.

How can I fix Your account has been temporarily suspended error?

1. Verify the account

Microsoft account

  1. Log in to your suspended Microsoft account.
  2. Enter your phone number to request a security code be sent to you via text message.
  3. After the text arrives, enter the security code you received on your phone.
  4. Immediately change your password to complete the unlocking process.

Note: The phone number you’re entering doesn’t have to be the one associated with your account.


Can’t login with your Microsoft account on Windows 10? Don’t worry, we’ve got you covered.


2. Try a different phone number

Outlook account

In case of not getting any security code in the next few minutes, you may want to try a different number. That’s also recommended if you see the usage limit exceeded error message when requesting the code.

This basically means the phone number has been used too many times in a short period of time, or that Microsoft simply detected a form of unusual activity related to the phone number itself.


3. Clear cache of your browser

Clear cache of your browser

  1. Go to the three-dot menu at the upper-right of Chrome to select Settings.
  2. Then, go to Advanced > Privacy and security.
  3. Here you’ll see the Clear Browser cache option.
  4. Select in the upper dropdown-menu, for which time period you want to delete the cache data.
  5. You may also delete all cache date. For that, select All.
  6. Check the box in front of Images and Files in Cache.
  7. Submit your selection by clicking the Delete Browser data button.
  8. Exit all browser windows and then, re-open the browser.

Note: The procedure varies from one browser to another. This doesn’t change the fact that clearing your web browser’s cache, cookies, and history may remove data such as saved passwords, shopping cart contents, and more.

If you’re using Edge and want to always clear your browsing data on exit, follow the simple steps from this guide and do it with ease.

One way or another, you’ve done something that violates the Microsoft Services Agreement. That’s why you’ve seen the your account has been temporarily suspended Outlook error, but we hope you’ve addressed the issue already.

If you have any more questions or suggestions, feel free to leave them in the comments section below.

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