Adobe Creative Cloud installer failed to initialize error

Tashreef Shareef
by Tashreef Shareef
Windows & Software Expert
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  • The Adobe Creative Cloud desktop application lets you manage all your apps and services tied to your Adobe Account. 
  • In some cases, when the installer fails to initialize, you should simply reinstall the application or use the Adobe Repair Tool.
  • Learn more about this program in our Adobe Creative Cloud section.
  • Also, keep our Windows 10 Errors Hub no further than a click away - you never know when you might need it.
failed to install creative cloud

To make use of any of the Adobe apps, you need to install the Adobe Creative Cloud installer. However, some users have reported the Adobe Creative Cloud installer failed to initialize error while installing the app or updating the Adobe Application Manager on Windows. This error can occur because of corrupt installation files.

If you are also troubled by this issue, here are a couple of troubleshooting tips that will help you solve the Adobe Creative Cloud installer failed to initialize error in Windows 10.

How can I fix Adobe Creative Cloud installer?


1. Reinstall Creative Cloud Desktop app

  1. If the issue persists, completely uninstall Adobe Creative Cloud app and then run the installer.
  2. Type control in the search box and click on Control Panel.
  3. Go to Programs > Programs and Features.
  4. Select Adobe Creative Cloud app and click on Uninstall/Change.
    Adobe Creative Cloud failed to initialize
  5. When the dialogue box appears, click on Uninstall.
  6. Restart the computer and run the installer.
  7. Make sure you download the latest version here.
  8. Once the installation process has finished, check for improvements.

Download Adobe Creative Cloud free here

2. Rename the OBE Folder

  1. This error mostly occurs due to older incomplete downloaded files or corrupt installation. By renaming the OBE folder, you allow the installer to install new files.
  2. Open File Explorer from the Taskbar.
    Adobe Creative Cloud failed to initialize
  3. Navigate to the following location:
    C -> Program File(x86) -> Common Files -> Adobe
  4. Locate the OOBE folder inside the Adobe folder.
  5. Right-click on the OOBE folder and select Rename.
  6. Enter OOBE.old and rename the folder. Click Yes if asked to confirm the action.
  7. Now try to run the Adobe Creative Cloud installer again and check if the error is resolved. This solution has worked for many users, so this should help you resolve the issue.

3. Repair Adobe Creative Cloud App

  1. Adobe Creative Cloud app comes with a built-in repair tool that you can run to fix any internal issues with the app. Here is how to do it.
  2. Press the Windows Key + R to open Run.
  3. Type control and click OK.
  4. In the Control Panel, go to Programs > Programs and Features.
  5. Select Adobe Creative Cloud and click on Uninstall/Change option on the toolbar.
  6. Click Yes when asked if you want to uninstall/change the software.
  7. Now you will see a dialogue box with Uninstall and Repair option.
    Adobe Creative Cloud failed to initialize
  8. Select Repair and follow the on-screen instructions.
  9. Once the repair is complete, restart the PC.
  10. Run the Adobe Creative Cloud installer again and check for any improvements.

Having Adobe Creative Cloud issues in Windows 10? Check out this dedicated guide and fix them in no time.


4. Reinstall with Adobe Creative Cloud Cleaner Tool

  1. If uninstalling the app did not help, you can use the Adobe Creative Cloud Cleaner Tool to remove any remaining files from the computer.
  2. Make sure you have uninstalled Adobe Creative Cloud app from the Control Panel.
  3. Once done, restart the computer.
  4. Download the Adobe Creative Cloud Cleaner Tool.
  5. Right-click on the file and select Run as Administrator.
    Adobe Creative Cloud failed to initialize
  6. Follow the on-screen instructions. This tool uses the command line interface so you may have to select some option accordingly.
  7. All you have to do is remove all the files related to Adobe Creative Cloud, so make sure you select the right option.
  8. If successful, an Adobe Creative Cloud Tool completed successfully message will appear.
  9. Re-run the installer and check for any improvements.

We hope the solutions in this article will help you to resolve Adobe Creative Cloud installer failed to initialize error in Windows 10. If you have any other questions or suggestions, feel free to leave them in the comments section below and we’ll be sure to check them out.

FAQ: Learn more about Adobe Creative Cloud

  • How do I fix installer failed to initialize?

A Repair Tool is provided by Adobe just for these types of situations. Download and run the tool.

  • Why is my Creative Cloud not updating?

Creative Cloud might need administrative access to perform an update. Make sure to right-click on the Creative Cloud icon and select Run as administrator. Also, make sure your firewall or host file is not blocking access to Adobe servers. Follow our guide to reset your host file to default values.

  • Can I uninstall Creative Cloud and keep Photoshop?

No. When you delete the Creative Cloud application it needs to make sure every other program such as Photoshop or Illustrator is deleted as well.

Editor’s Note: This post has been revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

Editor's Note: This article was originally published in December 2019 and was revamped and updated in August 2020 for freshness, accuracy, and comprehensiveness.
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