FIX: Adobe Creative Cloud Issues on Windows

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Affiliate Disclosure

  • Adobe Creative Cloud is a collection of design software intended for content creators. 
  • If your Adobe CC isn't working, update it to the latest version and delete the OOBE folder.
  • To see more guides for Adobe Creative Cloud, check out our carefully curated Adobe CC Page.
  • Whenever your software packs up, remember that the Adobe Troubleshooting Hub is here to help.
How to solve Adobe Creative Cloud Products issues in Windows 10

Adobe software is used by millions of users, and it’s also expensive software. It’s common to be concerned if you have issues with Adobe Creative Cloud products on Windows 10. The steps below will help you fix Adobe Creative Cloud issues with ease.

Users report that after installing Adobe Creative Cloud, multi-core applications such as Photoshop, for example, don’t load, or load but don’t work well.

As you can imagine, this is a big problem especially if you’re using Adobe software professionally. If you’re having these issues there’s no need to worry, because we have a few solutions that can help you.

How do I fix issues with Adobe Creative Cloud apps?

  1. Upgrade your Creative Cloud desktop app to the latest version
  2. Make sure that your Windows 10 is up to date
  3. Download Microsoft Visual C++ Redistributable
  4. Delete the OOBE folder

1. Update your Creative Cloud desktop app to the latest version

Adobe Creative Cloud latest version

Whenever you have to fix Adobe Creative Cloud issues, the first thing to do is to update the app to the latest version. Adobe is constantly putting out bug-fixes and most issues are solved when the new version comes out.

Of course, this is not exclusive to Adobe, as all the software you run should be up to date to ensure maximum protection against security vulnerabilities. Moreover, you get access to the latest features and apps that Adobe has to offer.

Here’s what you get when you download Adobe Creative Cloud:

  • Photoshop – arguably the best photo editing software available
  • Premiere Pro – the industry standard for video editing, used from YouTube to Hollywood
  • Illustrator – the tool for creating vector graphics that can be scaled to any size without losing quality
  • InDesign – for when you want to create beautiful posters, flyers and magazines intended for printing
  • Over 20 tools which can be used across platforms and on multiple devices, including mobile

=> Download the latest version of Adobe Creative Cloud for free


2. Make sure that your Windows 10 is up to date

update windows

Users confirm that issues with Adobe Creative Cloud are usually resolved after updating Windows 10 to the latest version.

Microsoft is aware of this issue, and it’s working hard to fix any incompatibility issues that you might have with Adobe software, so the first step is to update your Windows 10 to the latest version.


Windows Update not working? Try these fixes to get it going


3. Download Microsoft Visual C++ Redistributable

If your application still cannot start, you might need to reinstall Microsoft Visual C++ Redistributable. Adobe applications rely heavily on Microsoft Visual C++ Redistributable so you will have to install it.

According to Microsoft, Adobe applications require Microsoft Visual C++ Redistributable 2012 and you can download it from Microsoft’s website for free.

Just make sure that you download and install both x86 and x64 versions if you’re using a 64-bit operating system. As for the download link, you can download the Microsoft Visual C++ Redistributable 2012 from here.

In addition, you can try downloading Visual Studio 2013 as well. Here’s the link for all available versions of Visual Studio Redistributable.

Just remember to restart your computer after you’ve installed Visual Studio Redistributable so the changes can be applied.


Creative Console Launcher Doesn’t Work in Windows 10? Here’s a quick fix


4. Delete the OOBE folder

  1. In the Search bar type Control Panel. Click on the result.
  2. In Control Panel, go to Appearance and Personalization.
  3. Under File Explorer Options click on Show hidden files and folders.
  4. In the list that appears, check Show hidden files, folders, and drives and then click Apply.

Now you need to delete the contents of the OOBE folder:

  1. Close Creative Cloud desktop app.
  2. Go to C: > Users > [user folder] > AppData > Local > Adobe > OOBE 
  3. Delete all the files in the OOBE folder.
  4. Restart the computer and then the Creative Cloud app.

Because the content in the OOBE folder will be rebuilt, you will have to wait a little longer than usual for the app to load. Don’t panic, just leave the app to do its thing for a few minutes.

This will fix any Adobe Creative Cloud issues you might have encountered.

As you can see, fixing these issues is relatively easy. You just need to keep your Windows 10 up to date, your app up to date, and to have Visual Studio installed.

If you have any more questions or concerns about the Adobe Creative Cloud, feel free to share them in the comments section below.


FAQ: Common issues with Adobe CC

  • Why is my Adobe Creative Cloud not working?

Follow the troubleshooting steps listed above to diagnose issues with Adobe Creative Cloud.

  • Why won’t Adobe install on my computer?

If you can’t download the installer, try temporarily disabling your firewall and VPN. Also, you should try with a different browser. If the installation is not starting, then disable your malware protection and try again Additionally, take a look at our guide to fixing install errors with Adobe.

  • How long does it take to install Adobe Creative Cloud?

The install time depends on two factors: your download speed and how many applications you wish to install. In general, it should take between 1.5 to 2 hrs to install all 20+ Adobe Creative Cloud apps.


Editor’s Note: This post was originally published in May 2019 and has been since revamped and updated in April 2020 for freshness, accuracy, and comprehensiveness.

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