How to Fix ArcheAge Issues on Windows 10

Milan Stanojevic
by Milan Stanojevic
Deputy Editor
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Fix ArcheAge Issues windows 10

ArcheAge is a popular Korean MMORPG with millions of players. Despite the popularity of this game, Windows 10 users have reported certain issues, such as low performance and graphical glitches, and today we’re going to fix those issues.

Archeage issues on Windows 10

Fix Common ArcheAge Issues On Windows 10

Solution 1 – Make sure that your computer meets the hardware requirements / lower your graphic settings

If you’re having graphic issues with ArcheAge, make sure that your computer meets the minimum hardware requirements. If your computer meets the hardware requirements, maybe your graphical settings need to be lowered. To lower graphical settings, follow these steps:

  1. While playing ArcheAge, press Esc.
  2. Go to Options > Screen Settings > Quality.
  3. Move the Graphics Quality Settings slider all the way to the left to set your graphic settings to Low.
  4. Click Apply to save the changes.

If graphic issues are resolved, try increasing the graphic quality.

Solution 2 – Switch from DirectX 11 to DirectX 9 mode

In certain situations, DirectX can cause graphical issues with ArcheAge, so it’s advised to switch back to DirectX 9. To do that, follow these steps:

  1. While playing ArcheAge, press Esc to open the menu.
  2. Go to Options > Screen Settings > Screen.
  3. Click DirectX 9 and click Apply.

If you wish, you can always switch back to DirectX 11 by performing the same steps.

Solution 3 – Delete shaders cache

It has been reported that ArcheAge has some graphical glitches such as showing parts of characters completely black without textures. In order to fix this graphical issue, you need to delete the shader cache folder. To do that, follow these steps:

  1. Go to DocumentsArcheAgeUSERshaders folders
  2. You should see cache folder. Delete it.
  3. Start the game again.

Solution 4 – Update your video drivers

Graphical issues are often caused by video drivers, and in if you’re having graphics issues, make sure that you download and install latest drivers for your graphic card.

All your drivers need to be updated, but doing it manually is very annoying, so we recommend you to download this driver updater tool to do it automatically.

Solution 5 – Run game client as administrator

Users have reported issues with patches, and according to users, they are unable to install ArcheAge patches. To fix this issue it’s advised to run Glyph as administrator. To do that, follow these steps:

  1. Go to Glyph folder. By default it should be C:Program Files (x86)Glyph.
  2. Right click GlyphClient and choose Properties.
  3. Go to Compatibility tab and make sure to check Run this program as an administrator.
  4. Click Apply and OK and try patching the game again.

In addition, it’s advised to run GlyphDownloader.exe from Glyph directory in order to check if patcher is up to date.

Solution 6 – Check your firewall / antivirus

Sometimes your firewall or antivirus can interfere with the game’s patching system, so it’s advised to add ArcheAge folder to the exclusion list in your firewall / antivirus. If that doesn’t work, you might have to disable your antivirus / firewall before launching ArcheAge.

Solution 7 – Close other applications before starting ArcheAge

Other installed applications can sometimes cause issues with ArcheAge, so it’s advised that you close them before you start ArcheAge. In addition, you might have to disable some applications from Startup in order to be sure that they aren’t interfering with ArcheAge.

Solution 8 – Use default administrator account to run the game

If you have issues with patching the game, you might want to run patching software from a default administrator account. To enable default administrator account, follow these steps:

  1. Open Command Prompt as administrator. You can do that by pressing Windows Key + X and choosing Command Prompt (Admin) from the list.
  2. When Command Prompt starts, enter the following line and press Enter to run it:
    • net user administrator /active:yes
  3. Log out of your account and switch to the Administrator account.
  4. When you switch to Administrator account, try patching the game again.

After you’re done, you can switch back to your original account and disable administrator account by starting Command Prompt as administrator and typing net user administrator /active:no.

Solution 9 – Switch to DirectX 11 or DirectX 9

DirectX can cause your game to crash while loading your character, and if this happens do the following:

  1. Go to character selection screen.
  2. Go to Options > Screen Settings > Screen.
  3. Under DirectX find the version of DirectX you’re using. If you’re currently using DirectX 9 switch to DirectX 11, and if you’re using DirectX 11, switch to DirectX 9.
  4. Click Apply and restart the game.

Solution 10 – Delete the ArcheAge folder from Documents

Some users have reported that their settings aren’t saved after logging out, and that settings revert to default values as soon as the player logs out of ArcheAge. To fix this issue, do the following:

  1. While in game, change a certain setting.
  2. Exit to the character select screen.
  3. Exit the game.
  4. Start the game again. If your settings haven’t been saved, proceed to the next step.
  5. Close the game and go to C:UsersUSERNAMEDocuments folder. We have to point out that the location of this folder might be slightly different on your computer.
  6. Once you open Documents folder, you should see ArcheAge folder. Delete it.
  7. After you’ve deleted this folder, your settings should be saved.

Solution 11 – Select your region

Some users have reported Error 1035 while trying to play ArcheAge. This error appears if you don’t select your region, and in order to fix it, follow these steps:

  1. Run the game.
  2. In the top right corner, select your desired region.

Solution 12 – Update DirectX

Users have reported “D3dx9_42.Dll Is Missing From Your Computer” error while trying to start ArcheAge. If you are getting this error message, it means that you are using unsupported version of DirectX, so you’ll need to update it. After you’ve updated DirectX, restart your computer and try running ArcheAge again.

Solution 13 – Delete Hackshield files

Some users report that they are getting “Gods Have Disconnected You” message, and in order to fix it, it’s advised to check your antivirus software, and to make sure that other software isn’t interfering with ArcheAge. In addition, it’s also recommended that you delete your Hackshield files by following these steps:

  1. Close ArcheAge and Glyph completely.
  2. Go to ArcheAge installation directory. By default it should be C:Program Files (x86)GlyphGamesArcheAgeLive.
  3. Open bin32 folder. Next, go to hshield folder.
  4. Find asc and Update folders and delete them both.
  5. Try to launch ArcheAge again.

If the issue persists, you might have to reinstall ArcheAge on your computer.

Solution 14 – Edit system.cfg file

Users have reported that Archeage crashes before the intro movie, and if this happens to you, you might need to change ArcheAge system.cfg file. To do that, follow these steps:

  1. Go to Documents folder and find ArcheAge folder.
  2. In ArcheAge folder you should see system.cfg file. Open that file with Notepad.
  3. When system.cfg file opens, find the following line:
    • login_first_movie =
  4. Change it to:
    • login_first_movie =1
  5. Save the changes and try running the game again.

If you don’t have system.cfg in ArcheAge folder, you can also skip the intro video by pressing Esc key on your keyboard while the game loads.

Solution 15 – Disable your antivirus and reinstall ArcheAge

If you’re getting error message saying that certain .dll files are missing, you might want to disable your antivirus software and reinstall ArcheAge.

  1. Disable your antivirus.
  2. Open Glyph.
  3. Right click ArcheAge and select Uninstall. If you get asked to confirm, click Yes.
  4. Press Windows Key + R and in Run window enter %localappdata%. Click OK or press Enter.
  5. Go to Glyph > Games folder.
  6. Find ArcheAge folder and delete it.
  7. Switch back to Glyph, find ArcheAge, and click Install button to download it again.

Solution 16 – Restart the game

Users have reported that they are experiencing screen flickering in ArcheAge when they switch from Windowed to Fullscreen mode. If this happens to you, you just need to restart the game, and flickering issues will disappear.

Solution 17 – Check the sound settings

Users have reported that they aren’t getting any sound while playing ArcheAge. If you have same sound problems, make sure that you have latest audio drivers installed. In addition, make sure that your speakers are working properly and that the volume in game isn’t lowered. If everything is in order, you might want to delete system.cfg file. To delete system.cfg, follow these steps:

  1. Open Documents > ArcheAge.
  2. Locate system.cfg and delete it.

Solution 18 – Move cryphysics.dll to the game directory

Sometimes cryphysics.dll might get deleted by your antivirus software, and if this happens you need to do the following:

  1. Download this file.
  2. Extract the file to C:Program Files (x86)GlyphGamesArcheAgeLivebin32 folder.
  3. Try running the game again.

To avoid this problem in the future, you might want to disable your antivirus or reinstall ArcheAge with your antivirus software disabled.

Solution 19 – Flush your DNS cache

Users have reported Error 1035 while starting ArcheAge, and if you’re having this error, you need to check your firewall settings. In addition, it wouldn’t be a bad idea to flush your DNS cache. To flush DNS, do the following:

  1. Open Command Prompt.
  2. When Command Prompt opens, enter the following and press Enter to run it:
    • ipconfig /flushdns

Solution 20 – Turn off anti-aliasing

If you have problems with game performance, it’s advised that you turn off anti-aliasing in Nvidia Control Panel and Catalyst Control Center.

To turn off anti-aliasing in Nvidia Control Panel do the following:

  1. Open Nvidia Control Panel.
  2. Click Manage 3D Settings.
  3. Find Antialiasing – Mode and set it to Off.

In order to turn off anti-aliasing for AMD cards, follow these steps:

  1. Open Catalyst Control Center.
  2. Go to Gaming > 3D application settings.
  3. Lower your anti-aliasing settings.

After you’ve turned off anti-aliasing in Catalyst Control Center or Nvidia Control Panel, start the game. When the game starts, go to Game setting -> Display settings -> DirectX 9 and click Apply. Restart the game, and everything should be working without problems.

Solution 21 – Make sure that Glyph isn’t running in background

Users have reported “Can’t enter Glyph platform” error, and in order to fix it, you need to make sure that Glyph isn’t running in the background. To do that, follow these steps:

  1. Open Task Manager.
  2. If Glyph is running, right click and choose End Task.
  3. Close Task Manager and try to start the game again.

Although ArcheAge has some issues on Windows 10, most of them can be easily solved, and we hope that our solutions have helped you solve these issues.

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