Is Axie infinity not working? Here’s what you should do

by Kazim Ali Alvi
Kazim Ali Alvi
Kazim Ali Alvi
Author
Kazim has always been fond of technology, be it scrolling through the settings on his iPhone, Android device, or Windows. And at times, unscrewing the device to take... read more
Affiliate Disclosure
  • Axie Infinity is a popular game amongst crypto and NFT enthusiasts, but several users have reported that it's not working.
  • To fix this, try deleting the app files, signing in to the platforms all over again, amongst other methods listed below.
  • Also, find out how to install Axie Infinity on Android, iOS, and macOS.
Fix Axie Infinity not working in Windows

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Axie Infinity is one of the most popular NFT-based crypto-games available, with over 2 million users as of October 2021. However, several of them have reported that Axie Infinity is not working on their Windows 11 system.

Note that the game is about collecting characters called axies, and the players can trade these amongst themselves. These axies are basically NFTs, and each holds an intrinsic value.

The gamers believe that these would fetch them a good price once more users join the game, and given the craze around NFTs at the moment, it’s quite a possible scenario. Axie Infinity uses Ethereum cryptocurrency, and is available for almost all operating systems.

Let’s now head to the main problem, i.e., Axie Infinity is not working in Windows. In the following sections, we will discuss both the underlying causes and the most effective fixes for them.

Why is Axie Infinity not working in Windows?

There could be several reasons behind Axie Infinity not working in Windows. In most cases, it’s the app settings and cache that cause the problem. You can also be encountering the error if the installation did not properly go through and some of the files are missing.

But, if you are facing the issue for the first time, it’s quite likely that the app servers are down. So before you proceed, we recommend waiting for a while and verifying with other gamers if the servers are unresponsive or down.

The fixes for each of the other issues are rather simple, and we have covered them all in the following section. Execute the methods below in the same sequence as they are listed for quick troubleshooting experience.

What do I do if Axie Infinity is not working?

1. Delete the Axie Infinity folder

  1. Press Windows + E to launch the File Explorer, click on the View menu at the top, hover the cursor over Show in the dropdown menu, and select the Hidden items option.View hidden items to fix axie infinity not working
  2. Next, double-click on the C: drive.C drive
  3. Open the Users folder.Users to fix axie infinity not working
  4. Double-click on the current user account to open it.User account
  5. Open the AppData folder.App data to fix axie infinity not working
  6. Double-click on LocalLow to view the content of the folder.LocalLow
  7. Locate and double-click on Sky Mavis.Sky Mavix to fix axie infinity not working
  8. Now, select the Axie Infinity folder, and click on the Delete icon in the command bar at the top. Alternative, you can select the folder and hit the Del key.Delete Axie infinity folder to fix axie infinity not working
  9. Choose the appropriate response in case a confirmation prompt pops up.

2. Re-login to all platforms

  1. Go to the official Axie Infinity marketplace and click on Logout near the bottom left corner.logout from Axie Infinity Marketplace to fix axie infinity not working
  2. Press Windows + S to launch the Search menu, enter Mavis Hub in the text field at the top, and click on the relevant search result that appears.launch Mavis Hub
  3. Next, click on the Settings (gear) icon near the bottom-left corner and select Logout from the menu.Logout from Mavis Hub to fix axie infinity not working
  4. Once you have logged out from both platforms, again go back to Axie Infinity Marketplace and click on the Login with Ronin Wallet option.Login with Ronin Wallet to fix axie infinity not working
  5. Now, click on Confirm in the box that appears near the right.Confirm Login
  6. Launch the Mavis Hub app, enter your login credentials, click on Click to verify,and once done with the verification, click on the Login button.Login to mavis hub to fix axie infinity not working
  7. After you have logged in to both platforms, click on the Play button.Play to check if axie infinity not working error is fixed

Often time, it’s an issue with the login that’s preventing Axie Infinity from working. Simply logging out and then re-logging to both platforms should help fix the issue.

3. Reinstall Axie Infinity

  1. Press Windows + S to launch the Search menu, enter Mavis Hub in the text field, and click on the relevant search result that appears.Mavis Hub
  2. Click on the Settings icon for Axie Infinity and select Uninstall from the menu.Uninstall game to fix axie infinity not working
  3. Click on OK in the confirmation prompt that pops up.Confirm Uninstall
  4. After Axie Infinity is uninstalled, click on Install to reinstall it.Reinstall Axie Infinity to fix axie infinity not working
  5. Click the Start Install button to initiate the process.Start Install

If the problem lied with the installation itself, reinstalling the game will fix it. In case it was problematic installation behind the error, you wouldn’t have been able to launch the game after installation the first time or must have encountered the problem in the early days.

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But after reinstalling the game, Axie Infinity should now be working fine.

4. Reinstall Mavis Hub

  1. Press Windows + I to launch Settings, and select Apps from the list of tabs in the navigation pane on the left.Apps tab to fix axie infinity not working
  2. Click on Apps & features on the right.Apps & features
  3. Now, locate the Mavis Hub app, click on the ellipsis next to it, and select Uninstall from the menu.Uninstall Mavis Hub to fix axie infinity not working
  4. Click Uninstall in the confirmation prompt that pops up.Confirm Uninstall
  5. Now, download the Mavis Hub app from the official website of Axie Infinity.

If nothing else has worked, you are left with no option but to reinstall the Mavis Hub app. Most users were able to eliminate the issues preventing Axie Infinity from working using this fix.

After you reinstall the Mavis Hub app and sign in, Axie Infinity will now be working just fine.

How do I download Axie Infinity on Android, iOS, and macOS?

Axie Infinity is a popular game, and it only makes sense that it’s available to all users. To ensure this, the developers have offered support to most operating systems. You can simply head over to Mavis Hub’s download page and download the setup.

Download Axie Infinity

After you choose the operating system from the ones listed here, the download should start right away. Extract the downloaded files, if required, and run the setup. The only thing now left is to download the game, and the option for it would be right in front.

The download and install process for Axie Infinity is rather simple. However, you might be required to alter a few settings in order to install the app. For instance, in Android devices, you will have to turn on the Install from unknown sources settings.

Also, you can download the required setup on another system, and simply transfer it to the desired device. Say, you want to install the Axie Infinity on Android, downloading the .apk file on Windows, and then transferring it to the mobile works just fine.

These are all the ways you can fix problems leading to the Axie Infinity not working issue in Windows. In case you plan to create your own NFT, check how to choose the best size and resolution for it. Also, find out the best apps to monitor the live prices of different cryptocurrencies.

Tell us which fix worked and your experience of Axie Infinity in the comments section below.

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