Dell laptops boot to a black screen in Creators Update [FIX]

by Madalina Dinita
Madalina Dinita
Madalina Dinita
Windows & Software Expert
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies... read more
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Many Dell laptop owners who installed the Windows 10 Creators Update on their computers have encountered black screen issues on boot. More specifically, Dell laptops may wake to a black screen after closing and opening the lid.

The good news is that this issue affects only three Dell laptop models: Alienware 17 R4, Precision M7710 and Precision M6800. In order to restore the display, users need to perform a hard reboot. Unfortunately, the problem occurs again the next time users close and open the lid.

Here’s how one user describes this issue:

My computer update last night to the Creator’s Update and this morning I have a black screen with only the mouse cursor. It appears as though everything is there on my desktop, the cursor change changes to a single click finger when over an icon and I can type something in the ask me anything area. (cannot see what I am typing).

How to fix black screen after boot on the Creators Update

The black screen is caused by a known issue with the GeForce display driver used in these laptops models and the Creators Update.

To fix this problem, you can download and install the GeForce driver hotfix that NVIDIA has released to address this issue. You can download the hotfix from NVIDIA’s support page.

The updated display driver is also being released to these devices through Windows Update.

Have you encounter this problem on other laptop models? If this is the case, download NVIDIA’s hotfix and use the comment section below to tell us if this action fixed the problem.


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