Dell laptops boot to a black screen in Creators Update [FIX]

Madalina Dinita
by Madalina Dinita
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer. She is interested in all things technology, especially emerging technologies -- AI and DNA computing in... Read more
Affiliate Disclosure
To fix various PC problems, we recommend Restoro PC Repair Tool:
This software will repair common computer errors, protect you from file loss, malware, hardware failure and optimize your PC for maximum performance. Fix PC issues and remove viruses now in 3 easy steps:

  1. Download Restoro PC Repair Tool that comes with Patented Technologies (patent available here).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues affecting your computer's security and performance
  • Restoro has been downloaded by 0 readers this month.

Many Dell laptop owners who installed the Windows 10 Creators Update on their computers have encountered black screen issues on boot. More specifically, Dell laptops may wake to a black screen after closing and opening the lid.

The good news is that this issue affects only three Dell laptop models: Alienware 17 R4, Precision M7710 and Precision M6800. In order to restore the display, users need to perform a hard reboot. Unfortunately, the problem occurs again the next time users close and open the lid.

Here’s how one user describes this issue:

My computer update last night to the Creator’s Update and this morning I have a black screen with only the mouse cursor. It appears as though everything is there on my desktop, the cursor change changes to a single click finger when over an icon and I can type something in the ask me anything area. (cannot see what I am typing).

How to fix black screen after boot on the Creators Update

The black screen is caused by a known issue with the GeForce display driver used in these laptops models and the Creators Update.

To fix this problem, you can download and install the GeForce driver hotfix that NVIDIA has released to address this issue. You can download the hotfix from NVIDIA’s support page.

The updated display driver is also being released to these devices through Windows Update.

Have you encounter this problem on other laptop models? If this is the case, download NVIDIA’s hotfix and use the comment section below to tell us if this action fixed the problem.

RELATED STORIES YOU NEED TO CHECK OUT:

idee restoro Still having issues? Fix them with this tool:
  1. Download this PC Repair Tool rated Great on TrustPilot.com (download starts on this page).
  2. Click Start Scan to find Windows issues that could be causing PC problems.
  3. Click Repair All to fix issues with Patented Technologies (Exclusive Discount for our readers).

Restoro has been downloaded by 0 readers this month.

This article covers:Topics: