FIX: Bluetooth mouse not working in Windows 10

Ivan Jenic
by Ivan Jenic
Troubleshooting Expert
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Bluetooth mouse can come in handy if you don’t want to use your laptop’s touchpad.

But some users have reported that they have problems with their Bluetooth mouse, after Windows 10 upgrade, so we’re here to offer a couple of solutions for this problem.

Additionally, here are some more problems you can encounter along the way:

  • Bluetooth not working Windows 10 – If none of your Bluetooth devices, not just the Bluetooth mouse, works properly, check out this article.
  • Bluetooth not detecting devices Windows 10 – If your computer can’t even detect your Bluetooth mouse, check out this article.
  • Bluetooth paired but not connected Windows 10 – If you’re able to pair your Bluetooth mouse with your computer, but there’s no connection, check out this article.
  • Check Bluetooth radio status – If you’re receiving this error message, check out this article.
  • Windows 10 Bluetooth couldn’t connect – This error message appears when your Bluetooth mouse constantly fails to connect to your computer.

How to Fix Bluetooth Mouse Problem in Windows 10

Table of contents:

  1. Change Power and Sleep Settings
  2. Update Bluetooth Driver
  3. Check if the Bluetooth service running
  4. Run the system troubleshooter
  5. Restart the Bluetooth mouse
  6. Change your mouse frequency
  7. Roll back your drivers
  8. Change Power management options
  9. Optimize the Bluetooth signal
  10. Check for Windows Updates

Solution 1 – Change Power and Sleep Settings

Some users who had this issue reported that disabling the “Stay connected to WiFi while asleep” setting in the power & sleep settings solved not just the Bluetooth mouse problem, but also some other connectivity problems.

If you’re not sure how to disable this feature, just do the following:

  1. Go to Settings>System
  2. Now go to Power & Sleep tab
  3. Uncheck both “On battery power, stay connected to WiFi while asleep” and “When plugged-in, stay connected to WiFi while asleep” stay connected to WiFi while asleep

Solution 2 – Update Bluetooth Driver

If disabling these settings didn’t get the job done, you can try with one of the most common solutions for resolving many problems on Windows 10 and older versions of Windows, updating your driver.

There’s a chance that your Bluetooth mouse drivers are still outdated, and incompatible with Windows 10, so we’re going to try to update them in order to make your device compatible with the system.

If you’re not sure how to update your drivers, do the following:

  1. Go to Search, type devicemanager, and open Device Manager
  2. Find your Bluetooth mouse, right-click on it, and go to Update driver softwareBluetooth not working Windows 10
  3. Let the wizard scan for updates and apply them (if there are any)
  4. Restart your computer and try to connect your Bluetooth mouse again

Learn how to update drivers like a real technician! Read our step-by-step guide!

Installing the wrong driver versions can cause permanent damage to your system. Thus,  we suggest updating drivers automatically by using a dedicated tool like Tweakbit Driver Updater.

This tool is approved by Microsoft and Norton Antivirus. After several tests, our team concluded that this is the best-automatized solution. Here’s how to use this software:

    1. Download and install TweakBit Driver Updaterdriver updater starting window
    2. Once installed, the program will start scanning your PC for outdated drivers automatically. Driver Updater will check your installed driver versions against its cloud database of the latest versions and recommend proper updates. All you need to do is wait for the scan to complete.driver updater tool is scanning for outdated drivers
    3. Upon scan completion, you get a report on all problem drivers found on your PC. Review the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the ‘Update driver’ link next to the driver name. Or simply click the ‘Update all’ button at the bottom to automatically install all recommended updates.Automatically Update completeNote: Some drivers need to be installed in multiple steps so you will have to hit the ‘Update’ button several times until all of its components are installed.

Disclaimer: some features of this tool are not free.

Solution 3 – Check if the Bluetooth service running

In order to work properly, your Bluetooth device needs the right processes in the system. And if these processes are disabled, you won’t be able to use Bluetooth devices on your computer.

Here’s how to check if the proper services are running:

  1. Press Windows key + R to open the elevated Run command line.
  2. In the command line, type services.msc and press Enter.
  3. Navigate to Bluetooth support service.Bluetooth not detecting devices Windows 10
  4. If it’s set to Started, it is fine. If not, right-click and choose Start.

Solution 4 – Run the system troubleshooter

Starting with the (original) Creators Update, Windows 10 users can use a new troubleshooting tool. This troubleshooter can solve various system-related issues, including our problem with the Bluetooth mouse.

Here’s how to run the Bluetooth troubleshooter:

  1. Open Settings.
  2. Click on Update & security.
  3. Choose Troubleshoot from the left pane.Bluetooth paired but not connected Windows 10
  4. Click on Run the troubleshooter under the Bluetooth icon.
  5. Follow the instructions.

Solution 5 – Restart the Bluetooth mouse

Sometimes it’s best to start over. So, if none of the solutions from above managed to solve the problem, we’ll try with resetting the device.

Here’s how to reset your Bluetooth mouse.

  1. Go to Search, type control panel, and open Control Panel.
  2. Go to Hardware and Sound, and then click Bluetooth Devices.
  3. Select your Bluetooth mouse, and then choose Remove.Bluetooth paired but not connected Windows 10
  4. Click Add, reset the device, select the My device is set up and ready to be found check box, and then click Next.
  5. If the device is not found, restart it again. When the device is found, select it, and then click Next.
  6. Follow the installation instructions in the wizard.

Note: Make sure the device is turned on and batteries don’t need to be replaced. Make sure your device is turned on and properly connected to the computer. Also, make sure your device is discoverable. Check if you installed the device using the correct program, if not reinstall it, and install it correctly.

Solution 6 – Change your mouse frequency

Wireless mice are prone to frequency disruptions. And that’s exactly what can happen to your mouse, as well.

To change your mouse frequency, you’ll need to open your mouse utility software, look for the option for changing mouse frequency, and set mouse frequency from 500 to 250Hz.

Solution 7 – Roll back your drivers

As we already said above, updating your drivers are usually a good thing, and you should practice that often.

However, the latest version of your Bluetooth driver might be corrupt. In that case, your best bet is to roll back to the previous version. In case you’re not sure how to do that, just follow these instructions:

  1. Right-click the Start button and open Device Manager.
  2. Look for your Bluetooth mouse.
  3. Right-click your Bluetooth driver and choose Properties.
  4. Under the Driver tab, choose to Roll back driver.
  5. Follow further on-screen instructions
  6. Restart your computer

Solution 8 – Change Power management options

If you’re using a USB Hub, Power management options are also a known culprit of Bluetooth mouse issues. So, we’re going to change our Power management settings, and hopefully, the issue will get resolved.

Here’s how to change Power management settings for your Bluetooth mouse:

  1. Right-click the Start button, and go to Device Manager
  2. In the Device Manager double-click USB Hub device to open its properties.
    bluetooth mouse not moving
  3. When Properties window opens, go to Power Management tab and uncheck Allow the computer to turn off this device to save power. Click OK to save changes.
    Windows 10 bluetooth mouse not working

Note: Remember that you need to repeat these steps for all devices connected to the USB Hub.

Solution 9 – Optimize the Bluetooth signal

Maybe your issue is of technical nature, and nothing’s actually wrong with your configuration or software.

So, make sure nothing is blocking your Bluetooth signal if none of the solutions from the above work. Here are a few things to keep in mind:

  • Place your wireless mouse closer to the wireless transceiver.
  • If your keyboard is also wireless, place both the keyboard and mouse at an equal distance from the transceiver.
  • Turn the transceiver on its side or upside down.

Solution 10 – Check for Windows Updates

Besides regular system updates, Microsoft usually delivers various drivers through Windows Update. So, there’s a chance a new driver for your Bluetooth devices (mouse) is ready.

If you couldn’t install it through the Device manager, you’ll probably want to try it through Windows Update.

Another benefit of installing the latest Windows 10 updates is system stability.

If a bug in your system causes your Bluetooth mouse to stop working, there’s a chance Microsoft will release a fix as part of some update.

Windows 10 Bluetooth couldn't connect

To check for updates, simply go to the Settings app > Windows Update, and check for updates.

We also recommend this third-party tool  (100% safe and tested by us) to automatically download all the outdated drivers on your PC.

That would be all, I hope at least one of these solutions helped you to solve the problem with Bluetooth mouse in Windows 10. If you have any questions and comments, write them down in the comment section below.

Editor’s Note: This post was originally published in November 2015 and has been since completely revamped and updated for freshness, accuracy, and comprehensiveness.


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  • I have owned a Asus N76VM laptop for a few years now and it runs perfect under Win 7, 8, 8.1 and even Windows 10.

    The latest irritation was de BT driver.
    I own 2 Bluetooth mouses and they won’t connect running the current Windows 10 drivers.
    (Trust Maxtrack and the Microsoft Sculpt Touchmouse)
    Tere’s no problem with other BT devices such as the JBL headphones E50BT.
    After searching on the internet i came across somebody with WLAN adapter problems who just ignored all update advice and installed the Windows 7 64bit driver running in compatibility mode within Windows 10 and everything worked fine.
    So my toughts exactly for the BT drivers and again that worked for me as well.
    I now can use bluetooth mouses again.
    What i am saying is: sometimes you have to think out of the box and go your own way, witch is not always the Microsoft way or the manufacturers way.