FIX: Brother printer won’t scan on Windows 10

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Brother printers are known for their being reliable, desk friendly, space saving, and functional, as you can not only print, but also copy, scan or fax.

But like every other technology, it is possible to have a few problems here and there after a while of usage, depending on how you’ve handled the machine, which is why most if not all devices come with manuals.

However, not all manuals have troubleshooting steps that are exhaustive for each and every issue you may face, like when Brother Printer won’t scan if you’re using Windows 10 operating system.

In this case, it is possible that the scanner driver’s network setting is incorrect, so we’ve listed some fixes you can apply when Brother Printer won’t scan in Windows 10.

FIX: Brother Printer won’t scan Windows 10

  1. Check that the machine is powered on and without errors
  2. Check your connection
  3. Check that the printer is available to print
  4. Check the Brother printer’s scanner driver
  5. Check the IP address of your Brother printer
  6. Set the IP address on the scanner driver
  7. Check Firewall settings
  8. Ensure Control Center is running

1. Check that the machine is powered on and without errors

When you power on the Brother Printer, and find that the LCD display is blank, then it means it is either off or in sleep mode.

What you can do therefore is press a button on the printer and see if it will wake it up from sleep mode, then check whether the printer power cable is plugged in to a power outlet and all power switches are turned to ON.

Check the LCD display if there are any error messages like paper jam, ink/toner empty, and if there’s a specific error message, troubleshoot to clear it.

2. Check your connection

Configure your Brother printer if you want to use the network scanning tool, via the peer-to-peer network environment, because it works from a server computer, not client PCs.

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3. Check that the printer is available to print

To do this, you need to open Printer Properties where you’ll find options on how to operate the printer such as configuring ports and hardware related customizations.

  • Click Start and select Control Panel
  • Click Hardware and Sound

  • Click Devices and Printers

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  • Right click your Brother printer and select Printer Properties
  • Click Print Test page to check if your printer is available to print

4. Check the Brother printer’s scanner driver

  • Open the scanner list by clicking Start and select Control Panel
  • In the search box on Control Panel, type the word ‘scanner’
  • Click View scanners and cameras
  • Check whether the scanner icon of your Brother printer exists
  • If it doesn’t exist, install the scanner driver
  • Go to Downloads section in Brother website
  • Download the Full Driver & Software package and follow the instructions available

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5. Check the IP address of your Brother printer

If Brother Printer won’t scan, obtain its IP address by printing a network configuration list, which prints a report of all current network configuration including the network print server settings.

To print the network configuration list, do the following:

  • Press Menu on your Brother Printer
  • Select Print Reports
  • Select Network Config and press OK
  • Press Black (Mono) Start or Color Start or Start
  • Press Stop/Exit

Note: If the IP address on the network configuration list displays 0.0.0.0, give it about a minute or so and try again.

6. Set the IP address on the scanner driver

To do this:

  • Open the Scanner Properties by clicking Start and select Control Panel. Then type the word ‘scanner’ in the search box and click View scanners and cameras

  • Choose your scanner
  • Click Properties button
  • If you get the UAC (User Account Control) screen, click Continue or Yes (for admin), or enter the admin password and click OK or Yes
  • Click Network Setting tab
  • Select Specify your machine by address
  • Enter the IP address you confirmed in the previous step and click OK

7. Check Firewall settings

Firewalls or other security software could cause your Brother printer not to scan as it may reject the network connection needed for the network scanning software to work properly. To resolve this, disable the firewall from your computer and try to scan again.

If it works after disabling the firewall, you can keep disabling anytime you need to scan, or leave it enabled and adjust the firewall settings.

To disable your firewall settings, do the following:

  • Open Control Panel and select System and Security

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  • Click Windows Firewall

VPN blocked by windows firewall

  • Select Network and Sharing Center

 

  • Check your network location in the View your active networks section
  • Go back to Control Panel
  • Click Windows Firewall
  • Select Turn Windows Firewall on or off
  • Choose Turn off Windows Firewall for your network location and click OK
  • Reenable your firewall after a network operation

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To leave the firewall enabled and adjust the settings, do this:

  • Open Control Panel and select System and Security
  • Click Windows Firewall
  • Select Network and Sharing Center

  • Check your network location in the View your active networks section
  • Go back to Control Panel
  • Click Windows Firewall
  • Click Advanced Settings
  • Select Inbound Rules
  • Click New Rule…
  • Click Port and click Next
  • Select UDP, Specific local ports
  • Enter 54925 in the box and click Next
  • Choose Allow the connection and click Next
  • Check the profile for your network locationand click Next.
    Enter any description in the Name box, and click Finish. Check that the new setting has been added.

If Brother Printer won’t scan after doing all this, do the following:

  • Open Control Panel and select System and Security
  • Click Windows Firewall
  • Select Allow a program or feature through Windows Firewall

  • Click change settings
  • Check file and printer sharing for your network location then click OK

Try scanning again.

8. Ensure Control Center is running

  • Click Start and select All Apps
  • Click Brother
  • Select Brother Utilities
  • Select Control Center
  • Try scanning again. If it doesn’t work from the printer’s buttons, try the next solution.
  • Check that the scanner driver is installed and port correctly configured
  • Open Scanner Properties
  • Under the network scanner properties dialog box, click Network Setting tab
  • Choose Specify your machine by address or Specify your machine by name. if you chose by address, enter the printer’s IP address and click Apply then OK. If you chose by name, enter the node name in the Node name box, click Browse, then choose the Brother printer you want to use and click OK. Finally click Apply then OK and exit.

Retry using the scanning feature again.

Were you able to resolve the Brother printer won’t scan issue? Let us know in the comments section below.

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